bad support

3 Topics

Hey, @Cox technical people, something in your filters have changed!
I am beyond frustrated with spending hours on the phone over the past week with Cox reps who cannot solve this, and are unwilling to escalate to real technical IT people who can. It's not an Outlook problem! If I had a choice, I'd have already dumps Cox. Eventually, the Cox monopoly will evaporate and people will remember their lack of customer support. I have used the same email address and Outlook setup for years. It has worked (until last week). Now, I cannot send an outbound email via outlook, When I do, here is the bounce back email response I get: From:System Administrator To: Me Subject: Deliverable: Test Your message did not reach some or all of the intended recipients. Subject: Test Sent: 5/23/2020 9:00 AM The following recipient(s) cannot be reached: 'xxxxx-xxxxxxxx@asu.edu' on 5/23/2020 9:00 AM 550 <xxxxx-xxxxxxxx@asu.edu> sender rejected. Refer to Error Codes section at https://www.cox.com/residential/support/email-error-codes.html for more information. AUP#CXSNDR And, the 550 error code on the COx website says: "550 - [<mailfrom address> sender rejected] -Cox requires that all sender domains resolve to a valid MX or A-record within DNS. -Ensure that your domain has a valid MX or A-record within DNS. Anyone have any ideas?
frustrated
5 years ago Place Internet
2KViews
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4Comments
Cox stupid support
Hi, 6 weeks ago I called Cox because I kept having trouble getting on the Internet. They said they would have to replace my modem. I told them my current modem had a battery in it so my phone work when there is a power outage and to send me one with a battery pack. So they sent me another brand and model of modem WITHOUT a battery pack!! I had to call 26 cox times over a period of 5 weeks before getting a battery!!!! In the meantime my internet services sucked. So I finally replace the old cable modem with the new one and then nothing works: phones, internet,... So I spend a day getting things to work only to find I can no longer access my home security cameras... So again I call Cox. This time I get a completely different story: first the tech tells me the new cable modem is also a router and he tells me my router's configuration needs to be replicated on the Cox cable modem/router (that was stupid and did not work obviously). Then the tech tells me he is the highest specialized support department for these devices BUT that he does not know anything other than rebooting those devices. HE has no knowledge or understanding of the device they sent me????? Then he throws fuel on the fire: he tells me I should never have received that model of cable modem/router! That Cox should have send me the same model of cable modem not a different kind. He says he can't get the device they sent properly working and they will send me another replacement for the cable modem/router and it would be the same as the old modem I had. Now I leave on vacation is a couple of days and there is no way for them to replace that cable modem before I go and as it stands I can not access my security console or my security cameras because of the cable modem/router. So after 6 weeks and nearly 30 phone calls and over 20 hours of my own wasted time I am not further ahead because of Cox. I was after them for 6 weeks and still all I got was grief from the Cox staff. They were ALL unprofessional, inexperienced, clueless, impolite, and of no help what so ever!!! three of them even sent reboot signals to my cable modem without asking or telling me, cutting my phone lines and internet access. They treat you like dirt *** and they will tell you to go pound sand all day long. I despise them all!!!! I also calculated that I paid Cox over $45,000.00 dollars over the years only to always get the same *** treatment every time I need support. I could also talk about their pricing practices and they "bundles" which they keep moving around to increase your monthly fees. Cox is NOT your friend in the digital age!
JRD
9 years ago Place Archives
1.6KViews
0likes
1Comment
Giga Blast is not really giga blast - Complaint
I do have Giga blast service for the last 2 years. Lately 2-3 months back we are seeing Giga blast service is not really sending the speed it is supposed to . This is happening a lot during evening and night. I have complained to COX tech service and I am not getting any help to resolve. The speed we are getting in wired connection is in 200 MBPS or sometime in 80MBPS. This is misleading. With the same context the network light on the modem is always blinking orange, it never stays full Orange. I started to suspect that COX is throttling the speed in the evening. If this continues and no one takes any action in next few days, I want refund for the last 3 months of service and I will disconnect immediately.
indyguy
7 years ago Place Internet
1.4KViews
0likes
1Comment