NOMOROBO STOPS UNWANTED ILLEGAL ROBO CALLS - WHY DOES COX NOT OFFER THIS FEATURE?
Cox Communications does not listen to its customers I have been one over for over 25 years and they will not listen to me or anyone on this issue. I suspect once they see this thread they will immediately lock it so that the thousands of customers who have a problem with robo calls (for which cox offers ancient non working solutions) cannot comment. Cox claims they cannot offer "Simultaneous Ring" which they can but simply refuse to do, if they tell you anything to the contrary its complete fiction. Every other voip company has it and all of them also offer nomorobo so that the calls we get from India etc. are blocked. Cox will say "sign up for the national do not call list". That will not work for you because the calls are from outside the USA. Cox knows this but does not care they just spew garbage at us. Cox will also say they have selective call blocking (they charge for this feature) and you can block up to 30 numbers or some nonsense. That also will not work even if you could block unlimited numbers you would get the same amount of robo calls always from a different number so here we can establish that cox is not consumer focused they are revinue focused they want to sell us a feature that does not even work. COX Corporate customer service was not helpful either they spew the same garbage at us. Now COX, do what you do best and lock this thread. Hide your heads in the sand like ostriches. Hide under your desks and pretend this is all going to just go away...28KViews0likes17Comments
PLEASE upgrade your phone number blocking feature!
When our phone service was recently upgraded with new equipment (a modem specifically for the phone) we were promised that there would be a new, easier method to block incoming calls by phone number (sales calls, etc.). Well this is apparently not the case (big surprise)! We are being harassed day and night by call after call; sales calls, scams, and so on. I know I'm not the only Cox customer experiencing this and I know that we have been after Cox for years to give us something better than their outdated "Selective Call Rejection" which is limited to 30 numbers and requires manual input of every number we want to block. I need to maintain an Excel spreadsheet just to keep track of the numbers I've blocked! Please don't tell me about the "Do Not Call" registry. It's a joke as most businesses ignore it. If Cox spent as much money on upgrading their phone services as they do on commercials trying to convince us that they are our "Friend in the digital age" then this wouldn't be an issue and they would have more happy customers. So how about it, Cox?14KViews0likes16Comments
robocalls
I received an email from Consumer Reports regarding software that blocks Robocalls. With the 2016 election coming I would be very interested in this as in 2014 we were inundated by political robocalls. Even with "Do not Call" we are still inundated by junk calls. Does Cox have this or are you planning to install this in the future?9.4KViews0likes14Comments
Caller ID City, ST-no one there. Multiple calls a day
We receive 5-15 calls a day where the caller ID is a city and state only, and sometimes just The Hartford (up to three times a day). No one is ever there or leaves a message. I have tried to answer to find out who they are, but no answer, just empty air. I ignore them, but it is a time waster and interrupter and leaves us scrambling when it is a wanted caller. Most calls are daytime/evening. They come from all over the country, NV, CA, FL, SD and most common is CT where we are located. Is this a condition of internet phone, spamming, robo calls? Is there anyway to combat it or report it?8.2KViews0likes2Comments
Cox feature *77 is easily defeated and virtually useless due hard core scammers (who are smarter than Cox techs)
Cox is well aware any number that comes in from "out of area" cannot be blocked by using their *77 feature but they do nothing about it. Ask them for that feature and they give you a line about how they can't do anything about it. **! They also say it is not possible to have more than 31 blocked numbers on your *60 list. Both assertions cannot be true, it is a matter of technology and if Cox is that far behind the curve, why do they charge for useless features? I've called Cox Tech Support numerous times in complaints about unwanted calls getting through in spite of my diligent use of *77 and *60. I was told to use *57 and that would go to the police as a phone trace. Just tried it, absolutely not true and does not work. All I got was: "The call cannot be traced as it is out of our service area." WHAM, Cox fails its customers AGAIN. Question: Can Cox hire some of the smart scam artists to set up an effective phone service for them? Their head techs sure don't know what they are doing.5.9KViews0likes1Comment
