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Greenwood_AR_Lo's avatar
Greenwood_AR_Lo
New Contributor
5 years ago

Customer Loyalty Dept Won't Answer Phone

I need someone from Customer Loyalty Department to contact me. I've tried for two weeks unsuccessfully. I remain on hold for 15+ minutes and the call eventually drops. I do not hang up - the call drops. Because I paid my May bill at the former "discounted" rate on the due date, I am now getting threatening cut off notices because my payment was $34 short (which I've since learned was because my promotional discount has ended). I have spoken to two different Cox representatives and they have told me I must speak with the Customer Loyalty Department to reinstate the discounts. However, I cannot get anyone to answer and I'm beyond frustrated. Thank you.

customer service
existing customer
  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Greenwood AR Longtime Customer


    Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please email us at cox.help@cox.com with your full name and address. Also, include a link to this thread.

    Jonathan J
    Cox Moderator