Connection dropping randomly for only a few seconds
My connection drops just enough for me to lose my connection to online games. I just recently upgraded my modem to take advantage of the new Ultimate speeds (300/30). I am currently using an Arris TG2472. I had zero issues with disconnects until switching to this modem. I have it wired (Cat6) directly into my PC's onboard NIC (Killer E2200 on my MSi Gaming 5 motherboard). Sometimes I can go hours without disconnecting, other times it happens multiple times a minute. I've reset the modem many times. I'm unable to determine if my other devices lose connection due to the duration of disconnect being so brief and I'm not always watching them like my main PC. Attached are my modem logs (surprised the tables stayed intact ). Any ideas? DOCSIS(CM) Events Date Time Event ID Event Level Description 1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/5/2016 17:38 69010100 6 SW Download INIT - Via NMS 2/5/2016 17:43 69011100 6 SW download Successful - Via NMS 1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 1:05 69010100 6 SW Download INIT - Via NMS 2/6/2016 1:11 69011100 6 SW download Successful - Via NMS 1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 12:28 84000700 5 RCS Partial Service;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 12:28 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 12:28 84000700 5 RCS Partial Service;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/6/2016 12:28 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/7/2016 1:23 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/9/2016 0:29 84000700 5 RCS Partial Service;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; 2/9/2016 11:46 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=5c:8f:e0:59:5a:a2;CMTS-MAC=50:57:a8:89:26:61;CM-QOS=1.1;CM-VER=3.0; PacketCable(MTA) Events Date Time Event ID Description 2/5/2016 19:44 14 Power Supply Telemetry Log - BATTERY MISSING 2/5/2016 19:44 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/5/2016 19:49 14 Power Supply Telemetry Log - BATTERY MISSING 2/5/2016 19:49 65517 ConfigFile - BadParam 2/5/2016 19:49 16 MTA TFTP: Successful 2/5/2016 19:49 26 MTA PROV: Successful! 2/5/2016 19:49 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/6/2016 1:14 65517 ConfigFile - BadParam 2/6/2016 1:14 16 MTA TFTP: Successful 2/6/2016 1:14 26 MTA PROV: Successful! 2/6/2016 1:14 14 Power Supply Telemetry Log - BATTERY MISSING 2/6/2016 1:14 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/6/2016 12:23 65517 ConfigFile - BadParam 2/6/2016 12:23 16 MTA TFTP: Successful 2/6/2016 12:23 26 MTA PROV: Successful! 2/6/2016 12:23 14 Power Supply Telemetry Log - BATTERY MISSING 2/6/2016 12:23 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/6/2016 12:36 14 Power Supply Telemetry Log - BATTERY MISSING 2/6/2016 12:36 65517 ConfigFile - BadParam 2/6/2016 12:36 16 MTA TFTP: Successful 2/6/2016 12:36 26 MTA PROV: Successful! 2/6/2016 12:36 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/10/2016 15:54 14 Power Supply Telemetry Log - BATTERY MISSING 2/10/2016 15:54 65517 ConfigFile - BadParam 2/10/2016 15:54 16 MTA TFTP: Successful 2/10/2016 15:54 26 MTA PROV: Successful! 2/10/2016 15:54 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS 2/13/2016 14:42 14 Power Supply Telemetry Log - BATTERY MISSING 2/13/2016 14:42 65517 ConfigFile - BadParam 2/13/2016 14:42 16 MTA TFTP: Successful 2/13/2016 14:42 26 MTA PROV: Successful! 