The problem with trying to resolve this problem is not very many programs have the capability of doing the Voice Description. So you can't try a new setting and immediately test to see if that fixed the problem. You have to wait for a program to come on that does before you will know if it is fixed. And right now, there aren't any programs on until tomorrow.
If you've cycled the Contour 2 Video Description setting provided by BrianM On and Off and cycled the Voice Guidance setting provided by MariaL On and and Off for the receiver and you've cycled all the SAP settings for your TV, you might try an Internet search to see if this is a known issue for your type of TV.
You should also try cycling the Contour 2 Audio Language setting. I was able to recreate this issue over a year ago on a Contour 1 receiver by turning on SAP and setting my Audio Language to Alternate (SAP). When I changed it back to Primary, the voice narrative stopped.
You should record a program that has a Voice Description indicator. Then you can test possible solutions any time.
And, it could be a Cox equipment issue, maybe a faulty tap. If you've exhausted all other possibilities, you can ask Cox to send a tech with a ladder to check their equipment at the pole. But, they may charge you for a service call if there's nothing wrong with their equipment. You should check on that before scheduling an appointment.
Please post your results.
