We moved into a new home that is wired for TV in multiple rooms, but when Cox came out, they installed the "wireless" system - don't know why. We have the same problem. We only have one Samsung TV at the present time, and every morning we lose the TV connection and have to unplug and replug the Contour box. Then it works again. Very frustrating since nobody seems to know the cause or solution. I'm wondering if we went back to a "wired" solution the problem would go away.
I am having this exact same problem. Wireless cox boxes lose connection to samsung TV's everyday requiring a reboot of the cable box. So frustrating given that all of this equipment is brand new.
As far as we know, the gateway is always online. How does one tell if it is online or offline? I assume you are taking about the Panaromic box. I'm sure it will happen again tomorrow morning and will e-mail you our service address. My wife noticed that Cox updates the wireless boxes every night at 2am or something, and we suspect that that update/reset is what is causing the problem.
I’ve noticed the light on my contour box is always on/solid. It only turns off briefly for my “daily reset.”
One of my suspicions was that it had to do with the daily update... dunno
I did try swapping a box from a different tv in with this samsung... when I did, i unplugged the samsung and re-set up the cable & paired the remote (all last night) & had it working fine..
This morning, my girlfriend powered it on and a screen came up we hadn't seen before -- it had the COX icon in a circle in HDMI 1 input but the message read "Check device power" "check that the device is connected properly, then try turning on the device by selecting the button below" which showed a "Power on" button -- she tried to select that but the cable didnt/wouldnt come on
We connected our receiver to HDMI port 2 instead of port 1 and the problem still occurs. It almost certainly has something to do with what Cox does overnight.
