Cox agent confirms that they do throttle speeds
Just got out of a chat with an agent about speed issues I've been having for the past month and he confirmed with me that due to exceeding the data usage cap that Cox is indeed shaping/throttling my connection. I tried to point out that under Cox's own Terms of Service it states that "Cox does not shape or throttle Internet traffic based on the particular online content, protocols or applications a customer uses" but he was adamant that I was being throttled due to excessive usage. I had a feeling that was the case since my speeds have taken quite a nose dive in the past month. I'm currently on the Internet Premier plan that reportedly has 100mbps/10mbps and I'm down to 16.2mbps/768kbps on my last speed test. The download doesn't bother me so much, but the upload is killing me. I've done some troubleshooting on my end just to make sure it wasn't Cox doing this to me. I've moved the modem to every possible spot in the home, tried the connection with and without the router (same results either way), did a factory reset on my modem (Motorola Surfboard 6121), and checked my signal ratings and they appear to be in a good range for both the downstream and upstream. I feel like I've covered all my bases, and the timing of my slow down with me going over my data usage really only points to shaping happening on Cox's end. I'd love to be proven wrong, but that's what it looks like to me. I'll probably be calling in the morning to cancel service. tl;dr: Asked agent if I was being throttled, said yes even though it's not Cox's policy to do so.64KViews0likes18Comments
My Insane data usage solved!!!
Just wanted to take a moment and post for other cox subscribers out there that may have an issue with reaching the 1TB data cap. Recently I went over my 1Tb, I had never came close to this amount. For the life of me swore we actually used less internet than the previous months. Well turns out my new Technicolor cgm4140 gateway from cox will pull 300mbps and higher on the 5GHz frequency. This caused my netflix accounts to stream at the highest quality setting because by default it is set to auto quality. This will cause your data usage to go through the roof. I changed my account setting on netflix to medium on main account and low on the other users for that account and for the month of January I have only used HALF of my data. My old gateway would only do between 25mbps to 50mbps so the stream quality was never high and I would see between 300 to 500 Gigs usage. This also applies if you have youtube and other apps that have it set to auto stream your quality. Hopefully this helps with anybody having the high data usage problem I had.29KViews4likes13Comments
Data usage
First of all, I never knew I had a data limit. But twice now I've received letters telling me I have exceeded my limits. I look back and for some reason the usage literally jumped 200% overnight! How can that happen? My usage has not changed. I don't want TV online. I download an audiobook once per month only. My Youtube use hasn't changed. What's the deal? I have cut out the landline because I don't need it. I cut out TV because you all couldn't keep it coming in smooth. The picture kept pixelating or tiling. I had techs out here 4 times and they said it was fixed and I wouldn't have that issue again. I finally with to a satellite. Since I made that change it seems Cox is out to get me so to speak. Suddenly after not having equipment charges for nine years, I get a $60 charge. That was fixed. Now all of a sudden a giant spike in my data usage. What gives?Solved18KViews0likes31Comments
Extreme increase in data usage
Since I have renegotiated my price my internet data usage has spiked to more than 2X my previoususage. I added the additional 500GB of data so I wouldn’t go over and now this month I am on trend to use more than the 1TB + 500GB. I’ve changed my network password and name, even factory reset it. No new devices or software are being used. Has anybody else experienced this? I’ve spoken to tech support over the phone and they’ve been utterly useless and suggest I up my plan AGAIN to the unlimited. I feel like Cox is doing this to me on purpose!16KViews0likes12Comments
Cox Internet speeds increasing?
I got an e-mail this morning from Cox stating that my internet speeds would be increasing "up to 100mbps". I understand that the 100mbps is probably an "ultimate" package, but I just wanted to say thank you and let Cox know that we are appreciative of the speed upgrades across the network. A representative on the phone told me that my service was going to be upgraded from 3mbps to 5mbps due to the upgrade. Glad to see that Cox is keeping their system in a position to offer top tier services. Would it be possible to find out a little more info regarding the change and why it's happening? (i.e., is there new fiber in OKC that is allowing this, or is it a simple update to the pricing schedule?) Either way, thank you!Solved14KViews0likes13Comments
Barefruit Ltd and the tracking of internet traffic
I am logging thousands of hit a day from a company called Barefruit Ltd. From what research I have done it has partnered with Cox to track and redirect traffic to sponsored links when you mistype an address in the address window. How can I get this to stop, and why is Barefruit slamming my connection with requests to connect to my computer?Solved11KViews0likes1CommentData Usage Meter not working all the sudden.
Why has the Data Usage Meter been stopped and removed ??? . Mine has not worked since 7/12/17 . Why is it not available all the sudden?? How can we get it working again ?? instead this....The data usage for your account is not currently being captured and will not apply to your current data plan. If you have any questions regarding your data usage plan, pleasecontact Customer CareorLive Chatfor assistance.8.8KViews0likes22Comments
Data usage
My daily data usage report has been reporting higher than usualdata use for the past month. My daily usehas doubled. By history it has been very consistent. I have added no new devices or computer programs. I have change my network passwords multiple times and see no evidence of anyone else on my network. My Netflix has been changed to the lowest possible setting. There are no unknown or new process running in my computer's background. I turn off all of my devices for a good portion of the day. With all the changes I have made, my data use should be running about 50% of what it usually does. Iuse a program call networx to monitor all traffic through my router. Nothing goes directly through my modem. It has currentlybeen displaying results consistent with my prior use patterns. By history this has been spot on with the data use report, but is no longer. The only other unusual thing that has occurred is that my report displayed a couple of days of near 0 data usage when my usage should have been around 3.5 gigs. Cox customer service tells me there is nothing they can do on their end. I need Ideas, please5.8KViews0likes5Comments
