Tuning Adapter (High-Split) Converter Problem
I have a TV ROAMIO that has been used without problems with a tuning adapter for 9 years. A few months ago I was sent a new High Split Converter (HSC-1-H) and I installed it and it worked without ...
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I'm in Phoenix and the solution worked for me after several Cox telephone techs including level 2 were unable to get it working!
I have Roamio.
In my case, with the new Vecima TA connected, I lost all channels. The blue light kept flashing on the TA. I discovered, accidentally, if I unplugged the USB cable end from the TA… I got my Non SDV channels back but, still blue light flashing and still no SDV channels and still the TiVo cycled between saying: ‘yes TA connected/no TA connected!’
L2 tech ordered a new TA for me. Arriving Friday.
I then went online and searched and luckily… I found this discussion!
I had already restarted both the TiVo and the TA a couple of times but I did it more and left the TA connected & about 18 hours later, the TA blue light was steady! I checked the TiVo and it still was cycling, saying: ‘yes TA connected/no TA connected!’
I waited & restarted both TiVo & TA again.
Finally, after approximately 24 hours, I tried connecting the USB cable again & this time I did NOT lose my non-SDV channels but, TiVo still did not say TA connected. Said No TA connected. At least it was no longer cycling!
A couple hours later I ck again & now TiVo says TA connected!
I still did not have SDV channels so, I restarted the TiVo yet again and then Voila!… I have all my channels; SDV & Non SDV!
I called Cox L 2 back again and told him about it and they said that they would look into it because they were never told anything about waiting for a firmware update. I was already activated from the night before when they enter all the information regarding the new TA.
Thanks so much for posting this information!
Thanks for your post. I'm in Northern Virginia. Yesterday received 3 Vecima TAs to replace Cisco TAs in two Bolt Plus TiVos and one Premier XL. All operating perfectly for years.
Decided to mount one at a time, get it working, then mount another. Glad I did. Still in mounting process on 2nd machine. 1st machine problems similar to you and mharvey31 which resolved after 14 hours. I'm convinced Vecima TA got a firmware update overnight. I left the USB cable disconnected overnight. This morning I connected USB cable between Vecima and TiVo, had solid blue light on TA, and Bolt recognized TA with all SDV and non-SDV channels. Working fine now.
My 2nd Bolt Plus is now going through same process. Same problems. Will find out tomorrow if it resolves same as 1st machine, then on to Premiere XL.
UPDATE: It's tomorrow. 2nd Bolt Plus and TA working fine. Onto 3rd TiVo, old but reliable Premiere XL.
UPDATE 2: It's now the third day with 3 Vecima TAs and 2 TiVo Bolts and a Premiere XL, all working properly with the Vecima TA. My Premiere XL took about 15 hrs to sync with the TA and required a soft reboot of the TiVo and a powered reboot of the TA. All working. Intend to return all old TAs to local Cox store tomorrow.
What I learned in my situation from hours with CableCard tech support yesterday, which couldn't get it working, and my own troubleshooting.
- Coax cable in old cable split configuration or connected in pass-through mode from cable outlet to TA and from TA to TiVo is fine. Works either way. I have MoCA TiVo connections which are not affected and do not affect this transition.
- CableCard Tech support confirmed Vecima TA is on my account, confirmed the TiVo it is connected to. Needed the TiVo's Host ID, Cablecard ID, and CableCard Serial number. They can send refresh hits to the TA and Re-Pair the cablecard. These actions did not get the TA working but ruled out problems with the TA, TiVo, and cablecard from their end. Tech support cannot read the TA firmware version on their system nor can they update.
- If TA doesn't work with TiVo after calling tech support leave TA power on, all coax cables connected per instruction sheet in TA box or in old split mode and leave USB cable disconnected. Wait 12-24 hours for firmware update which Cox usually does overnight. Reconnect USB cable and see if it's all working. In my case it downloaded version 1.8.0 as viewed on Tuning Adapter Diagnostics once it was working.
