What happened to free broadcast channels
I only have Cox internet, no TV packages. Yet for years I have been able to get the free OTA channels without an antenna by using the Cox coax connection to my HDTV. About 3 days ago, almost all those channels became unavailable. So I told my TV to rescan for channels. Still gone. Anyone else have this issue?3.6KViews0likes2CommentsNBA TV Audio Sync - Lack of Accountability
Miles:the audio is ahead of the video Elia G.:Has it been only for the show that is currently on air? Miles:the channel has been like this all day Elia G.:Only that channel? Miles:yes Elia G.:Thank you. I will try resetting the cable boxes from our side. Miles:will this affect my recording? Elia G.:Are you recording from another channel at the moment? Or you mean a future one? Miles:I am recording the show i am watching on NBATV right now Elia G.:Then the recording will stop, yes. Elia G.:Since it will be rebooting. Miles:can you tell me why the issue is happening? Elia G.:It seems to be a problem with the broadcaster and not the cable boxes. But there are no reports on a single issue so I have reported it. I would need to try the reboot to check if that helps, though. Will this be okay? Maybe in the cable box that is not recording? Miles:forget it. Miles:its a live game Elia G.:Okay. You can also try it once you have finished recording. From your side or by contacting us. Elia G.:Remember we are available 24/7. Elia G.:Please accept my sincerest apology for the inconvenience you have encountered during this time. Elia G.:Is there anything else I can help you with at the moment? Miles:I don't know. Please let a superior know that this is poor service especially considering the expense. Elia G.:I have reported the issue for further investigation but since it is happening in a single channel in both cable boxes it is most likely this is from the broadcasting source and not because of the devices. Miles:ugh this is unbearable. go ahead and reboot boxes please. Elia G.:Okay. Elia G.:Please allow me a moment. Elia G.:Thank you for waiting. Elia G.:It is done. Please let me know if the cable box turned off properly. Miles:it did Miles:now it says cn49 Miles:cnf9* Elia G.:Okay, give them a minute. Elia G.:That means they are configuring. Miles:the box is on. the problem is still there Elia G.:Then it is a channel issue. We would need to wait for a response or we can send a technician to your home to check if you wish. Miles:so you're telling me that cox carries NBATV but the channel doesn't work. Why would cox allow this to happen? Elia G.:You mentioned it started just today, did it not? Or is it a recurrent issue with this channel? Miles:I'm not sure. I only purchased the channel because I want to watch a specific team when NBA TV broadcasts their games. I don't watch it often enough to know if it is a recurrent issue. That's besides the point. You did not answer the question. Why would Cox allow this to happen? Elia G.:As mentioned, we cannot know from here why the issue started. It has been reported so that we can further look into it. There have been no reported issues with the channel. Elia G.:I sincerely apologize for this inconvenience. Elia G.:Is there anything else I can help you with at the moment? Miles:Has this issue ever occurred before with other Cox customers? Elia G.:Nothing has been reported recently for that channel. Miles:Okay but is this first time that audio has been ahead of video on any of the channels Cox carries? Elia G.:That has happened before. Elia G.:It is not that common, though. Miles:In those instances, what was the origin of the issue? Elia G.:The signal from the broadcaster as mentioned. Elia G.:We are looking into the issue but right now there is no way of tell you with certainty what is causing it, sorry. Miles:Certainly appreciate the apology, unfortunately that means nothing to me when I'm paying for a service that isn't what I agreed to. Miles:How does Cox intend to make up for this? Elia G.:Thank you for waiting. I'll be with you in just a moment. Elia G.:Thank you for waiting. Elia G.:We can provide a credit for you as way of compensation for the issue, but we would need to know the cause first. In this case, we can set up a technical visit to check your equipment and such if you would not like to wait and see if it starts working later. Miles:I've had my equipment checked on two separate occasions. Once at the initial set up of your service, the second concerned the smaller receiver in my bedroom. Both boxes have been approved for use by two separate technicians. The second visit was actually charged to my account. A charge that I ewas assured would not be assessed when I made the second appointment. This would be the third technical visit to my residence by your company. My equipment is not the issue. Miles:Your service is the issue. Again, what kind of credit can Cox offer to make up for this enormous inconvenience? Elia G.:Then please contact us in 24 hours when our team would have a response after looking into the issue with the broadcast signal. Please note we cannot apply any credit until we know the source of the issue. Elia G.:Please accept my sincerest apology for the inconvenience you have encountered during this time. c Elia G.:lo2 Elia G.:Is there anything else I can help you with at the moment? Miles:24 hours? Elia G.:Yes, I have escalated the issue and they will have a response in 24 hours. Miles:A response that will only be heard by me if I contact Cox? That's not a response Miles:Why doesn't Cox call me when they have an adequate explanation for disturbance in service? Elia G.:We cannot make calls from here but I will request that you are contacted. Please provide me with a phone number for the technician to contact you. Miles:As given earlier in the conversation and easily available if you're looking at my account. It is ###-###-####. Elia G.:Thank you. Elia G.:Before disconnecting, is there anything else I can help you with? Miles:Elia, may I speak to your supervisor? Elia G.:Sure. Please allow me a moment. Please wait while your session is transferred to 'Supervisor Charlie'. You are now chatting with 'Supervisor Charlie'. Supervisor Charlie:Good evening. My name is Charlie. How can I assist you? Miles:Hello Charlie. Are you aware of my issue with your cable service? Supervisor Charlie:Yes and this issue is already reported to our technicians. Miles:I'm glad to hear