Email Inbox Error 127.0.0.1
After three conversations with Cox customer service, I am still getting this same inbox error with no supplied remedy: Error Folder "INBOX" has been closed on mail server 127.0.0.1. Probably your request took too long. Through my research, I've found that it has been an existing issue with other users since at least as far back as July 2017. Why hasn't a fix been identified yet? I use my email for business and I'm losing money daily because of this issue. Who else has experienced this problem and what, if any, was the solution? The recommendation from customer support was ridiculously unacceptable: "Wait a few days and if it's still not working, contact us again."
150 bucks a month(Just NET) 150 calls to CSRs.. Net instability
Arris Router(Surfboard SB6190) + ASUS Router (RT-AC5300), beast equipment<which is the first to get the blame> Let start with the current issue, 150 bucks a month for 300 down and 30 up, or in my case 98 down and 0.07 up. Money well spent, huh? Kicker, this was happening last month, multiple calls, three techs, finally one replaced wires, and presto amazing month of net, and bammm back to square one. I have been a cust for over 10+years, referred so many people to the company, now I am about to switch to ATT 1gb down when they get here, cause this is the worse experience I had had, with no long term solution. Oh by the by, both modem and router are less than a year old, tech that came out tested my equipment (no issues). Which my IT degree can only take me so far, good thing the CSRs on the phone know to say you may need to buy a new modem everytime..Why can't Cox Fix My Internet
Ever since I moved into this house years ago, I have had intermittent connection issues. Multiple service reps have been out here to "diagnose" my connection, but no one can ever seem to pinpoint the cause of my connection. I have recently cut everything but internet (because we know Cox is a monopoly in this service), and I continue to have connection issues. It's only the UPLOAD I have issues with. I pay for: 100 Mbps DOWN, 10 Mbps UP. My last test I received: 86.33 Mbps DOWN, 0.00 UP, with a 44% packet loss (29 ms latency, which is acceptable). It has always beenan issue with my UPSTREAM connection. Multiple modems being used, no change. When performing this test, I always disconnect from the router and connect straight into the modem so we can ensure the router is not causing the issue. I have used Cox's provided routers with the same issue, but currently I am using a retail router. I am so tired of paying so much money to get so little back. I would just like to get a working internet connection Edit: I would like to mention this issue is sporadic. Sometimes it works, sometimes it doesn't. I can run a test with a normal range then come back in 5 minutes and I get the above. 20 minutes later it may work againif I am lucky, but if it does, then I can expect it to go down within another 10-20 minutes. No consistency, which is what makes diagnosing my issue such a problem.
Giga Blast is not really giga blast - Complaint
I do have Giga blast service for the last 2 years. Lately 2-3 months back we are seeing Giga blast service is not really sending the speed it is supposed to . This is happening a lot during evening and night. I have complained to COX tech service and I am not getting any help to resolve. The speed we are getting in wired connection is in 200 MBPS or sometime in 80MBPS. This is misleading. With the same context the network light on the modem is always blinking orange, it never stays full Orange. I started to suspect that COX is throttling the speed in the evening. If this continues and no one takes any action in next few days, I want refund for the last 3 months of service and I will disconnect immediately.