Contour box rebooting and freezing constantly.
My TV was working great for quite some time and then last week around the 18th my box would start freezing, then the satellite boxes started freezing and then showing an error message and then rebooting the whole system whenever it wants. I have had three techs out. 2 times new boxes were put on, one guy even checked my voltage and said that might be the problem. I have tried other outlets and my other things plugged into the same outlet do not do the same thing. (Modem, phone etc). So I have no idea what to do about this. I am about ready to give up and turn in my boxes. The headache and the price is just not worth it. I even tried plugging my box into a different outlet and it still did the same rebooting dance. I have no idea what is wrong and these techs they send out just put in new boxes, poke around a few places and leave without it working at all!!!!!! Anyone else have this issue? Please tell me I am not alone.14KViews1like8Comments
Contour: Flash compatibility issue
I don't use contour often. In fact I may have used it only once a few months ago, but now I'm unable to use it at all. When I go the website it seems to not be able to detect my flash player, and states I need update to the latest version. Per Adobe's site I have Flash Player 26.0.0.137 (the latest version) I'm using Chrome on a Win 10 pc, so flash player is automatically updated and enabled. None the less I verified this in the settings: "Allow flash player" is on, "Ask first" is off, and I even addedhttps://watchtv.cox.com to the "Allow" list. I also tried using Microsoft Edge and got the same exact error. I have no issues using either browser on YouTube, Hulu, Netflix, and various other streaming websites. I don't have any add blockers enabled. Anyone have any suggestions I haven't tried yet?Solved11KViews0likes22Comments
Changing cable box
I recently had cox cable installed, I was ready surprised when I saw thecable boxes they installed. They were the ugliest boxes I have ever seen but I honestly could get past the ugly and very old look of the boxes. The problem is that they reboot all the time, some channels never work and channels I don't have appear on my channel list making it confusing to find out which channels I can look at. I have the Scientific Atlanta CSH824H. I've seen that many people have issues with these boxes, I was just wondering if cox does not have any other more updated box? When I log into my account above the model of my cable box appears another box image which is apparently the Cisco 8742HDC. Can Cox provide that box? Scientific Atlanta - CSH824HSolved9.3KViews0likes13Comments
XRE-03059 ERROR MESSAGE
Get it together, COX. So many complaints about this XRE-03059 error, with no answers, no resolution. Other complaints on this forum have been “locked” by Cox moderator after providing zero help. Technicians have come and gone (they’re great, but there is only so much they can do). This problem is recurring and needs to be resolved at the plant. We will leave Cox (again) if not resolved this week, along with refund or credit for months of interrupted and expensive service. See “Judy G’s” locked complaint for the exact description of the same recurring issue we have been experiencing for a few months. Feeling ripped off by Cox and disappointed at their lack of any resolution.9.2KViews0likes7Comments
On Demand Shows lose sound, picture, freeze
While watching shows, they lose sound, freeze, lose picture. I can only stop and restart to resume. If I wait, it resumes further on as though it kept playing. It happens over and over, sometimes seconds after resuming. Driving me nuts.... Any fix for this? Tried a restart of system... no good.4.7KViews0likes8Comments
Sick of seeing the sorry, we're having some trouble message
Atleast 2 or 3 times a day I receive an error message when I try and select a channel. It's not a specific channel that is having problems it's all over the place with issues. This is unacceptable. We switched to Cox with the promise of a visa card also and I haven't been able to get any answers about how to get that. I have reset the cable box many times and it solves the issue sometimes but not always. I need yall to correct both of these situations now4.4KViews0likes1Comment
Antennas unavailable May 7?
Last week, I spoke to a representative about changing my Cox services. When I asked about cancelling my cable TV, she informed me as of May 7, the signal from my local networks would no longer be available to be received by an over the air antenna. She informed me I would need a cable box after that date if I wanted to watch any kind of television programming. I tried to tell her I thought she was mistaken, but she insisted without cable, I would lose all local channels on May 7. When I asked what the affiliates would do with their huge antennas, she told me the antennas were being used to push the signal underground to the cable boxes. Why are your representatives being trained to tell outright lies in order to scare customers into keeping their service? Accidentally posted in Internet Forum originally.Solved4.3KViews0likes11CommentsSwitched from Dish Network to Cox Digital Cable Issue
I had/have Cox internet and had Dish Network for television and decided to switch everything over to Cox but cannot get a signal to the the Cisco boxes from Cox. First we were informed that a tech never switched the service on at the box outside our home but now that they have done that we still cannot get a signal to the boxes. So I decided to have my husband try and connect one of the boxes to the coax line used for our internet and we get a perfect signal. Has anyone heard of this happening or does anyone anyone have any ideas/suggestions as to what could be causing the issue in the other rooms of our house?? Everything worked fine when Dish was activated. My problem is that we have been dealing with this issue since the end of April and are being charged for cable tv that we have not been able to access. I'm disabled and pretty much confined to bed so letting a tech in to try and figure it out just hasn't been an option as my husband works when a tech could come out. Any insight, suggestions, or ideas to try would be greatly appreciated as I get a different answer/suggestion/potential issue every time I call tech support and obviously none of their ideas have worked. Thanks in advance for your help.3.5KViews0likes2CommentsHow Can I Record by Keyword on Contour?
I see this was a request from 4 YEARS AGO! It is simply lazy by Cox and the vendor of Contour to not have this implemented by now. The first opportunity I can I will leave Cox TV and move to some form of streaming. Prices go up AGAIN and no increased value for the service. So done with it.3.5KViews0likes4Comments
How Can I Record by Keyword on Contour?
I see this was a request from 4 YEARS AGO! It is simply lazy by Cox and the vendor of Contour to not have this implemented by now. The first opportunity I can I will leave Cox TV and move to some form of streaming. Prices go up AGAIN and no increased value for the service. So done with it.
