Lies to retain customers...
I just went to disconnect my Cox service around 12:30 Central Time on 9/26/2018. I worked through the phone tree to get to the disconnection department. The rep started processing my claim and after it became clear I wanted to disconnect my service he informed me that "a system wide outage in Texas and Oklahoma just happened and he couldn't pull up my account to service it and I would have to call back later." I informed him that I didn't believe him and he told me his "supervisor was behind him and told him to say that." I asked for the supervisor's name and he said "I am not allowed to give that out." I hung up, called back immediately to the same number, went through the same phone tree, got a different person and had my account termination initiated after just a few minutes. So, either some of the customer service people are lying/being trained to lie or the world's shortest computer system outage occurred. Let me predict the Cox response to this (if they respond): 'Our records show that a brief system outage did occur around 12:30 on 9/26/2018 in the texas/oklahoma office.'
Cox Rep lied to me
When I was setting up my account 6 months ago, I was told I would need to enter a 1 year service agreement to get the internet speeds I wanted. Im a seasonal firefighter and I'd only need services for 6 months. I told this to the representative and I was assured that there was not going to be a cancellation fee because Cox doesn't provide services in the area I work. This sounded strange to me and I repeatedly asked for her guarantee that was true. She acted annoyed that I didn't believe her and she told me it was Cox policy. Here I am 6 months later, I cancelled my services and am being charged 65 dollars for cancelling early. When I brought up my interaction with the earlier representative, I was told that I was lying and that no one would say that. Pretty infuriating interaction. Not sure what recourse I have if any.