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raf1950's avatar
raf1950
New Contributor
7 years ago

TV Listings Working Again!

You can now record shows from the TV Listings Cox Web page and also see the status of requested recordings.

Finally after 4 days, six different chats or phone calls, and nineteen different Support Personnel contacts (I have the names but will not publish them),  the TV listing to my DVR is working again.  I would like to thank Eugene (in Cag Video group - not sure of spelling) for sticking with it and getting to the bottom of this.  THANK YOU.

Tear 1 support for "this kind of problem" is useless!  AND there is no way to reach the right level without a lengthy discussion each time.  Finally a kind soul gave me a ticket number (which other support personnel claimed was not necessary) which made the pain tolerable. 

I will admit that the personnel did their best to "keep me from blowing up".  My fuse was very short.

One of the personnel tried their own personal account to prove that my complaint was valid.  And low and behold, she had the problem.

It was Easy!!!

Advanced TV
DVR
TV
  • raf1950's avatar
    raf1950
    New Contributor
    7 years ago

    OOOPS!  I spoke too soon! 

    After restarting Windows for a Windows update and

    • restarting the computer then relogging in
    • to my account with the primary account
    • the Cox TV Listings web page again insists that I do not have TV Service. 

    Broke again.  It lasted 10 min.

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi Raf1950, I'm also getting the error "You do not currently have TV Service" when trying to set a DVR recording from the cox.com TV listings page. I'm working to get an update on the ticket submitted by Eugene on your behalf. I'll touch base with you as soon as I get further details! -Becky, Cox Support Forums Moderator