COX Email Problems: automatically deletes anything 1 week or older in inbox
My inbox emails that are 1 week or older are vanishing. Why is this happening and does any one else have this problem? (Yes I know how to put emails into files and they stay there, but I want to leave things in my inbox for more than a week. Yes I know how to scroll down. At times the email will appear blank below new messages, but really they are there, which is annoying, but not my main concern here. I have reached the bottom of the inbox and my week or older emails are just gone. This doesnt happen all of the time, but its happening more frequently and is more than annoying to lose items from my inbox.) Also, on my mac, I can not backspace when sending an email- argh! works on a pc though.17KViews0likes9Comments
keep my e-mail account if I cancel my e-mail account?
Needless to say I've had it with slow service and no service so looking into switching. I have a TON of stuff saved on my account and want to know, if I shut down my cox account for my internet can I still use my cox e-mail, or do I have to pay to keep it?16KViews0likes7CommentsOutlook 365 won't connect IMAP/POP
I spent time with the cox.net support representative and they couldn't solve this issue. I also spent time talking to Microsoft today (to solve an unrelated issue) and they helped me out with this one as well, but to no avail. No matter what I did, Outlook 365 will not connect to cox.net. Procedures tried: recommended cox.net settings for both IMAP and POP email. both don't work Variations on all settings (SPA, ports, etc.),made no difference using a brand-new Outlook profile. No change using other email programs. In my case, I used Thunderbird to access the IMAP server with no problems, sending or receiving email. verified password and connection to cox webmail. Check! I'm honestly not sure at this point how to solve my problem. Am I just stuck with another email program? Lame.7.6KViews0likes3Comments
iPhone 4S: Cox email setup defaults to IMAP, & emails disappear from phone
My husband has an iPhone 4S that was successfully receiving our Cox emails. However, he wasn't able to send emails from the Cox account on his phone. When I tried to add a "test" account to his phone, I was happily surprised that settings were automatically detected and I didn't have to enter any server or port settings. I sent him a test email, he replied, the new account could both receive and send, everything seemed great. I deleted the original account from the phone. The next day, my husband said that emails he'd read on his phone had disappeared. After searching both Cox and Apple support pages and forums yesterday, it seems that at least part of the problem is, when I add an email account, once I enter the Cox info, it says "Verified" and takes me to the next screen that says "IMAP" right across the top. There's no POP option, which we had before. The mail settings with IMAP include options like How long to keep deleted items, but nothing about keeping messages in the Inbox. Maybe the idea with IMAP *is* to get rid of messages you've already read -- I hadn't heard of IMAP until this experience -- but if that's the case, then we want our POP option back, so my husband can refer back to a recent message that he's already read on his phone. Thank you in advance for any info or suggestions!7.4KViews0likes5Comments
Unable to sign in to email/webmail
Hello, I have an email account with Cox which I have not used in several years. I'd like to start using it again, but I can't seem to access my account. I've tried the following: IMAP: All of the correct server addresses are autodetected by my mail client (Thunderbird) but my password is rejected. POP3: Same, server settings look correct but my password is rejected. Webmail (Classic): After sign in, I am directed to https://webmail.west.cox.net/denied/upsell and cannot view my email account. Webmail (Enhanced): I get directed to my Cox Account page as if I'd signed in to www.cox.com directly. If I click on either of the email links (i.e. 'Cox Email' at the top or 'View Cox Email' in the Internet section) it just reloads the page. I see the webmail behavior with both Firefox and Chromium; I installed Chromium specifically to test this in another browser, so that I would not have any plugins or extensions that would interfere with page loading. I'm switching between Classic/Enhanced by clearing cache/cookies and then visiting webmail.cox.net. The old (?) login form seems to let me switch between the two. While working on this I have signed in and out of www.cox.com several times, so I don't think I'm locked out. I am not sure how I would be able to tell. What's the best way to go about getting this fixed? I first noticed this a few weeks ago, so I would hope my account is not still in the middle of a migration or something like that. Thanks!Solved6.9KViews0likes4Comments
Can’t Access E-Mail using Outlook or MacMail (Error Code 3170)
Can’t Access E-Mail using Outlook or Mac Mail (Error Code 3170) Starting on 10/2/19, I’ve started getting the following error message: “Outlook cannot find the server. Verify the server information is entered correctly in the Account Settings, and that your DNS settings in the Network pane of System Preferences are correct.” I made no changes to my Outlook e-mail client; this just started happening out of the blue. Then as a test, I attempted to download my e-mail via Mac Mail. This also failed to connect, just got a spinning wheel that forced me to use a “force-quit” to get out of the Mail app. I updated my Cox password and also tried resetting the modem. It should be noted that I’m able to access my Web Mail via Cox’s main website; no problems there. Because I cannot access my e-mail using two separate e-mail clients, I strongly believe that the problem is with Cox. My system details: Outlook for Mac 2011 (14.7.2) Mac Mini running Sierra 10.12.6 Although I’d made no changes to either e-mail client, I reviewed the Port settings for both servers (993 and 465) to make sure they were correct. The “Use SSL to connect (recommended)” check boxes are checked for both Incoming and Outgoing. For Authentication I have “Use Incoming Server Info” applied (I also tried “User Name and Password” to no effect). I’ve had issues with my Cox e-mail several times in the past, so I’m quite familiar with how to set up my e-mail clients with the correct information. I would greatly appreciate any and all assistance, advice, help! Thanking in advance...Solved6.8KViews0likes18Comments
Emails with attachments rejected
Over the past few months, any email sent from my Cox address with an attachment is 1) sent multiple times, but the attachment is useless on the other end,and 2) I receive multiple emails that the email was rejected by the various recipients. Emails without attachment go through fine. Attachments have primarily been pdfs andjpgs. Any thoughts?6.4KViews0likes8Comments
