Cox Contour 3.1.2.0 Error Message
Our new Contour system keeps sending "Sorry, there is currently no TV signal detected for this channel..." message for random channels. Please note that our CLIENT box has no problem accessing these "No signal" channels when the message appears on the MAIN DVR box. A reboot sometimes helps, but not always. This Whole Home DVR system was installed a month ago. The full message appears below. Why is this happening? "Sorry, there is currently no TV signal detected for this channel. The channel may be temporarily off air. Please try again later. If the problem continues, please contact Cox Customer Service at (866) 961-1207. Reference 3.1.2.0 when calling. Alternatively, you can press the GUIDE button on your remote control to watch programs on other channels."21KViews0likes5Comments
Buzzing noise while Contour Record 6 (Cisco 9865HDC) DVR is on pause - Continued
In a previous post, it was mentioned that a buzzing sound was heard while pausing the DVR. I have that issue, but in addition, not only does my audio buzz while pausing the DVR, it also buzzes while pausing live TV. Also, I get this same buzz coming through the speakers of my TV. I just purchased a 70" Sony Bravia. In thinking the problem originated from the Cisco box, Cox came out 3 times and swapped out the same box. The last swap was with a new box, not a refurbished box. Problem did not get corrected. I returned my TV, and exchanged it for another, same model and brand. Same problem occurs. This only occurs using the HDMI cable from the Cisco to the TV. I've swapped out different HDMI cables, and also tried different HDMI inputs on my TV. Problem still exists. I also have a home theater system. If I use an optical audio cable from the TV to the AV receiver, the problem still occurs. However, if I connect an optical cable from the Cisco box directly to my AV receiver, the problem goes away. Most of the time, I only use the audio coming from my TV set, and, save the home theater for Bluray or football games. I'm thinking this is a software glitch with the Cisco, and hoping a firmware and/or software upgrade is going to cure this problem. Anybody else having this same issue? Any workaround?16KViews0likes16CommentsTV going blank at random and sometimes re-appearing, sometimes not
I have never joined a forum in my life, but am totally frustrated by Cox for the last year+. I have a "new" cable box (which in Cox's world, Ibelieve means it is under 5 yrs old), the Explorer8642 HDC. This is the 3rd box tried in a series of replacement boxes. 13 yr customer that didn't have many problems at all for like 9 or 10 years. Then suddenly our black Motorola box (10 yr old box/technology?) started to intermittently stop sending a signal to the TV. We'd be watching a show and it would go blank. Sometimes after sitting there, it would pop back up after a minute or two or three. Sometimes I would have to pull out plug and let it do it's boot-up thing. Got a replacement, same type box and after a short period of time, low and behold, same behavior. Was told they "know about some issues like that". Weird thing about it is, that if we were recording something and watching at same time when it happens, it seems to record the show right through these dark periods. Leads me to believe that it's definitely not a problem of the signal not coming down the cable into my home, but rather it's just not sending signal to TV during this time. To placate me Cox told me to get the "new" all home box and just use itfor the one TV. They would graciously waive the $60 install fee (which wound up on my bill in $20 increments until I noticed). They brought the new box out, but it wasn't the petit little high tech box in the showroom, it was a huge clunker that was obviously somewhat old(but hey they weren't charging me for this tech upgrade, so I didn't complain). Seemed to work ok for about 2 months, but then here we go again. My last hour long tech phone call got a great guy who seemed to really invest himself into fixing my problem and he had me ultimately go in and set the power off to "manual" which made a massive improvement....for about 3 weeks. Again this was a "known issue" with this box. I thought it might be heat related, so I pulled everything away from the box, but to no avail. Well, now here I am on a Friday night wanting to relax and unwind, but no real cable service. This makes me really begrudge the fact that my bundled Cox bill crept from $120 mo to about $200 since Nov 2011 (a 66% increase). I don't know where that additional $$ is going, but I do know it wasn't a capital expense for new, high tech cable boxes. Is anyone else having these intermittent signal interuptions? Is there hope out there for me of a lasting solution?15KViews0likes11CommentsHow would I connect a separate phone to my Cable modem?
We have the premium phone service and our main phone system (if you will) is a typical cordless with several handsets. We have a wall mount phone like the one in the attached photo that we'd like to add. I recall our install technician stating that a second phone/system could not be used but he didn't elaborate. Looking at the back of the modem though, there is a port to connect a second line so I don't understand why I can't add that wall mounted phone. If you believe it's possible, what steps/devices do we need to add it? Here is an illustration of the back of the modem: Here's the wall mount phone we need to add: https://s-media-cache-ak0.pinimg.com/236x/9e/11/aa/9e11aa9e79bb07ca9b964fd09f102a34.jpg10KViews0likes3Comments
Energy consumption of Cox Contour boxes
When the power is off, my existing Motorola box consume around 15 watts (it's been a while so I'm not sure of the exact wattage I measured some time ago). What are the wattages of the Contour boxes (I believe they are Cisco?) for both OFF and ON modes (which are probably similar). I'm trying to decide if I should go with Contour. Thank you Bruce Irvine, California7.5KViews0likes4Comments
CableCard Missing Channe
About a month ago I installed an InfiniTV 4 PCIx card, got a multistream card, and the Cisco 1520A tuning adapter. Card was activated I got it working with WMC in my HTPC. I can even watch tv from my Xbox. But with the advanced tv subscription I still don't get certain channels like TruTV, and some of them I only get the SD channel but not its equivalent in HD, like Spike. When I tune to one of the channels it get the message that there is no signal. Any ideas why only certain channels would have issues? Thanks.7KViews0likes15Comments
How would I connect a separate phone to my Cable modem?
We have the premium phone service and our main phone system (if you will) is a typical cordless with several handsets. We have a wall mount phone like the one in the attached photo that we'd like to add. I recall our install technician stating that a second phone/system could not be used but he didn't elaborate. Looking at the back of the modem though, there is a port to connect a second line so I don't understand why I can't add that wall mounted phone. If you believe it's possible, what steps/devices do we need to add it? Here is an illustration of the back of the modem: Here's the wall mount phone we need to add: https://s-media-cache-ak0.pinimg.com/236x/9e/11/aa/9e11aa9e79bb07ca9b964fd09f102a34.jpg