2/13/2016 14:43 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS RF Parameters Downstream DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 27 825.00 MHz 4.60 dBmV 40.37 dB 256QAM 472746965 0 0 Downstream 2 25 813.00 MHz 4.10 dBmV 38.98 dB 256QAM 394639008 0 0 Downstream 3 26 819.00 MHz 4.30 dBmV 38.61 dB 256QAM 381472696 0 0 Downstream 4 28 831.00 MHz 4.40 dBmV 38.61 dB 256QAM 355151897 0 0 Downstream 5 29 837.00 MHz 4.60 dBmV 38.98 dB 256QAM 391339916 13 0 Downstream 6 30 843.00 MHz 4.30 dBmV 38.61 dB 256QAM 375055153 16 0 Downstream 7 31 849.00 MHz 4.30 dBmV 38.98 dB 256QAM 372863170 21 0 Downstream 8 32 855.00 MHz 4.40 dBmV 38.98 dB 256QAM 356940985 0 0 Downstream 9 33 861.00 MHz 4.10 dBmV 38.98 dB 256QAM 466572772 0 0 Downstream 10 34 867.00 MHz 4.40 dBmV 38.98 dB 256QAM 447623779 0 0 Downstream 11 35 873.00 MHz 3.90 dBmV 38.98 dB 256QAM 445860913 0 0 Downstream 12 36 879.00 MHz 4.20 dBmV 38.98 dB 256QAM 437929734 0 0 Downstream 13 37 885.00 MHz 3.70 dBmV 38.61 dB 256QAM 463524073 0 0 Downstream 14 38 891.00 MHz 4.00 dBmV 38.98 dB 256QAM 446463030 3 0 Downstream 15 39 897.00 MHz 3.40 dBmV 38.61 dB 256QAM 446264020 0 0 Downstream 16 40 903.00 MHz 3.30 dBmV 38.98 dB 256QAM 439371059 0 0 Downstream 17 41 909.00 MHz 3.40 dBmV 38.61 dB 256QAM 527640271 0 0 Downstream 18 42 915.00 MHz 3.30 dBmV 37.64 dB 256QAM 511244124 0 0 Downstream 19 43 921.00 MHz 4.00 dBmV 37.36 dB 256QAM 488019332 0 0 Downstream 20 44 927.00 MHz 3.80 dBmV 36.39 dB 256QAM 478727803 0 0 Downstream 21 45 933.00 MHz 4.00 dBmV 36.61 dB 256QAM 473585925 6 0 Downstream 22 46 939.00 MHz 3.60 dBmV 36.39 dB 256QAM 478344600 0 0 Downstream 23 47 945.00 MHz 3.90 dBmV 36.61 dB 256QAM 488489109 6 0 Downstream 24 48 951.00 MHz 3.80 dBmV 36.61 dB 256QAM 480549181 0 0 Reset FEC Counters Upstream UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 3 23.30 MHz 44.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 2 4 18.40 MHz 43.25 dBmV DOCSIS2.0 (ATDMA) 2560 kSym/s 64QAM Upstream 3 2 29.80 MHz 44.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 4 1 36.30 MHz 44.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Status System Uptime: 0 d: 22 h: 29 m Computers Detected: staticCPE(2), dynamicCPE(0) CM Status: Telephony-Reg Complete Time and Date: Sun 2016-02-14 13:09:25 Interface Parameters Interface Name Provisioned State Speed (Mbps) MAC address LAN Port 1 Enabled Up 10(Half) 5C:8F:E0:59:5A:A1 LAN Port 2 Enabled Up 100(Full) 5C:8F:E0:59:5A:A1 LAN Port 3 Enabled Up 100(Full) 5C:8F:E0:59:5A:A1 LAN Port 4 Enabled Up 1000(Full) 5C:8F:E0:59:5A:A1 CABLE Enabled Up ----- 5C:8F:E0:59:5A:A2 MTA PassWithWarnings Up ----- 5C:8F:E0:59:5A:A3 CM State:Telephony-Reg Completed Docsis-Downstream Scanning Completed Docsis-Downstream Ranging Completed Docsis-Upstream Ranging Completed Docsis-DHCP Completed Docsis-TFTP Completed Docsis-Data Reg Complete Completed Telephony-DHCP Completed Telephony-TFTP Completed Telephony-Reg with Call Server Completed Telephony-Reg Complete Completed TOD State: Time of Day Retrieved BPI State: BPI Status Enabled, Authorized DHCP Attempts to obtain CM IP Address: IPv4 Attempt(s) 1 IPv6 Attempt(s) 0 Power Supply Telemetry: Battery Operation Status Battery Serial Number Battery Part Number BATTERY MISSING ----- ----- Battery Test State:Not Currently Under Battery Test Hardware Information System: ARRIS DOCSIS 3.0 / PC 1.5 Touchstone Residential Gateway HW_REV: 3 VENDOR: ARRIS Group, Inc. BOOTR: 4.2.0.39 SW_REV: 9.1.95B MODEL: TG2472G Serial Number: F8GBUL646322145 Battery Charger FW Rev: 03.30 Options: Firmware Build and Revisions Firmware Name: TS090195B_071615_24XX.GW Firmware Build Time: Thu Jul 16 08:43:50 EDT 2015 eSAFE 0 FW Revision: TS090195B_071615_ARRIS_GWSolved8.2KViews0likes10CommentsIPv6 Routing using Arris TG2472 modem (Cox Wireless modem) & Juniper SRX firewall
