Forum Discussion

Flinx's avatar
Flinx
Contributor
5 years ago

email is down AGAIN!

this morning all of my email accounts cannot be accessed by outlook. don't bother telling me it's my computer, it's not, this keeps happening a couple of times a week. after a while it starts working again. the error messages vary.

sometimes it reports my usernames or passwords are wrong (they are not)

sometimes it reports the accounts are not available.

sometimes it reports the server is unavailable.

all my other non cox accounts work fine in outlook.

I have tried calling in but tier I support is always clueless about this stuff. IF I force this to get escalated to Tier II they (tier II) always tell me something is down. why can they not tell Tier I support about outages?

They really need a status page you can go to and find out if there are problems.

since email is down I won't get notices of respones to this post.

  • LisaH's avatar
    LisaH
    5 years ago
    Hi HappyNess. The issue with emails not working with 3rd party email clients has been resolved. - Lisa, Cox Support Forums Moderator
  • eminiR2k's avatar
    eminiR2k
    Contributor
    5 years ago

    Here is the error over here on 4 accounts... I think this is a system wide error as I have confirmation from an associate in Moreno Valley having the same issue.

      • nhk's avatar
        nhk
        New Contributor
        5 years ago

        we're also having issues trying to access cox mail via our Galaxy (Android) cell phones. Although we can still log into cox webmail.

  • patrick-gaule's avatar
    patrick-gaule
    New Contributor
    5 years ago

    I'm having the same issue.  I have tried to my windows computer (thunderbird), and on a mobile phone (both on wifi and on cellular networks).  I have tried both imap and pop and every combination of settings.  Cox email is ****ed at the moment.

    Webmail does seem to work though.

    • duhmel123's avatar
      duhmel123
      New Contributor III
      5 years ago

      Same issue here.  Many ISP post system status to make users aware but not Cox.  They don't even tell their tech support when there is a system issue.

  • dirtdog87's avatar
    dirtdog87
    New Contributor
    5 years ago

    Same here.  Mail app on iphone error - 'pop.cox.net' - not responding.  Windows 10 Mail - 'error 0x80072746' .  Webmail seems to work however.  Phoned the support line - 'high call volumes, call back later'.  Phoenix area

    Frustrating to say the least !!!

  • carrieschneider's avatar
    carrieschneider
    New Contributor
    5 years ago

    Same here. trying to connect from Mail on my iMac. "unable to verify account name or password". webmail works with the same account name and password

    • HappyNess's avatar
      HappyNess
      New Contributor
      5 years ago

      Exact same problem. Working on my Samsung, working on webmail, not working on my Mac. Texted support and they replied: "I will look into this for you." Then? Bubkis.

      • LisaH's avatar
        LisaH
        Moderator
        5 years ago
        Hi HappyNess. The issue with emails not working with 3rd party email clients has been resolved. - Lisa, Cox Support Forums Moderator
    • TomR's avatar
      TomR
      New Contributor
      5 years ago

      Same issue exactly. I can receive but not send.

      • Allan's avatar
        Allan
        Moderator
        5 years ago
        Hello TomR, If you're still encountering client access issues it may be necessary to go into your program's accounts settings and re-enter your credentials. -Allan, Cox Support Forums Moderator.
  • Lo_Lo's avatar
    Lo_Lo
    New Contributor
    5 years ago

    I'm having the same issue.  This seems to be a weekly problem.  I'm this close to changing internet providers.

  • Quinten's avatar
    Quinten
    New Contributor
    5 years ago

    It does seem to be happening more often lately...  Usually about once a month or so but usually resolves in an hour or less.  Using POP and outlook, thought about trying IMAP but doesn't seem to be any better.

  • nhk's avatar
    nhk
    New Contributor
    5 years ago

    We are having the exact same problem... MS Outlook was working fine this morning. But now it keeps giving us an error message stating that "the cox server pop.cox.net keeps dropping the connection."

  • benbullard79's avatar
    benbullard79
    New Contributor III
    5 years ago

    You can tell Cox is having a problem with e-mail right now. I was literally going to access online chat and the chat link disappeared from the screen! No chat right now here.

    • alamosimp's avatar
      alamosimp
      New Contributor
      5 years ago

      I don't even get the chat link. Frustrating when you feel like you can do nothing about it.