Cisco Explorer B642HDC hung on CNF9 for (ummmm....) weeks
It will go through the reboot process on its own once or twice a day but it always hangs here. About a year ago, when I was having problems with this line (pretty sure they gave me a new box and did an unbelievable jury-rig with splitter-amps-filters to get me a signal at this one location/box) the tech who came out finally said to the person from Cox support that he was talking to on the phone that there was actually no channel lineup mapped (in the system) to my box. So while the machine was trying to download the channel guide, it wasn't finding anything to download. Could that have happened again? I have followed the directions in responses to other emails re: straight connection on power and cable (no good, no change) so I'm hoping for something else. Even a reset of the box from the local service center might help..... Further context, just in case this helps -- for the second year in a row, I am not getting ESPN game plan on any of my TVs. So clearly something is squirrelly with my signal or electricity or both somewhere. In the line. Anyway, any thoughts or help appreciated.19KViews0likes4CommentsWe got an error message on the TV last night
Your HDTV does not support HDCP Please use the YPrPb component connection to watch television. we got this message then a gray screen we were finally able to make it go away -- turned the TV and cable box on and off -- what is this?19KViews0likes2Comments"Subscription Required..." WTF?!
Stop me if you heard this. For over 2 years, I've had a Ceton card paired with a Cablecard using Windows Media Center (win 7). No problems. Then today I can no longer view standard or premium channels because of the dreaded "Subscription Required" error message. Clearly, my bill is up to date. Restarted my HTPC and Tuning Adapter. Same. Restarted again. Same. Diagnostics on the Ceton card says everything is fine, but no channels list is available. What gives? Anybody else having the same problem?Solved14KViews0likes4Commentscable box not turning on
I just rearranged my living room. After plugging all my cables back in on my TV, Cable box, and Cable modem, the cable box is not turning on. I checked to make sure all the cables and wires are all in the right place. I checked to make sure the outlet I plugged it into is working and it is. My wifi is working no problem but the cable box looks like it's not getting any power. There is no time displaying on the cable box. Any suggestions?3.8KViews0likes2CommentsCable Box Explorer 8240HDC EXTREME ISSUES
I've had Cox cable and internet now for a little over a month and am COMPLETELY unhappy with the service I am receiving and paying for. The internet is perfect and fast, but the cable is an entirely different story. Almost every single hour, exactly 60 minutes, the cable is completely unwatchable. The picture will just freeze over and over, or continue to loop the same 10-15 seconds of a show, or just black out all together. I'll get online, order a signal reset and wait for it to boot back up, then 1 hour later it is doing the EXACT same thing. I have called Cox, spoke with technical support, followed all instructions to the T. I even went as far as removing the cable splitter and replacing all cables. I agreed to a 2 year contract with you Cox, but I will NOT continue to pay for such sub par service, no matter what. I have emailed Cox multiple times, called them multiple times, yet still no resolution. This is hands down some of the worst customer service I have ever seen before. If someone is paying $100 a month for services, they better be getting their money's worth! It has gotten to the point where I would much rather watch Netflix or rent a redbox as opposed to watching this ridiculous excuse for television. If anyone else has been having these issues, please respond and tell me if resolution was reached! I am in San Diego, CA if that helps.3.2KViews0likes2CommentsCox Degrades Signals and Prohibits Cable Box Resets
As soon as Cox went from analog to digital the degradation of reception has steadily gotten worse while they continue to up prices by 8 - 12% per year - supposedly "upgrading" their "infrastructure". SYMPTOMS: Black screen, no audio with a displayable info bar. This went from occasional on one channel to this year multiple channels every night for hours at a time. MPEG macro-blocking with audio drop out. Again initially once in a while, now multiple channels for hours at a time EVERY night. Typically it is 5 sec of audio and video, followed by 30 seconds of macro blocking or picture freeze and no audio repeated for hours on end. Tune to a channel, get 20 - 30 seconds of black before they re-route you to a non-HD channel which takes another 10 seconds to display. The instantaneous freeze with no audio that can only be corrected by switching channels. The usual fix - going to your online account to reset your cable box - still appears in the account. For the past several months they would