Forum Discussion
chwdr3....maybe you need to re-program the Contour remote and re-check the instructions that give the numeric number for the Samsung. I had, myself moved from the old DVR to the Contour2 and used the old number for my Samsung. That number changed on the new 2 remote.
On another note, you now have 4 Contour2 DVR's....because you wanted independent recordings from each TV or another reason. I also went this way because my old 2 machines could record independently. Now, with these 2 newer DVR's I sometimes get shows programed from one DVR/TV appearing on the other DVR. Not sure if you really wanted a Whole House system instead, which COX provides...allowing 6 simultaneous records, or the 2 max with playback of an existing recorded show that you currently get from the Contour2. That was what I wanted, but COX changed the Contour2 to Not allow the 2 or more DVR's from actually seeing each other... I have a beef with this setup, because both DVR can see what is scheduled, and occasionally a recorded show from one appears on the other....bummer
thanks for the reply -- will consider that ~ the cox remote functionality still seems like it remains each day, just the source input is not recognized
- montman5 years agoNew Contributor
Was this ever resolved? I also have a new QLED Samsung and my cox 4k streaming box has to be unplugged and plugged back in for the tv to recognize it. I re-paired the cox remote with no improvement.
- chwdr35 years agoNew Contributor II
not resolved. I tried the re-pairing remote also :(
- Allan5 years agoModerator@Chwdr3, Is this issue happening with the dvr box or with one of the client boxes? Also, have you tried using a different box with this tv to rule out the box being the problem? -Allan, Cox Support Forums Moderator.
- ekhawaii5 years agoContributor
chwdr3...I see that your Xi6-A is indeed a wireless cloud storage system, excuse me for not further checking. I'm guessing my issue with 2 boxes "storing" recordings initiated on the other DVR probably goes away if the repository of files are in the "cloud" I will have to investigate this setup. Does this setup allow a Host with 3 clients, or does 4 have to be a Host with wireless connect to a cloud. How is the response time when viewing the recordings. I also would guess that "live" recordings are still coming thru the cable and only stored stuff is in the cloud? Maybe not!
Too bad about your Qled not syncing up with the remote. Someone out there should be able to help, maybe with a firmware update. Keep posting.
- chwdr35 years agoNew Contributor II
response time to view recorded content seems fine... not sure what you mean about "live" recordings; and thinking about it, I do not think this set up is giving six simultaneous records because i see some conflicts upcoming in future nights when 3 programs overlap.. hm, not sure if I can change something in our setup to accommodate going forward.
The last cox tech who was at our house and looked at the syncing issue (and thought he'd fixed it) left his card so we will try getting back in touch w/ him
appreciate the posts by all here ~ any other ideas please reply :)
- ekhawaii5 years agoContributor
"live" to me was any TV show that was not "recorded by you and stored in the cloud." I would guess that a football game or TV drama is still coming to you via your coaxial cable from the street. I'm wondering if Cox had suggested the 4 DVR setup or did you ask for it because you had a previous old configuration like this. I have a 2 DVR Contour2 setup like I had with my older 2 TV boxes. I know that Cox was pushing the single Host (that stores recording) and multiple TV client machines that talk to the Host....something like that. Yours seem not to be this kind of setup, although maybe with the Cloud, all 4 act like Client machines. There may be a price differences with the different types of boxs. Cloud based may require a unique setup.
With all 4 boxes, it would be terrible if you cannot get the 6 record, especially if you are paying for that service. Hang in there!
- chwdr35 years agoNew Contributor II
Yeah, i'll look at my bill online & see what this setup is itemized as; there is no coaxial connection at all! my understanding is it flows through the wireless internet connection throughout the whole house
- ekhawaii5 years agoContributor
chwdr3...does not the Cox signal come from the road to your home via a coax or fiber...I was talking about this signal that would carry the "live" broadcast and then your wifi would talk to your other boxes in the house. I would suspect, that one DVR is connected to the street, and the other 3 talk wifi to it for signal. When you ask for a recording, that video would be stored on the Cloud...or am I wrong. Maybe you do need 4 wifi Xi6-A boxes for this setup, I don't know.
PJS2...you say your Client box takes 10min to hook up, maybe there is a splitter or some other bad connection of the coax back into the house? Is it wifi....what are the model numbers of the Host and Client devices?
- chwdr35 years agoNew Contributor II
not sure about signal in from the road --there is nothing to my eye connected to a coax or otherwise;
this is my itemization, the relevant portion (i think):
w Essential DVR (Promo Rate)
Dec 23 - Jan 13
0.00
Price protected at $12.99
PEG Access Fee
Dec 23 - Jan 13
0.45
w Wireless 4K Contour Stream Player
Dec 23 - Jan 13
7.33
w Wireless 4K Contour Stream Player
Dec 23 - Jan 13
7.33
w Wireless 4K Contour Stream Player
Dec 23 - Jan 13
7.33
w Panoramic Wifi Gateway
- KevinM25 years agoFormer Moderator@chwdr3, have you tried swapping out the receiver with another one from a different room? If not, please swap it with another receiver in the home. If this does not resolve the issue, please include a link to this thread and reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
- PJS25 years agoContributor II
My system is coax. Host model #C2XG1HOSTDVR; Client model #C2XIDHDCLIENT. Never had any signal problems during 15 years with a 2-dvr ROVI system, so I doubt signal problems. I also have 2 mini-boxes which run just fine, as does the host DVR. Only the client has problems.
- ekhawaii5 years agoContributor
PJS2..My 2 boxes are XG1-A Host type, with 2 max records, but probably not on each at the same time. But since I'm having problems recording thru one box, but having the record occasionally physically appear on the other I probably should switch to a 6 record Host and a single Client like yours. Cox refuses to allow the two DVR boxes to not see each other (be invisible to each other like my original older system).
If you initiate a record from the Client TV, can you change the Contour/Saved/Recordings and be able to "Filter" the Guide to show recording for that TV only that TV initiated? I have kids that record shows using their room, and I record using my Family room. The kids got so many that the Recording Guide screen gets so full, you have to page up/down. There is a filter icon at the top that says "Recorded ON"...that allows my 2 DVD boxes to separate the files....however, I cannot predict what shows up in these filters, because I cannot view the other DVR that may have actually had the recording.
Anyway, lets get back to the Restart problem....any ideas what you guys are going to do for this issue...very frustrating for many of you.
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