I don't get CNN on contour app or online
This morning I lost access to CNN on both the Contour App and online via a web browser. I tried the Contour App on both an iPhone and iPad with no luck although they both worked fine earlier in the day. The actual CNN App itself works as does the CNN channel on both my TV's so it has nothing to do with a subscription issue. The channel list, both on the App and online, no longer show the CNN channel. I called COX support and they had no idea and was of no help. The problem appears to only be with CNN. Please Help!6.3KViews0likes7Comments
Contour app suddenly not working on iPad!
So tired of issues with Cox! Recently added an update to my iPad and now my contour app doesn’t want to work. I rebooted the tablet. I uninstalled and reinstalled the app. Nothings working! Extremely irritated is not a strong enough for what I am right now.Solved4.9KViews0likes3Comments
Billing dispute
Hi, I am a Cox customer for last 9 years - in my recent statement, I was charged an equipment adjustment fee of $57. When I called in, I was told that this is something about a cable box which I still have. I had called multiple times to communicate that I do not have any cable box with me. Last time, I was on call with customer service and then they transferred to loyalty and finance group and they talked to me for last several minutes and the line got disconnected. No call back and no resolution - this happened on 5/24 at 7:45 PM ET. I would really appreciate a response - thank you4.6KViews0likes1Comment
Complaint for the terrible attitude of a phone tech support rep's (Audrey)
I have had a really bad customer support experience from cox with a support rep (Audrey) in this morning (5.29.2018 @ 9amEDT) while I called the number 1800-234-3993. I am a new customer trying to register the internet service through online 2 days ago, but due to the timeout issue, SSN info need to be filled up again. To avoid the this, i decided to call in this morning. Audrey was the customer rep who gave me a call back this morning. I was trying to explain what I saw in the online options regarding the installation fee. She didn't listen to what I said, and not even let me to finish my sentence. I repeated 3 times, and she interrupted me every single time. She rushed everything and tried to hang up the call as soon as she could. I told her the customer service was so bad, and she said "oh ya? thank you for your time....bye". I felt this extremely disrespectful. This is a terrible experience, and I don't think this is the customer service that should be provided to a future or any existing customers. I wish there was a recording in cox as an evidence to prove how bad the customer service was experienced in this morning. This is totally unacceptable attitude as a customer service. I hope you can take this issue seriously.3.7KViews0likes1Comment
WORSE CHAT SUPPORT EVER
Issues and concerns not addressed. Empathy or concessions was not provided nor was any ownership taken. The worst experience i have is always with cox and chat support. Horrible. I had moved service 4 months ago. Since then i have contacted cox on numerous occasions about the lies and broken promises via chat and service issues. No one in the chat department cares or even attempts to help besides "i can troubleshoot" The tech who installed my service lied about everything possible. I requested my home to be rewired, told with panoramic its not.needed and its the best offered..lies...lies..I have the ultimate package. Which recommended amount of devices 7-9. With this "upgrade" the tech provided 6 of the 7-9 slots are taken by cox devices. That is more than 50%! If the tect was honest and wanted to have a satisfied customer, he would have not suggested this knowing how many devices i have I work from home and every moment i spend rebooting, troubleshooting and contacting cox cost me money and it is now affecting my livelihood and my children.Solved3.5KViews0likes6CommentsThermostat Schedule Copy
In the good ole days when we could control the thermostats on the web vs. just using the mobile app, we could create a schedule for one day and copy that schedule to other days. I can't find a way to do that on the mobile app. Is it possible to do that? If not, why not? Can we get that feature back? (and can we get the web-based control back too, while you're at it?) Thanks!3KViews1like7Comments
Homelife Crash on J7 when live feed is touched. Please help like this guy below. Thanks :)
Homelife Camera life feed causes error on Galaxy J& Polaris10 months ago Recently purchased a Samsung Galaxy J7 android phone (Verizon). Downloaded Cox Homelife app. I can sign in OK and see the camera still feed, but when I tap the scene to get the live feed I get "kicked out" of the application - - and it closes. I can do all other functions with homelife including viewing the camera still pictures that are refreshed every 10 seconds, or so. My android system is 7.1.1., I believe. Can anybody help? Oldest Votes Newest OfflineCarolLM10 months ago Hi there, in order to best assist you I'll need some additional information. Please send us a Facebook PM, Twitter DM, or an email to us at cox.help@cox.com with your name, complete address, account name. -Thanks, Carol Up0Down MoreSolved2.8KViews0likes1CommentBlink camera system
I just upgraded to the panoramic wifi system, prior to this my Blink cameras worked perfectly but now I cant get them to connect. I isolated the 2.4ghz leg and have other items working fine on it including your homelife equipment. Why doesn't the blink system connect?1.7KViews0likes1CommentCox Contour TV Fix for Can't watch channel - Message "Connect to in-home Wifi to watch: Why?"
Disconnect the VPN !!! While using Cox Contour TV from your laptop or desktop computer (maybe from your Smart TV too) The "Watch" button is faded, and does not function after you Left Click on it; the problem is the VPN! You must DISCONNECT the VPN. Below are examples of what you will see after after you click on the blue colored 'Why? below 1) Connect to in-home WiFi to watch.Why? 2) Due to licensing agreements, some content can only be viewed on your home WiFi. Please connect to your home WiFi network 3) Due to licensing agreements, some content can only be viewed on your home WiFi. Browse TV Go Channels VAPP-001011.6KViews0likes0Comments
I don't get CNN on contour app or online
This morning I lost access to CNN on both the Contour App and online via a web browser. I tried the Contour App on both an iPhone and iPad with no luck although they both worked fine earlier in the day. The actual CNN App itself works as does the CNN channel on both my TV's so it has nothing to do with a subscription issue. The channel list, both on the App and online, no longer show the CNN channel. I called COX support and they had no idea and was of no help. The problem appears to only be with CNN. Please Help!
