Hey, @Cox technical people, something in your filters have changed!
I am beyond frustrated with spending hours on the phone over the past week with Cox reps who cannot solve this, and are unwilling to escalate to real technical IT people who can. It's not an Outlook problem! If I had a choice, I'd have already dumps Cox. Eventually, the Cox monopoly will evaporate and people will remember their lack of customer support. I have used the same email address and Outlook setup for years. It has worked (until last week). Now, I cannot send an outbound email via outlook, When I do, here is the bounce back email response I get: From:System Administrator To: Me Subject: Deliverable: Test Your message did not reach some or all of the intended recipients. Subject: Test Sent: 5/23/2020 9:00 AM The following recipient(s) cannot be reached: 'xxxxx-xxxxxxxx@asu.edu' on 5/23/2020 9:00 AM 550 <xxxxx-xxxxxxxx@asu.edu> sender rejected. Refer to Error Codes section at https://www.cox.com/residential/support/email-error-codes.html for more information. AUP#CXSNDR And, the 550 error code on the COx website says: "550 - [<mailfrom address> sender rejected] -Cox requires that all sender domains resolve to a valid MX or A-record within DNS. -Ensure that your domain has a valid MX or A-record within DNS. Anyone have any ideas?
Giga Blast is not really giga blast - Complaint
I do have Giga blast service for the last 2 years. Lately 2-3 months back we are seeing Giga blast service is not really sending the speed it is supposed to . This is happening a lot during evening and night. I have complained to COX tech service and I am not getting any help to resolve. The speed we are getting in wired connection is in 200 MBPS or sometime in 80MBPS. This is misleading. With the same context the network light on the modem is always blinking orange, it never stays full Orange. I started to suspect that COX is throttling the speed in the evening. If this continues and no one takes any action in next few days, I want refund for the last 3 months of service and I will disconnect immediately.