Forum Discussion

randylund's avatar
randylund
New Contributor
2 years ago

on contour under guide/tv listings why is there in soooo many channels it says LA/PEG in the description what does this mean never saw this before?

sooo many channels from today thru 2 weeks from now the guide/tv listings have LA/PEG in the description, never saw this before, what does it mean why no description, supposedly cox just updated/upgr...
  • Becky's avatar
    Becky
    2 years ago
    Hi Everyone, we are investigating the issue with multiple Contour Guide channels displaying LA/PEG. The issue seems to be impacting every Cox market. I'm sorry for the confusion and inconvenience this has caused this morning! Our video teams are working to resolve this issue as quickly as possible. -Becky, Cox Support Forums Moderator
DRVEGAS's avatar
DRVEGAS
Valued Contributor
2 years ago

Is anyone having any luck by unplugging and replugging the ac ?

  • Becky's avatar
    Becky
    Moderator
    2 years ago
    Hi Everyone, the issues with Contour TV XRE-03114 errors and LA/PEG showing in the Contour Guide have been resolved. At most, you may need to reset your cable box by unplugging the power for 30 seconds. If you continue to have any issues with your cable boxes, please start a new Forums thread or email my team at cox.help@cox.com. -Becky, Cox Support Forums Moderator
    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago

      Hi Becky. Any word on what caused the problem? Did it have anything to do with Public, educational, and government access television(AKA PEG-TV)?

      • Bruce's avatar
        Bruce
        Honored Contributor III
        2 years ago

        Yup...you deciphered it.  On our billing statements for cable TV, Cox charges a PEG Fee of $4.64.  The "LA" is Local Access.

        It appears this glitch only affected local affiliates.

    • DRVEGAS's avatar
      DRVEGAS
      Valued Contributor
      2 years ago

      Unplugging and replugging it is working 👍