Constant Outages and Fraudulent Speed
Hey, I have had tech support over to my house several times since starting Cox six months ago. Both the technicians and the phone people are incredibly kind people, and helped out as much as they could. However: I am paying you money for 5 megs per second. Internet access is wildly inconsistent throughout the day. Videos often just cut out and stop working randomly, too. This moment very moment, for instance, I have a video trying to play, which has been playing for 10 minutes just fine, and now it's just clogged up and not working. This is quite consistent. The fact it was even playing at all is beyond my comprehension. I am of the theory that either you throttle my internet access at random times throughout the day, or your broadband is total garbage. I have checked my modem consistently, researched the issue thoroughly, and it is not my end that is at fault here. My computer is new-ish, and has no trouble accessing the internet when I am connected to other sources. So I ask you: I am paying you money for internet. Your internet is insanely low quality, and not of the advertised speed. I have had accounts with CenturyLink for years, paid for this very speed, and had consistently fast and accessible speeds throughout my time with them. Your internet at this same speed is total garbage. I was REQUIRED to get your internet by the apartment complex I was in, and received no discount because of it. I had to sign a contracted given to that company by Cox saying that I could only get Cox. It had a Cox header on it too, giving it an official-looking tinge of something Cox gave to that company. So I'm just stuck with you because you either paid off my apartment complex, and/or because you cut up the city (Tempe, AZ) in such a way that it renders it impossible for me to go to any other company that would probably not charge their customers $30 for garbage internet. I guess my question is a basic one: why does your internet *** so much? Is this something your company has sought to create? Did it get too good and you decided to scale back its quality (i.e., become a "gatekeeper" that screws all non-corporate websites)? Or is running an ISP so difficult that you cannot make it work well, work consistently, or work in a way that benefits the customer? Please answer me. I sick of this **.
Internet outages
Anyone know why COX is the only internet provider in my area? We’ve had our service drop a lot these past couple months. Something I can’t afford running a business. I’ve been looking around for other providers. COX seems to be the only ones, even though I’m in a manger city and plenty of other companies here
Cox is throttling speeds of DOCSIS 3.0 modems
I used tohave250-350Mbps down 2 years ago but Cox has throttled down some older DOCSIS 3.0 modems to only have access to the essential 150mbps speed. If Cox didn't have a monopoly on internet service providers in my area I'd switch ASAP. Probably just trying to sell more of their junk modem rentals to unwitting customers and take advantage of their lack of knowledge.
Price went UP! Itemized Bill View Gone! 02/2/22
2/2/22 = Internet/TV price went UP from $149.52 to $156.53. No advance notice. Plan used to be called Internet Preferred. Plan was also NOT some temporary price deal set up to expire. Now, also, at the same time, the accounts billing page on the COX website has no plan name mentioned. And more importantly, no more itemized billing view all on one page! Any and all equipment plus pricing info is now several clicks to obtain. Along with most service plans. Side by side visual comparing of plans is also no longer found or well hidden behind a lot of extra clicking to find. Plan names are no longer obvious for viewing. Or do not exist by their name anymore. QWEST phone used to use these tactics before competitionfinally made them nicer. But it was too little, too late for them at that point. Most of us in my town left QWEST in droves. I wish some companies with similar quality services as COX would step in, compete, and reign in COX's marketing tactics. This is just getting ridiculous. Not impressed with all the current choices out there at the moment. Or COX's newest online visual set up of tiers and pricing structure. Suddenly, things are less transparent and sketchy compared to their past online visual presentation of services and pricing.