Cox App "Unsupported User" error message. . .STILL (cont. from Dec 2019)
Hi, I posted this back in Dec 2019 and it has never been resolved. REF: https://forums.cox.com/forum_home/apps_forum/f/apps-forum/24438/cox-app-unsupported-user-error-message/95190#95190 Since you locked the discussion, and every cox support person that I gave my info to never rep[lied back.. .And my emails to Corp have gone unanswered, I'm wondering if this will ever get resolved. I mean, you got me hooked on the ease of the app then pulled some sort of freakish error; " Unsupported User. We are sorry, multi statement accounts do not have access to the Cox app at this time." If you're tired of my service, I guess I could go to CenturyLink and give them a shot. Then I won't have an account that spans over 19 years or so years and wouldn't have all that nasty "legacy" junk from having your bad phone service for less than a year in the late 1990s that is supposedly somehow screwing me out of using the App today.. Let me know. If I don't hear back from you, then Bon Voyage.
Alexa and homelife skill? Compatible yet? I got the homelife because of convenience but not being compatible may need to cancel due to not being user friendly
Alexa and homelife skill? Compatible yet? I got the homelife because of convenience but not being compatible may need to cancel due to not being user friendly
Worlds worst Customer Service
Congratulations Cox! You win the 1st place incompetence award for having the worlds worst customer service! Many of your CS agents are utterly useless! They lack knowlege, talk in circles, contradict themselves, and some outright rudely refuse to do their jobs! This is a result of bad training, bad management and bad employees. If you care about your reputation, why would you allow your company to be represented by so much abysmal failure? I know you also have some excellent CS reps, I give kudos to them, they are working extra hard to pick up the slack. Let go of the incompetents and reward the good ones they deserve it!