not allow it after reporting the network was working fine. You select to reset and it denies you saying there IS a network outage they will fix in 12 hours. This past week they simply report "There was a problem and we could not reset your cable box. Try again later" but it NEVER works. I believe they have actually disabled this capability of your account and just won't tell consumers they have done it. Charge you for services they deny you access to. I am being charged for HBO Max, something that should come from my HBO subscription through COX but I can't access it unless I pony up an additional $29 a month for a DVR box. My smart TV would support it through network / internet connection, but I would have to pay HBO directly for it because they say,unlike the old HBO Go I must get it through COX if I want to get it as part of my subscription. They regularly take the entire cable sometimes including internet service offline for hours at a time for "upgrades" which make no changes to the crappy signal quality, bogged down internet connections and glitchiness. Yes, this "improved service" is why our cable bill doubled in 5 years. COX - say it out loud - its all in the name!3.2KViews0likes4CommentsUnexplained Interruption the 12th of EVERY Month
Is anyone else having problems with their television service the 12th of every month? When I call about it they say there isn't any service interruption on my account and they aren't doing any system updates. For no reason they can seem to find, my cable shuts off for 30 minutes to an hour the morning of the 12th day of every month. Can anybody think of a reason why this is happening? I always pay my bill at least 1-2 days before the due date so that's not it.2.8KViews0likes2CommentsUseless Technicians
I was having issues with my new cable box not having any picture and called to have it resolved and was not able to do so by phone. I might add that the woman assisting me was kind and very patient so that is not the issue. The issue is with the technician they sent over to our house help resolve the issue. Well he was completely useless and didn't do anything fruitful to resolve the issue. First he blamed my son that the splitter that was issue and insisted on changing it. Well he changed it and there was NO difference. Then he said it was due to faulty cable wires that ran through the house and that we needed to schedule another appointment to have them changed which would cost $30-$75... that seemed to be the only solution for him to have it resolved. Instead of taking his faulty advice to be robbed for an extra $30-$75 we went to our local cox store and had the cable boxes swapped and the problem was completely resolved. No changes in wiring, no changes in splitters, just the cable box. I've been a loyal customer for over 20 years and if this is the way they treat long time subscribers then it's best to look for other services. Hope They have him fired! Might I add that the wiring cables go through out the attic and I believe that due to the fact that he was morbidly obese that he didn't want to prance around up there to check the problem thoroughly. Instead he did the whole 'throw everything on the wall and see what sticks' method. The only thing is he forgot to try a new cable box.2.6KViews0likes1CommentCable box volume issues
1. Does anyone else here have issues with their volume level from the host box ??? MyTV volume was normally between 17-20 and now we have jack it up to 45 to even hear it. This started after an update about two weeks ago. Of course, when we call the tech line their standard reply is we will send a hit to your box....not the correct answer nor does it resolve the issue. 2. Another issue is after the 25 Jul 13 software/firmware updates the last few seconds of any recorded show is cut off. I checked the time with WWV (NIST time hack) and the clock on box is about 5 seconds fast. Any ideas as to how to correct any of the above ??? Thanks....2.5KViews0likes2CommentsNew Cable Services, Through New Cable Lines without Cuts
It's been over 20 year from my last cable services hookup here at the Florence Tower, services has change a little now the customers are given the chance to save money by doing their own self-sufficient converter box hookups, but it took 3 to 4 days for the services to come out an turn on all my Advance TV channels on while, and handed me a extra converter box with two extra remotes with only a HDMI output, that did nothing at all when I hook it up but I brought it back in to knock off the extra rental charges to find out it was not ever recorded on my account, sure sounds strange. I use the Favorite selection to add all the channels that are coming in from the ones that present I need a subscription. I don't know if I'm getting over 200 of my favorite channels, but some of the other residents in the building are sure kept up to date about what I'm watching on both the TV and Internet could use a security check up on the outside.2.5KViews0likes2Comments