cablecard hdhomerun channels

2 Topics

Cox Hampton Roads channels are flagged as DRM
Hi All, I've been a Cox CableCard user for a little while now, and recently (Around the past two months) I have not been able to view my channels as the majority of them are marked as DRM on my HdHomerun. This forum is from two months ago: Wichita KS CableCard now has DRM - TV - TV Forum - Cox Support Forums, and hasn't been updated in a while, and I was wondering if this issue is permeant or if it will be resolved soon. Thanks
debbie_heinen
4 years ago Place TV
2.1KViews
0likes
1Comment
HDHomerun missing channels
I have the HDHomeRun Prime, I've went through 2 cable cards and tried to get them activated several times with little luck. I am only receiving the starter channels(1-27, local HD channels, faith package), I live in the Omaha area. I am about ready to call it quits with trying to get Cox to fix this, but a technician is coming tomorrow for one last shot. The cable card phone technical support is pretty bad...basically they have 3 steps they will go through, then tell you your only other option is to have a technician visit the house. It's been pretty disappointing to say the least. Not expecting to get any more help based on my experience with Cox so far, but figured I'd give the forum a shot before I try another provider. Cablecard is validated...everything says success...tuning resolver says ready. I've tried connecting them both at the point of entry to house to eliminate possible loss inside the house. My best guess is that Cox has something screwed up on their end, because I get every channel in the starter package, but none in the economy package...assuming they are all encrypted the same. I've been unable to speak to anyone at Cox that is anything other than an entry level phone support person. It would be nice if Cox had even a couple really good technicians/problem solvers that worked withe cable card support, that could handle the issues the script readers can't solve. I will wait until a technician visits the house before I complain any further, but it certainly seems like Cox doesn't want customers to use cablecards.
Solved
BrianB5010
10 years ago Place Archives
2.9KViews
0likes
2Comments