is it possible to change the wifi channel on my panoramic wifi to one that is less crowded?
Hello, I'm reaching out to ask how I can change the wifi channel used by my panoramic gateway/router. I have been having a lot of internet stuttering and lag recently. I thought the problem might resolve itself after the scheduled outage for system work on 3/15/2022. it didn't, so i changed my plan to a higher tier thinking there were more neighbors paying more, and i was getting slower speeds to keep bandwidth available. that didn't change anything either. After doing more homework I was led to look at the channel my hardware uses for wifi. This seems like a likely cause for the problem. I am on a channel with 15 other users that show a strong connection. there are 5ghz that are unused and available. i found that i can get to an older java interface through a browser by pointing it to the gateway, but that app says channels are automaticallycontrolled. any advice would be appreciated. regards, chris
Terrible packet loss while playing and streaming all video games using Gigablast
So, every since I got COX service I have had unbearable levels of packet loss. As stated above I am currently using the gigablast service which has 1000mbps down and 35mbps up speeds. The packet loss only gets worse throughout the day and I haven't had a day where my packet loss has been stable at even 1% packet loss. I have called customer support multiple times and they only send their useless technicians that claim that there are no problems in the system. Out of the 100 that have come out some have revealed that there is an issue and that the field team needs to come fix the tap outside the house. You would think this is where everything gets fixed. But no, since this is an intermittent issue they see there is no issue on their side and simply close my ticket without telling me. The logic on the side of these so called technicians is preposterous. I simply have no idea what to do with COX at this point as it has been over a month now since I first reported this issue. I really hope someone here can help me resolve this **. THINGS I HAVE DONE: Replaced modem and router changed all my lan cables factory reset my hard wired pc used cox's panoramic router modem combo PLEASE HELP ME HERE IM GETTING 3%-25% loss in the mornings until around 5 and can go up to 75% in the afternoons.
** internet, may have found problem
We have been having terrible internet service the 8th, and I called to report it on the 9th. Nothing has been done, nobody has even checked outside wiring or the box that serves our small apartment building. Been getting inconsistent speed, half the speed we're paying for when it is working, massive packet loss, lag spikes, trouble streaming movies, can't stream to streaming services like Facebook Live or Twitch due to having no upload speed at all. Have swapped out cables between modem and wall outlet, there are no splitters in the house as we only have internet and single cable from wall to modem. Modem is roughly 3 months old and has never displayed trouble before. It's not the modem. Internet worked fine for everything a week ago with no issues. First issues noticed on 8th with worsening service on 9th prompting tech support call. Have reset the modem more than 100 times to no avail. Disconnecting and reconnecting the modem will not fix the issue. There is never, ever, any valid reason to even reset or restart the modem, period. So please, stop and learn how to do your job. Also, ethernet cables have been swapped out with 3 different ones, still the same problem. We have multiple computers, all display the same problem no matter which is use to speed test or ping plot or trace route. This evening I decided to look at the hole in the ground that you call a connection box. There's no box to it. There is only a hole in the ground, full of dirt, leaves and water all over your antique cable equipment along with a dozen or more splitters and a rat nest of disorganized wiring of which only 2 are marked for the 8 apartments in our building. I have no idea which cable is supposed to be mine. Some of the cables are just laying free and exposed, some not even terminated. Some cables have splitters with multiple cables attached, but the other side connected to nothing and not terminated. There's also a large, roughly inch-round copper grounding rod driven into the hole apparently to serve as a ground for the equipment. BUT THERE IS NOTHING HOOKED TO THE GROUNDING ROD. WHY??? These pictures you are about to see are awful. And it tells you all you need to know about how little Cox cares about us customers. I've seen better wiring jobs with telegraph wiring in the 1880s. There's no excuse for this filth in 2019. I'm guessing this explains why everytime it rains that we have internet problems. Can you imagine how much corrosion is on that connectors and splitters? Everything is exposed to the elements. The building next door I thought might be better since they have an actual above-ground cable box, but it looks like it's been ripped open, door laying down, cables hanging out everywhere, theirs gets rained on too. And between our building and the building next to us, neither cable system is secured to prevent tampering or stealing of service, so for all I know someone has likely tapped into our connection and is stealing our internet service. I demand something be done about this and get this mess cleaned up along with giving us our internet service we're paying $85 a month for. And we better be getting deductions from our bill for our lack of service since it is no fault of our own and I've reported it numerous times over the past few days. I may also have to seek a complaint with the Better Business Bureau is no serious action is taken to resolve our problems. It is not our modem. It's your lack of concern for your customers. https://imgur.com/sDa9iJe https://imgur.com/Wx1lPzP https://imgur.com/F3qSjp4 https://imgur.com/N90GkLu
Can Cox open up new accounts under your name, expect you to pay the bill, then send it to a bill collectior even though you had no knowledge or gave your authorization to open up these (2) new accounts?
