My Data Usage bug
We consistently average around 30 GBs per day, but got notified this morning (21 days into the billing cycle) that we are almost 250 GBs over for the month. After checking My Data Usage, it shows that the average for the first 20 days is consistent, but yesterday (10/03/2020) was 1,090 GBs just for that one day!!! We were outside almost all day, and didn't stream or download any more than a typical day. There is clearly a bug w/ Cox's data usage tracking. See below for images of our daily usage as reported by Cox. Is anyone seeing anything similar? I've already been on chat w/ two level 1 support reps. The first one, "Shireida J.", had no clue what I was talking about, said she would create me a ticket, but after about 20 minutes transferred me to another level 1 support rep (without even telling me). The second one, "Miah D.", verified that a ticket had not been created and had no idea why I was transferred. Current month https://ibb.co/8sQ8Cht Previous month https://ibb.co/ysjvKtX Thank you to anyone who can help.
How does Cox measure data "usage"?
I've been dealing with a spotty connection for the past few weeks, well, few months really, but the past few weeks have been exceptionally bad. I've noticed that during the periods of Cox network failures my data "usage", as shown on their website, is significantly higher than normal. During these periods it also deviates significantly from the throughput logged by my gateway, which is both fairly consistent day-to-day and more representative of the expected network load. My assumption is that this is due to retries initiated by the modem. There have been a huge number of un-correctable errors logged by the modem across a number of channels during these periods, so that seems to support my theory. Does anyone have any insight into this?
