Screamed at by Cox
First, I would like to know how I could fill out a survey. I was just really poorly treated by a lady name Jeanette. More than happy to discuss with her manager. The situation is I am paying for 1GB, was getting 1 MB. I called in on Sept. 22nd and talking to a very nice lady who was to send out someone to fix both inside and outside cabling,complete care. I did not think they showed up as I did not get a knock on the door or a message that they arrived and what they had done while here. I called back into and proceed to get told off by Jeanette who snarkly replied that they do not "come to the door" on outside checks. She said I was expected to call back in to report an issue. Which was in fact what I was doing. I am an expert in IT service management and managed help desks. I would fire her on the spot. There is no need for ugly mean people. She did not send me to get a survey but instead to an account representative. Very Very disappointed with the fact a company can take top dollar and provide such low quality service. Cox you can do better!