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trinityone1220's avatar
trinityone1220
New Contributor
5 years ago

Homelife Crash on J7 when live feed is touched. Please help like this guy below. Thanks :)

Homelife Camera life feed causes error on Galaxy J&

10 months ago

Recently purchased a Samsung Galaxy J7 android phone (Verizon).  Downloaded Cox Homelife app.  I can sign in OK and see the camera still feed, but when I tap the scene to get the live feed I get "kicked out" of the application - - and it closes.  I can do all other functions with homelife including viewing the camera still pictures that are refreshed every 10 seconds, or so.  My android system is 7.1.1., I believe.  Can anybody help?

  • Offline 10 months ago
    Hi there, in order to best assist you I'll need some additional information. Please send us a Facebook PM, Twitter DM, or an email to us at cox.help@cox.com with your name, complete address, account name. -Thanks, Carol
customer service
help
Homelife
  • LisaH's avatar
    LisaH
    5 years ago
    Hi Trinityone1220. In order for the HomeLife App to work, your android phone has to have version 10.7 or higher for compatibility purposes. - Lisa, Cox Support Forums Moderator.
  • LisaH's avatar
    LisaH
    Moderator
    5 years ago
    Hi Trinityone1220. In order for the HomeLife App to work, your android phone has to have version 10.7 or higher for compatibility purposes. - Lisa, Cox Support Forums Moderator.