I have have Cox services for probably 10 yrs now & until I moved only one block away at the beginning of this year, 2018, I had never an issue with them, nor have they ever had an issue with me. I have always paid my bills & in fact I did not have to pay Cox any kind of deposit when I had my services hooked up in my name. After I moved the second week of January, I finally contacted Cox towards the middle of February because I still had not received my first bill from them since moving. The services I had before moving was just basic television (like 25 channels, No premium channels) & their Preferred Internet (1 step higher than their basic internet). This was my services I had paid for over a year. When I moved, this was the only services I asked to be transferred to my new home address. When I finally did contact Cox because I had not received a bill yet & the online bill paying was showing my balance as $0, I knew by the time they would get around to finally billing me, the bill would be extremely high. So at the middle of February after I contacted Cox, I find out that instead just transferring the same services I had for almost a year & a half, which was basic TV & Preferred internet... Cox decided to give me every single channel available including every Premium channel (every movie channel available), about 400 channels total. When I contacted Cox at the middle of February, again I said just basic TV, No Premium channels & the Preferred internet. I also asked the total amount my bill was. I knew it would be more for the disconnection & hook up fees. But I went from paying first around $65 per month, then after a year my bill jumps up $97 per month. They said it was because I could no longer could get it at their sale price because I've had the service for over a year now. But the after I moved only one block away, wanting the exact same serve, my bill jumps to over $157 per month, a $60.00 increase. So by the time I did contact Cox at the middle of February, my bill was well over $320.00 + some. Repeatedly I asked if I paid this bill all at once I should receive regular month bills & this was for all the hook up fees, the disconnection fees & any old bills unpaid from both the new address & the old address. Repeatedly I was told yes & told that after paying this lump sum my monthly bill would be around $157.00 per month. That was a $60.00 increase for only moving one block. So I went ahead & paid Cox the lump sum of $322.60 to be exact. My total bill from the old & the new address, for part January (January 15th was when it was suppose to be shut off at the old address & hooked back up at the new address) & up until only the 15th of February, so services rendered was only one month exactly. Towards the end of March, Cox was still sending me a bill for the old address for over $200.00. So I got in touch with Cox again to tell them that this bill had been paid. This is when I was informed that Cox had opened up 3 seperate account under my name. That the lump some of $322.60 had only paid only one of those accounts. Even though I only moved one block from my old address to the new address, because of that I now have 3 seperate accounts for the exact same service. When I asked who authorized these 2 extra accounts, Cox tried to tell me I authorized it. I had only authorize services be shut off January 15th & turn on at the new address the same day. So if I only paid on one account, why was my bill $322.60 for one month of service. Disconnection fee & turn on fee = $165.60 + one month of service $157.00 = total of $322.60. Really? To flip a switch off & then on again costs more then the actual bill... $165.60 There would be nobody who has a brain in their body would agree to this. That $165.60 was intended to pay disconnection fee, hook up fee & any remaining bill from the old address (which I know I paid completely off back in December, prior to moving in January) I told Cox to shut down all services (2 accounts) that were not authorized by me. I also shut down my TV service & returned all equipment, in the original boxes that belonged to Cox (that I had personally installed at the new address). I still don't understand how just transfering my services only one block away resulted into at $60.00 increase monthly, 3 seperate accounts with 3 seperate account numbers & now Cox has placed bad credit on my name because they say I didn't pay them over $200.00 on an account, I did not authorize or had any knowledge of existing. So how can I get this off my credit history? When I paid that lump sum of $322.60 thar total amount I was told completed all, the transfer, disconnect fee, connect fee & all the bill s combined. But now Cox is saying I have to pay them twice? Why? I want this off my credit as quick as possible. I also can not afford to pay them twice for one bill. Why should I have to? This was their mistake. The sent this delinquent bill to a collection agency. A bill I was told that was paid in full. A bill that had been opened up with a new account without my knowledge, consent, authorization or signature. A bill the happen to just make up. A bill that was of services for an empty house. If I could get a better internet provider, I would love to shut down all my services I currently have with Cox. And before all of this I had service with Cox a few other times. I paid my mothers bills she had with Cox the last 2 yrs she was alive. I WAS a loyal Cox customer. How can it be legal for them to open up new accounts without you knowing & then send it to bill collectors when it isn't paid? Of course the bill wasn't paid, I had no knowledge it existed until I got a letter from the bill collectors informing about this. I want it off my credit history. I want them to at least admit their mistake & I want this to go away. Is there anyway I can sue Cox because of this?
WiFi not connecting to smart TV or roku boxes
I just picked up a new panoramic WiFi modem, my other one was 2 years old and I was told I needed a new one because it kept disconnecting from my Roku box. But now this new modem isn’t even connecting to the Roku boxes I have or the Vizio smart TV I have. They would all at least find the WiFi when checking for networks but now nothing. It will not find either one of my 2.4GHz or 5GHz on either device. It is working on my two laptops and 3 IPhones in my home. Just very frustrating I cannot watch any of my TV’s or use my streaming services on them. Please help, I texted cox for assistance and they told me it was a Roku issue and asked if I wanted to UPGRADE for more money. I just want them all to work again.
Cox cucks me agian.
I tried to activate my account with the 300mps speeds. Cox told me that my modem doesn't support that. You can verify in their website that this is true (following link): https://www.cox.com/residential/support/arris--surfboard-sb6141.html BUT my modem 100% supports speeds that high and greater. If you go to the actual website of the modem itself you can clearly see that this modem supports over 300mbps (following link): http://www.arris.com/surfboard/products/cable-modems/sb6141/ Because of this Cox forced me to downgrade my package to 100mbps. Please just update your system to show correct information and give me my correct internet package back.