Forum Discussion

Miss_P's avatar
Miss_P
New Contributor
4 years ago

TV service not working

I moved my services a month ago and have not been able to watch TV due to this error code constantly coming up: XRE-03121 I have chatted with your techs, called over and over again, STILL isn't wor...
  • PJS2's avatar
    PJS2
    4 years ago

    If possible, trade in your set-top box. I had similar problems and the new box fixed them.

MichaelJ's avatar
MichaelJ
Moderator
4 years ago
Hi Miss P,

If you need assistance, we are happy to help troubleshoot and schedule a tech if needed.

Usually, there is only a charge for a service visit if the issue is with your personal equipment or interior wiring issues. We do have a service plan that covers most interior wiring issues called Cox Complete Care. For more information: www.cox.com/.../completecare.html

If the issue is with Cox-owned equipment or outside wiring, there is no charge.

Feel free to contact us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Please send your home address, your first/last name, and the name of the primary account holder. We are available 24/7 and we are happy to help.

Thank you,

Mike J.
Cox Support Forums Moderator