your technicians are addressing the issue. This unfortunately does not alleviate my issue. What is Cox going to do make up for the poor service? Supervisor Charlie:But this is not an issue with our service is with the Channel Broadcaster. Supervisor Charlie:Because this is the only channel with the issue. Miles:That's all well and good but Cox is the provider of said channel. Thus, it is Cox's responsibility to ensure the channel is working properly. I'm not paying NBATV. I'm paying Cox for my cable. Supervisor Charlie:I understand but that is why we report this issue to our technicians in order to try to solve this issue with the broadcaster. Miles:Again, I appreciate that your technicians are trying to resolve an issue. However Cox is responsible to it's customers to deliver what it is contracted to deliver. In my contract with Cox it states that I will be able to watch NBA TV. Supervisor Charlie:I really do apologize for this inconvenience, I will pass your feedback and concern to our technicians. Miles:I appreciate the apology but it does not satisfy me as a customer of your product. I'm not mollified by an apology from a CSR for the breach in contract from your company. Miles:I paid for something. You are taking my money without giving me what I paid for. Miles:How is this complicated? Supervisor Charlie:I understand, but this is not an issue with the full service is only one channel and we cannot credit an account for 1 channel. Miles:Why not? Supervisor Charlie:Because it is not an issue with the complete package. Miles:I understand the concept of one versus the whole. However it is irrelevant. I paid for a service, you are not providing that service. Supervisor Charlie:But the service is working. One channel of one package is the issue. Miles:So if I were to take one cent from every payment I make to Cox, Cox would be okay with this? Supervisor Charlie:I understand but unfortunately I cannot provide a credit just for one channel. Miles:Explain what it is you understand? Supervisor Charlie:I understand what you are saying that Cox would not be okay if you do not pay your full bill. Supervisor Charlie:But this is different since this is an issue with the broadcaster not with our service. Miles:Then why should I be okay with Cox not providing its full service? Supervisor Charlie:Since the rest of the channels are working properly. Supervisor Charlie:That is why we are trying to resolve this issue as soon as possible. Miles:By that logic Cox should be okay with not receiving full payment because my employer is not paying me enough... Supervisor Charlie:You are correct. Miles:So then why is that not the case, Charlie? Supervisor Charlie:I will note your account in order to see if we can provide a credit for this inconvenience after the issue is resolved. Supervisor Charlie:This is what I can do at this moment. Miles:Charlie, please connect me with someone that can do more than this. Supervisor Charlie:At this moment I am the supervisor in charge. Supervisor Charlie:You can contact our billing department tomorrow morning to request this credit for your account. Miles:Charlie, at this moment I think it would be best if the billing department contact me, personally. It should not be incumbant on me to resolve an issue your company is at fault for. Supervisor Charlie:Okay, I will send a form to our billing department to contact you. Miles:Thank you, Charlie. Supervisor Charlie:You are welcome. Miles:I don't envy you. Please send my regards to Elia you both performed admirably. Supervisor Charlie:Thank you very much. Supervisor Charlie:Have a great night. Miles:And to you. Don't forget to steal as much stationary as you can when you leave this *** can of a job. Best of luck. Supervisor Charlie:Thank you. Supervisor Charlie:Thank you for choosing Cox Communications.3.3KViews0likes6Comments
3.1KViews0likes3CommentsWhat channels are in Stereo?
What channels are in Stereo? Wichita, KS. Advanced TV (321 Channels). I know that it depends on what is PROVIDED to Cox. What I mean is IF it is provided, what channels will Cox put out as Stereo. Or, what equipment (Cox cable channels) can only provide mono.2.4KViews0likes3CommentsTV Guide and TV shows
I just want to know why the person in charge of writing the TV guide and putting what movies and shows and sports on at what time , can not do his job correctly ?????? I will explain I recorded game 2 of the NBA finals that was in the guide at midnight so this is the second showing , I got home from work before the recording started and sports news was on , 1st thing play that show after the game is done because I want to watch the game without knowing who won and what happened they show the highlights and who won that's ** what's worse the TV guide said the game started at 12 , it did not start till 1 am , I also record movies days ahead and when I go to watch them later it is a totally different movie than it said , and last but not least quit playing 20 year old movies over and over your old motto was you will have Friday , Saturday , and Sunday to watch this movie *** no it plays all month the month after and then 2 more straight months 400 times total and this is what I am pay $209 a month for , BS So here is a simple solution to fix these simple problems that not only I have with my 15years + years of being a cox customer but others too. (1) Fire or put the TV guide programmer in a different position , (2) put newer movies and shows on , and don't play them like HBO does over and over all month that is what DVR's are for . (3) Quit forcing upselling stuff like you mini boxes and *** like that all digital my **** my mini box pauses the program just like the day all digital TV started when the AZ cardinals played the Steelers in the super bowl what a messed up game always freezing the screen . (4) ALL the new little stuff like mini boxes should be free not for 1 year for for ever for long time customers . OH YES GET RID OF THE FREAKING COMMERCIALS OR CUT THEM IN 1/22KViews0likes3Comments
1.8KViews0likes1CommentBroadcast Surcharge
In San Diego County notice of a 33% in the "Broadcast Surcharge" just showed up on my bill. I believe customer's should be able to see which local broadcaster have retransmission agreements with COX and what, if anything, COX is being charged by those broadcasters and what, if any, increase there has been in those agreements.1KViews2likes0Comments- 746Views0likes1Comment