- Have patience. After setting up 3 TiVos and the new TA, I'm convinced allowing the TA sit connected with power on for about 12 hours resulted in a firmware update or syncing overnight and this helped. In no case did a TiVo work immediately or soon thereafter when connected to the Vecima TA.
- Tech support will set up tech appointment if problems cannot be solved. No Charge according to my tech agent.
- I got same "can't use 6 tuners" message as mharvey31 but all six tuners are working on my 1st Bolt to get working with this new TA.
Good to hear from more that are going though this. I am also Northern VA.
It is interesting that you received the message about fewer tuners, but it works for you. Maybe a difference between the Bolt and the Roamio? I can see that only 5 tuners are working on mine.
Indeed, strange that Vecima TA is somehow limiting your tuners. Have you rebooted your Romeo a couple times to see if that works? I keep an eye on Reddit and various TiVo forums and will let you know if someone else has the same issue and has solved it. Good luck.
BTW, when I attempted to get new Vecima TAs from my Kingstowne, VA, Cox shop they said they'd sent their supply back because noone wanted them. Interesting because I was only emailed last week that these new TAs were needed. Had to order via phone from tech support.
Update 16 Jun 2024: My 2nd TiVo Bolt Plus with the new Vecima TA is now fully functional. This morning, after 14 hours of being powered on and connected to Cox, the TA and TiVo are communicating and operating normally.
I had to soft reboot the TiVo, 3 thumbs down and enter button. When it rebooted the TA was identified as being in use. It can now be seen on the TA Diagnostic Page and it is updated to firmware version 1.8.0, just as my first TiVo Bolt. All my SDV and non-SDV channels are available.
While I cannot conclusively proof it, my experience indicates the new TA has to stand idle overnight to either update its firmware or do some other type of sync to the Cox system before the TA and TiVo here in Northern Virginia on my Cox cable system work correctly together.
It's now on to my TiVo Premiere XL, which is exhibiting the very same problem symptoms on initial setup as my other two TiVos. I will wait until tomorrow to see if it also activates as it should.
I see no difference in channel loading speed or video picture quality with this new TA. I didn't expect it. I'm also glad these new TAs are not affecting my MoCA connections which allow high speed communications between my TiVos.
This has not been a Plug-and-Play experience for me as Cox would have me believe in setup materials.
I think I have this same issue. I have a Roamio that has been working for almost 10 years with the Cisco TA. I received a vague email from Cox saying that I needed to replace something (not specific). I placed the order and received the Vecima TA.
I installed it today but could not get it to work. Same behavior as described above. I was on the phone with a tech for more than an hour, trying all kinds of things, with no resolution. He scheduled a tech visit for next week but also said that he would ask around to see if anyone else has encountered this. And would try to see if there was a firmware update.
Then I found this thread. I am hoping that a firmware update corrects this so I do not have to go though a tech visit. The TA is on and connected to coax. I can get non-SDV channels, but only if the USB is not connected to the Tivo. If I connect I can not get anything, and the TA status is constantly cycling between connected and no TA.
One other issue: When it does connect I get a message from the TIVO saying that the connected TA does not support the 6 tuners of my Roamio. Is this another update or setting that needs to get sorted?
And the TA is now working after sitting powered and connected overnight. I reconnected the USB to the Tivo this morning and it was still cycling between connected and No Tuning Adapter. Rebooting the Tivo and power cycling the TA got everything working, for the most part.
Last issue: The Tivo pops up a message saying that it can not use all tuners. It says "The Tivo box has six tuners, but the connected Tuning Adapter supports less than six. As a result, you won't be able to use all of the tuners on your Tivo box. Please contact your provider if you would like to use all six tuners on this Tivo box."
I was able to use all six tuners with the Cisco TA. I called Cox support and was bumped up to "Cable Card support". The rep could see references to others having this issue, but could not find anything that was done to resolve the issue. He bumped me to T2 and they opened a ticket. So, we will see what happens.
I saw all of those error messages and the alternating TA connected/not connected status. I was able to get it fully working, but no longer remember what resets were required. Try a full power cycle of the TA and the Tivo again. I did not require any cable card fixes.