Hi All, I was about to ask if anyone had this working, but figured it out and thought I'd share as this would be gold information for a few with the need. I have a Juniper SRX240 setup behind the Arris TG2472 modem. The modem can do IPv6 and will pull an address using SLAAC. Any, the Arris modem is using a link-local as the gateway. It says the link-local is FE80::226:99FF:FE89:EBD9. On my juniper, I entered the command, 'set routing-options rib inet6.0 static route 0::/0 qualified-next-hop fe80::226:99ff:fe89:ebd9 interface ge-0/0/0.0'. This is the command required to enter a link-local as a next-hop (more or less gateway) for the firewall. I tried to ping google v6 dns (2001:4860:4860::8888) and it didn’t work. I had a client plugged into the Arris modem as well as it was successful, so I checked the IPv6 neighbors on the windows client and didn’t see fe80::226:99ff:fe89:ebd9, but I did see fe80::3e7a:8aff:fefb:3609 (check output below) and more specifically, it is also a router. I changed the Juniper cmd to 'set routing-options rib inet6.0 static route 0::/0 qualified-next-hop fe80::3e7a:8aff:fefb:3609 interface ge-0/0/0.0' and viola….IPv6 Magic! So, I don’t even see the link-local that the Arris modem says it sees, but whatever…likely a bug. This is now working. BTW, you get a /60, so I am testing using routed /64’s behind each other to see if that works. It should, but you never can tell with cheaper gear. Happy routing! C:\WINDOWS\system32>netsh interface ipv6 show neighbors Interface 6: External (Note, this is what I named my NIC, yours will likely be Local Area Connection 1). Internet Address Physical Address Type -------------------------------------------- ----------------- ----------- 2600:8801:9600:a60::27 64-87-88-4f-53-00 Reachable (Router) 2600:8801:9600:a60:dc0b:16ff:7396:46a3 30-f9-ed-b9-d5-ec Stale fe80::2021:1669:3f57:ffe4 00-00-00-00-00-00 Unreachable fe80::3987:e30a:9749:495f 00-00-00-00-00-00 Unreachable fe80::3e7a:8aff:fefb:3609 3c-7a-8a-fb-36-09 Reachable (Router) fe80::42b4:f003:e8f9:7f01 Unreachable Unreachable fe80::59e4:f17b:7bc0:d5b7 08-3e-8e-c1-a9-1d Stale fe80::6c9b:c68e:caa:d83f 30-f9-ed-b9-d5-ec Stale fe80::d01d:4ba:5d4a:6273 00-00-00-00-00-00 Unreachable4.7KViews0likes3CommentsQuestion on Ultimate Internet for those with Cox VOIP
Couldn't find a straight answer so I decided to post it here. I'm aware that in order to be given a 200Mbps or 300Mbps modem code a minimum of 16 channels is required. At the present time however there is no 16 X 4 solution with an eMTA adapter that is only a modem. (There is currently a gateway modem/dual band wifi router with eMTA that is 24 X 8 which is the Arris TG2472) However a little over 2 months ago I spent over $250.00 on an AC3200 router/dual band wifi gateway. So renting the Arris TG2472 makes no sense monetarily. There is a Cisco DPC3216 modem with eMTA that is a 16 X 4 product without the gateway. Now call me loony, but when there isn't a direct upgrade path for me to maintain the mechanics of my chosen method of receiving Cox's Ultimate package is ticking me off. Would I be willing to pay slightly more for a 33 percent upgrade in speed, more than likely. Do I have any other option? Hope so :)2.4KViews0likes3Comments
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[BUG] TG2472G during router login
Scenario: in browser window type 192.168.0.1 prompted for username/pass input credentials received javascript error interface refused login investigation: opened webconsole: [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/. send @ jquery-1.9.0.min.js?ver=9.1.103DE2:3 Error occurred on line Line 3806: if (n.username ? u.open(n.type, n.url, n.async, n.username, n.password) : u.open(n.type, n.url, n.async), firmware update required to address deprecated functionality Browsers Tested: Chrome confirmed Firefox confirmed Internet Explorer confirmed999Views0likes3Comments
[BUG] TG2472G during router login
Scenario: in browser window type 192.168.0.1 prompted for username/pass input credentials received javascript error interface refused login investigation: opened webconsole: [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/. send @ jquery-1.9.0.min.js?ver=9.1.103DE2:3 Error occurred on line Line 3806: if (n.username ? u.open(n.type, n.url, n.async, n.username, n.password) : u.open(n.type, n.url, n.async), firmware update required to address deprecated functionality Browsers Tested: Chrome confirmed Firefox confirmed Internet Explorer confirmed
