Keep getting connected to a terrible at capacity node. Please show that Cox is doing something before I file a FCC report.
For the past couple months, my internet in the downtown New Orleans area has been terrible. A full day outage every couple weeks and days of low speed/insane ping jitters. I'm working from home and have to remote in for work, and the internet has been so unreliable that I have to sometimes use my mobile data hotspot for work. Playing online videogames is impossible with insane ping jitters. I've called customer service but nothing got resolved. No, you cannot use the previous hurricane as an excuse. My internet was fine for couple months after the hurricane. You probably did some node rerouting and my area kept getting the bottom end of the stick. I'm posting my complain here so we have something in writing for the public to see and I'm hoping to get a resolution before I make a FCC report. What's the node capacity in my area? Does Cox have a plan to do a node split? Or I'm wrong and it's a different issue? Am I getting credit/discount for a subpar service? I've been recording ping data with PingPlotter, here's one for example: https://imgur.com/a/1SpLR5H Thanks for reading and I'm looking forward to hearing your response.
Refund my $200.40 ASAP
I called Cox to report that my internet is not working after trying so many times to do it by myself. Cox rep was pushing to dispatch a Cox Pro to fix the issue. He mentioned that if its Cox failure, Cox will take care of the charge which was $75. Cox Tech showed up next day, and after several attempt. He realized that its a Cox problem and he needs to do some wiring check (Per his saying). He did some wiring adjustment outside my home, later he pushed again to have their rental modem. The excuse was that Cox modem has dual band 2.4 and 5Ghz, and mine is only 2.4Ghz. And he mentioned that it will be free of charge for the next 10 days if I'm willing to return it. I had a feeling that there is something going on so I returned it next day, and Cox is charged me $0.40 for one day rental !!!!!!! And by the way, my modem works just perfectly up to this moment I'm writing this paragraph. Now, here is the big dilemma, first of all, per your technician, there was a loose connection outside my home so since it's outside my home, logically I'm not liable to it which means it's something that Cox should take care of it. Otherwise you should charge me for a connection issue that happens in Mars !!!! And second, I was told that the charge of the tech is $75, for God sake, how come the $75 become $200 !!!!!!!!! Be careful of Cox tech support, all I was told is fake, tech rep was lying about the $75 charge, and Cox tech blamed me for the fault, though he spent most of the time outside our building doing something I have no clue about. And worse than that, I was told that the their modem is free for the first ten days...... Please train your crew very well and let them sue they don't push or say none sense things, and keep in mind that there are tons of internet providers looking for customers. DO NOT PLAY THESE GAMES OR IT WILL BE MY PLEASURE TO SUE COX, REFUND MY $200.40 ASAP.