Forum Discussion

AWDP's avatar
AWDP
New Contributor
3 years ago

Volume Issues

I am having an issue with the volume going out on channels.

It has happened on Bravo and the USA Network.

Please help.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    3 years ago

    Bravo and USA are under the same division, NBCUniversal Cable, so it may be an issue with your local affiliate distributing both signals?

    I'd ensure Contour is configured to only process audio as stereo.

    Contour button > Setting (gear icon) > Device Settings > Audio > HDMI Audio Output > select Stereo (PCM)

    If you've connected an optical cable to Contour for audio, do the same for the Digital Audio Output (optical/SPDIF) setting.  If not, ignore.

  • Bkewl's avatar
    Bkewl
    New Contributor
    3 years ago

    I've been having this issue as well for about the past week, maybe longer. Sou d just ramdomly goes out. Sometime it comes back on in a second or 2, and other times I have to change the channel, then change it back and it instantly fixes this. I don't know is its in connection or not, but at about the same time all my streaming apps on the contour boxs started lagging and are as of today unwatchable(Netflix, Hulu, Prime, and Paramount+ just as example.