Forum Discussion

chwdr3's avatar
chwdr3
New Contributor II
5 years ago

Problem w/ contour box -- Having to restart daily to connect service

I transferred my service a few weeks ago -- when we moved we switched to the wireless dvr and now have 4 contour boxes 3 boxes seem to work fine One box, on the TV we use the most in the family r...
chwdr3's avatar
chwdr3
New Contributor II

thanks for the reply -- will consider that ~ the cox remote functionality still seems like it remains each day, just the source input is not recognized

montman's avatar
montman
New Contributor
5 years ago

Was this ever resolved?  I also have a new QLED Samsung and my cox 4k streaming box has to be unplugged and plugged back in for the tv to recognize it.  I re-paired the cox remote with no improvement.

  • chwdr3's avatar
    chwdr3
    New Contributor II
    5 years ago

    not resolved. I tried the re-pairing remote also :(

    • Allan's avatar
      Allan
      Moderator
      5 years ago
      @Chwdr3, Is this issue happening with the dvr box or with one of the client boxes? Also, have you tried using a different box with this tv to rule out the box being the problem? -Allan, Cox Support Forums Moderator.
      • chwdr3's avatar
        chwdr3
        New Contributor II
        5 years ago

        how do I know if it is a dvr box or a client box? all 4 boxes we have look the same -- the bottom reads "Xi6-A"

        That is a good suggestion though.. I think it likely *isnt* per se an issue with the box, as I found a person on the Samsung TV forum asking the same question -- https://us.community.samsung.com/t5/Qled-and-Frame/Q70-tv-turning-off-cable-box/td-p/858621  -- It is something of how the cable interacts w/ the TV that no one can seem to figure out

        For now, we are turning off the tv using the samsung remote rather than the Cox remote as a workaround and that works