Lies to retain customers...

I just went to disconnect my Cox service around 12:30 Central Time on 9/26/2018. I worked through the phone tree to get to the disconnection department. The rep started processing my claim and after it became clear I wanted to disconnect my service he informed me that "a system wide outage in Texas and Oklahoma just happened and he couldn't pull up my account to service it and I would have to call back later." I informed him that I didn't believe him and he told me his "supervisor was behind him and told him to say that." I asked for the supervisor's name and he said "I am not allowed to give that out." I hung up, called back immediately to the same number, went through the same phone tree, got a different person and had my account termination initiated after just a few minutes. So, either some of the customer service people are lying/being trained to lie or the world's shortest computer system outage occurred.

Let me predict the Cox response to this (if they respond): 'Our records show that a brief system outage did occur around 12:30 on 9/26/2018 in the texas/oklahoma office.'