Download speed throttled
I pay for 250 down/25 up, however my download speed is almost always close to a tenth of that. The only way to get the advertised speed is to reset my router. However this is only a temporary fix, and it quickly drops back down to the lower speed. This has been going on for months and I am sick of it. I have tried contacting support but all they do is reset my router, which again only solves the problem for an hour or so. I have even gone to the Cox store and gotten a new router and the problem has persisted. I know for a fact that I am being throttled because it occurs on every device whether it is connected by ethernet or by Wi-Fi. It happens even when I am nowhere near reaching my data cap for the month as well. Please let me know what I can do to resolves this, it is very infuriating only getting one tenth of the internet speed that I pay for.
This is the 2nd day in a row this has happened. What is going on?
I've refreshed my modem literally 6-8 times in the last two days, and every time I take a new speed test, I get a result that looks like this: I called Tech Support earlier today and was advised there was an outage. However, that outage was cleared at 4:32 pm today. I refreshed my modem twice, and still get approximately 9mbps download speeds. I'm paying for up to 150mbps, and while I realize it might not always be 150, I would expect at least 80-90. But 9???
Downstream crawling / Upstream still fast
Hello - I have been having an issue with my connection for the past 2-3 weeks. I pay for 300mbps down / 30mbps up and have had no issues until now. I am getting between <1mpbs to around 7mbps down at best. Unacceptable. I used to regularly get 300mb down and sometimes even faster at non-peak times. I've done all the troubleshooting COX suggested and now they want me to change out my cable modem as a troubleshooting step and (of course) recommend I rent the modem from them. No thanks. I'd rather pay for my own and not give another $10-$15 per month to Cox. My question is this: how can the problem be the modem if it is still capable of providing the advertised upstream speed? I have made no changes to the topology. Here are my modem's stats (below) if it helps. I don't know how to read them, so maybe someone here with more experience can tell me where the problem lies. Thanks, all! Model: Arris SB6190 Startup Procedure Procedure Status Comment Acquire Downstream Channel Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked 256QAM 33 357.00 MHz -3.20 dBmV 33.06 dB 11 0 2 Locked 256QAM 1 783.00 MHz -15.70 dBmV 27.47 dB 6478795 1843 3 Locked 256QAM 2 789.00 MHz -16.80 dBmV 26.75 dB 41165254 7233145 4 Not Locked ---- 3 795.00 MHz ---- ---- ---- ---- 5 Not Locked ---- 4 801.00 MHz ---- ---- ---- ---- 6 Not Locked ---- 9 831.00 MHz ---- ---- ---- ---- 7 Not Locked ---- 10 837.00 MHz ---- ---- ---- ---- 8 Not Locked ---- 11 843.00 MHz ---- ---- ---- ---- 9 Not Locked ---- 12 849.00 MHz ---- ---- ---- ---- 10 Not Locked ---- 17 879.00 MHz ---- ---- ---- ---- 11 Not Locked ---- 18 885.00 MHz ---- ---- ---- ---- 12 Not Locked ---- 19 891.00 MHz ---- ---- ---- ---- 13 Not Locked ---- 20 897.00 MHz ---- ---- ---- ---- 14 Not Locked ---- 21 903.00 MHz ---- ---- ---- ---- 15 Not Locked ---- 22 909.00 MHz ---- ---- ---- ---- 16 Not Locked ---- 25 927.00 MHz ---- ---- ---- ---- 17 Not Locked ---- 26 933.00 MHz ---- ---- ---- ---- 18 Not Locked ---- 27 939.00 MHz ---- ---- ---- ---- 19 Not Locked ---- 28 945.00 MHz ---- ---- ---- ---- 20 Not Locked ---- 29 951.00 MHz ---- ---- ---- ---- 21 Not Locked ---- 30 957.00 MHz ---- ---- ---- ---- 22 Locked 256QAM 34 363.00 MHz -3.50 dBmV 33.06 dB 0 0 23 Locked 256QAM 35 369.00 MHz -4.00 dBmV 32.58 dB 0 0 24 Locked 256QAM 36 375.00 MHz -4.50 dBmV 31.92 dB 0 0 25 Locked 256QAM 37 381.00 MHz -4.20 dBmV 32.70 dB 0 0 26 Locked 256QAM 38 387.00 MHz -4.10 dBmV 32.90 dB 0 0 27 Locked 256QAM 41 405.00 MHz -2.80 dBmV 34.50 dB 0 0 28 Locked 256QAM 42 411.00 MHz -1.90 dBmV 34.50 dB 0 0 29 Locked 256QAM 43 417.00 MHz -1.70 dBmV 35.40 dB 0 0 30 Locked 256QAM 44 423.00 MHz -1.60 dBmV 35.40 dB 0 0 31 Locked 256QAM 45 429.00 MHz -2.70 dBmV 34.90 dB 0 0 32 Locked 256QAM 46 435.00 MHz -2.60 dBmV 34.80 dB 0 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 3 5120 kSym/s 32.40 MHz 43.75 dBmV 2 Locked ATDMA 4 5120 kSym/s 38.80 MHz 45.25 dBmV 3 Locked ATDMA 2 5120 kSym/s 26.00 MHz 43.75 dBmV 4 Locked ATDMA 1 5120 kSym/s 19.60 MHz 41.75 dBmV Current System Time: Sun Jul 28 00:00:34 2019
