Forum Discussion

thenuz's avatar
thenuz
New Contributor
7 years ago

XRE-03059

I have had 5 technicians out to my home to "resolve" this issue.

There is not a problem with the Contour Box. I am missing

several HBO channels and several channels.  Only happens

on tv with the Contour box. Why is not Cox fixing the problem?

I was told problem was solved 3 times but it was not.

Anybody with this error have it permanently fixed?

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    7 years ago
    @Thenuz

    Showing a work order was completed today. Are you still getting the error message?

    Cox support moderator
    Jonathan J



    • thenuz's avatar
      thenuz
      New Contributor
      7 years ago

      Escalated to Trinity Comm.  They came out and determined problem was at node.

      Was told it seems to be intermittent.  This is after 7 visitations and several text messages

      that problems was solved. Still same problem.  Missing hbo channels.  Very frustrating.