Port Forward

14 Topics

Why can't I port forward?
I have the PW7 Panoramic Gateway. I used to have PW6, and port forwarded with no issue, but then the router stopped working, so I had to get a replacement. Now, I just want to forward a single port - avery simple task and basic feature of any router. When I was first searching on where to find this option, I found a site that suggested going tohttps://wifi.cox.com/. But all this tells me to do is download the Cox WiFi app. Instead, I decided to try going to the settings in my browser, at 192.169.0.1. I can access the settings just fine, but when I click through to port forward, it tells me to download the Cox WiFi app. Fine, that's annoying, but I can do that. When I go to the app, I click wifi > view wifi equipment > advanced settings > port forwarding. Then it says "Something unexpected happened. Try again or come back later." I cannot get this message to go away. I have "tried again later" for the past two weeks. I have uninstalled and reinstalled four times. Nothing will get this page to load. Everything else on the app loads correctly,but not this one single page. I did customer live chat, and the person there, in the most robotic way possible, said port forwarding is not possible. That's simply ridiculous. So I went to complain on Twitter, and the Cox Twitter account told me to DM them. They said I CAN port forward, but for that support I needed to pay $10/month for "complete care" - no, absolutely not, I am not paying $10 to get someone else to tell me that I can't do something anymore. So then, I called the support line directly, and got to tier 2 support. They sympathized with me and said they have the same model Panoramic Gateway, and they were able to port forward just fine. It was the weekend so she put in a ticket and said it would be a few days before I heard back. Today (5 days later) I called because I hadn't heard anything back yet. The new tier 2 person was equally helpful and sympathetic, but they said the resolution on the ticket I had submitted was to tell me to go the website to access my router settings. Which, if you recall from above, tells me to go to the app. Which does not work. They said this is called a "do loop". They said they can't do much else for me, said it sounds like an issue with the app so the best they could offer was for me to wait for the app to update. Googling this issue has lead me to threads similar to this for years now. So I am not hopeful for any quick resolution here. I am aware I can buy my own modem/router and forward my ports myself, however, the "plan" I'm currently on gives me this Panoramic Gateway for free, so I do not want to buy $100+ worth of equipment for access to a basic feature. So in conclusion: can someone please answer me this very simple question, speaking as a human person and not giving me another canned response: Is port forwarding actually still an option on Panoramic Gateways, and if so, why am I not able to? (If it's no longer an option - WHY NOT?)
nickbob
7 months ago Place Internet
735Views
1like
17Comments
Port Forwarding Multiple Devices To The Same Ports
Hello, I need to forward multiple devices (a desktop and a laptop) through the same ports on my router, but attempting to do so throughwww.cox.com/mywifi gives an error that each port can only forward a single device. Is there a way to work around this?
CodCart
4 years ago Place Internet
1.8KViews
1like
4Comments
Port Forwarding using Arris S33 to Linksys EA6400
Hello forum members I've just switched from ATT to Cox recently and have some issues with port forwarding. With ATT: Arris BGW210-700 to Linksys EA6400, Port forwarding has been working on this setup. (ports 7, 9 and 1723) With Cox: Arris S33 to Linksys EA6400, Port forwarding is NOT working on this setup. (ports 7, 9 and 1723) On both setups, the IP address on Linksys EA6400 is changed from 192.168.1.1 to 192.168.2.1, so there is no change when I switched from ATT to Cox. The Internet is working with Cox, but the port forwarding is NOT working. Does Cox block the port forwarding? It will be greatly appreciated if you can share your experience.
Godzilla
2 years ago Place Internet
3.2KViews
1like
23Comments
Port Forwarding on Cox Wi-fi App?
I am having trouble opening ports on my TG1682G Panoramic Wi-Fi router. I have installed the Cox Wi-Fi app, but it has proved unhelpful. Going to the dedicated section for port forwarding immediately throws an error message, saying "Something unexpected happened", with no further technical details that could help me diagnose the issue. I am running an up-to-date version of the Android Cox Wi-Fi app on my phone, and this feature fails to function both over cellular data and over Wi-Fi. There are other sections of the app that also tell me they "can't display [my] details right now", which may indicate an issue with the service the app should be connecting to. There is no other means of opening ports on my router, since the feature has been removed from all other services- accessing the router from the default gateway results in a redirect to wifi.cox.com, which has also seen its features stripped to move to the app. Many posts on this forum say "Buy another router". Maybe someday soon- but I'd appreciate help in finding interim/stop-gap solutions, even frustrating ones, if there are any. One post had a recommendation to reach out to an email, but they asked for a lot of personal information- so I asked for a phone number. No reply yet.
L00C
2 years ago Place Internet
1KViews
1like
2Comments