Forum Discussion

LongTime_TIVO_U's avatar
LongTime_TIVO_U
Contributor
3 years ago

TIVO Tuning Adaptor spontaneous restart/reboot

For the past two months, the two Cisco Tuning Adaptors associated with my two TIVO's have been restarting by themselves. For a while they were synchronized i.e. they both rebooted at the same time. Now they both have a mind of their own. Every time a TA restarts, the TIVO gives up on any recordings and interrupts any viewing with messages about the TA. You get a second message once the TA restarts, also with terminated recordings.

Reboot time varies a lot. Sometimes a couple times a day, sometimes 2 or 3 times a week. Often during the 4th quarter of a Suns or Warriors basket ball game. This is getting old.

Cox has been out 4 times. Replaced both tuning adaptors and cable cards. No change. They have blamed it on noise issues, aka ingress (first guy). In house cabling - second guy who replaced every connector he could find. No change. Third guy blamed my amplifier and installed his own. Fourth guy blamed the amplifier installed by the third guy. He replaced it with a mid split amplifier. No change.

Problem remains with no significant change. Very difficult to test since it takes between 12 and 36 hours for a TA to reboot on its own.
Guy number 5 is now scheduled to come out. Perhaps he will have better luck.


My head is spinning. Smells like a head end issue to me. Is it just coincidence that these problems began with the death of the 1000 series channels, increased modem speed and the death of VOD?

And just today, they have suddenly been rebooting in synchronization.  Three times so far.  Both rebooted within seconds of one another....

Any suggestions would be appreciated.

  • sdjtd's avatar
    sdjtd
    New Contributor II

    I have the same problem here in North San Diego County.  It started sometime around March 2022.  NOTE that this is NOT the long-term issue with the Cisco TA where it had to be manually rebooted approx. every 30 days.  Now reboots occur spontaneously anywhere from days to minutes apart.

    • bryaninphx's avatar
      bryaninphx
      Valued Contributor

      Thanks for your information, Hopefully someone will look into this as it appears to be much more widespread than Cox is willing to admit. Potentially they don't even know about the issue.

      • sdjtd's avatar
        sdjtd
        New Contributor II

        I just got a call from Cox saying they are aware of the issue, engineers are working on it, but no estimate of a time frame for a fix.

  • It might be useful to post reboot events here.

    I've got two Tuning adaptors. I have observed a total of 10 reboot events, five in each of them from 6/16 thru 6/18.  I'm in zip code 85255.

    I'll try to update this every few days.

  • bryaninphx's avatar
    bryaninphx
    Valued Contributor

    Same Here. I'm in Phoenix, AZ, connected to the Chandler Headend. I have Cisco Tuning Adapters and My Three (3) TAs have been randomly rebooting since November 2021. It happens at least twice a week, sometimes twice a day. They rebooted tonight at 7:10PM (Arizona Time).

    I also would like some explanation and a way to find a resolution. It is very annoying and I'm missing recordings because of it.

    My signals are fine and there is no ingress or egress on my line, as of a few months ago when a Cox tech was out to check for ingress/egress.

    Here are the Serial Numbers of my TA's, if someone would please look into this.

    Serial #: SABSHNQQF
    Serial #: SABVRMRXX
    Serial #: SABWWRMXN

    www.tivocommunity.com/.../post-12416183

    • DavidA2's avatar
      DavidA2
      Former Moderator
      Hi Bryaninphx,

      I am sorry to hear that you've been having trouble with your Tuning Adapters resetting. Please feel free to email us at cox.help@cox.com with your service address and a link to this forum thread.

      David
      Cox Support Forum Moderator
    • bryaninphx's avatar
      bryaninphx
      Valued Contributor

      There definitely is a problem with the Chandler Headend,
      My EAS Test Messages should be for Maricopa/Pinal County, but they are not.
      They specifically all say Pima/Cochise County.