Firmware for SB6141
I wanted to understand if I have the correct firmware for my modem. I have the SB6141, and according to the Motorola User guide it says following: Easily add the SB6141 to a deployed family of SB6120s and SB6121s, all three models utilize the same firmware image. This reduces qualification time for an Operator and eliminates configuration But the cox telephone person I spoke in tier 2 level support said they had entered my modem as a "6180". Infact they do not even have a SB6141 in their list of modems, but it is shown on the supported modems list. What firmware needs to be used on SB6141 for Cox Service in Gilbert, Arizona Current firmware (is this correct?) Model Name: SB6141 Vendor Name: Motorola Firmware Name: SB_KOMODO-1.0.6.6-SCM00-NOSH Boot Version: PSPU-Boot(25CLK) 1.0.12. Hardware Version: 7.0 Serial Number: 348781213800757006010001 Firmware Build Time: Apr 17 2012 15:09:37 Right now I get random disconnects. DOes this signal information look okay? This page provides information about the current upstream and downstream signal status of your Cable Modem. Downstream Bonding Channel Value Channel ID 97 98 99 103 104 105 Frequency 825000000 Hz 831000000 Hz 837000000 Hz 861000000 Hz 867000000 Hz 873000000 Hz Signal to Noise Ratio 35 dB 35 dB 35 dB 35 dB 35 dB 35 dB Downstream Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading -6 dBmV -6 dBmV -6 dBmV -7 dBmV -7 dBmV -7 dBmV Upstream Bonding Channel Value Channel ID 3 1 Frequency 36100000 Hz 23300000 Hz Ranging Service ID 6726 0 Symbol Rate 5.120 Msym/sec 2.560 Msym/sec Power Level 53 dBmV 51 dBmV Upstream Modulation [3] QPSK [3] 64QAM [3] QPSK [2] 16QAM [3] 64QAM Ranging Status Success Success Signal Stats (Codewords) Bonding Channel Value Channel ID 97 98 99 103 104 105 Total Unerrored Codewords 548608311 547575329 547567061 547583470 547562882 547564006 Total Correctable Codewords 6 46 44 17 34 20 Total Uncorrectable Codewords 549 507 506 568 664 617 Current Log: ct 02 2012 20:48:50 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:1b:54:c9:03:c6;CM-QOS=1.1;CM-VER=3.0; Oct 02 2012 20:48:50 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:1b:54:c9:03:c6;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:34 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:1b:54:c9:03:c6;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:20 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:1b:54:c9:03:c6;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:14 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Oct 02 2012 20:46:54 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:1b:54:c9:03:c6;CM-QOS=1.1;CM-VER=3.0; Oct 02 2012 19:37:21 4-Error E107.0 SW upgrade Failed after download - Incompatible SW file Oct 02 2012 19:36:54 6-Notice E101.0 SW Download INIT - Via NMS Oct 02 2012 19:33:53 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:1b:54:c9:03:c6;CM-QOS=1.1;CM-VER=3.0; Oct 02 2012 19:33:44 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:1b:54:c9:03:c6;CM-QOS=1.1;CM-VER=3.0; Oct 02 2012 19:33:44 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:1b:54:c9:03:c6;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:52 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:1b:54:c9:03:c6;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:33 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:1b:54:c9:03:c6;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:14 6-Notice N/A Cable Modem Reboot from SNMP ;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Oct 02 2012 19:32:24 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:1b:54:c9:03:c6;CM-QOS=1.1;CM-VER=3.0; Oct 02 2012 19:32:24 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:1b:54:c9:03:c6;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:27 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:1b:54:c9:03:c6;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:14 6-Notice N/A Cable Modem Reboot from SNMP ;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; Oct 02 2012 18:43:57 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:1b:54:c9:03:c6;CM-QOS=1.1;CM-VER=3.0; Oct 02 2012 18:43:57 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:e5:64:5b:b5:7b;CMTS-MAC=00:1b:54:c9:03:c6;CM-QOS=1.1;CM-VER=3.0;21KViews0likes4Comments
Firmware Upgrades for WiFi modems?
I have the DOCSYS 3.0 NetGear N450 CG3000Dv2 from Cox and was wondering how firmware upgrades are done, since it's a Cox modem and not one that I bought. With my previous self-bought modems & routers, I did my own firmware/software upgrades on them to keep on top of the latest security/bug fixes. But with the NetGear N450 from Cox, I'm not sure if I can do upgrades or if they're automagically pushed to the modem by Cox. The support pages on Cox are so idiot-proofed & simple, that there's almost no useful information for tech types who like to know this stuff and be hands-on with their hardware. How are upgrades handled? Does Cox push them automatically or do we have to request them from time to time? Also, NetGear offers their Genie software suite with their consumer modems. Is that recommended with the Cox version of their modems or not? Thank you.12KViews0likes3Comments
Motorola SBG6580 modem lacks upstream Channel Bonding and hangs on video play/page load.
I just bought a SBG6580 to comply with DOCSIS 3.0. Pages don't fully load. Videos won't play. Workflow is worse than DOCSIS 2.0. Here are the Error messages in the Router Log. Mon Nov 25 09:34:21 2013 Notice (6) TLV-11 - unrecognized OID;CM-MAC=b8:16:19:34:fc:6f;CMTS-MAC=00:13:5f:07:21:c7;CM-QOS=1.1;CM-VER=3.0; Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=b8:16:19:34:fc:6f;CMTS-MAC=00:13:5f:07:21:c7;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Mon Nov 25 09:33:28 2013 Critical (3) Resetting the cable modem due to docsDevResetNow Sat Nov 23 03:16:56 2013 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b8:16:19:34:fc:6f;CMTS-MAC=00:13:5f:07:21:c7;CM-QOS=1.1;CM-VER=3.0; Sat Nov 23 03:16:56 2013 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=b8:16:19:34:fc:6f;CMTS-MAC=00:13:5f:07:21:c7;CM-QOS=1.1;CM-VER=3.0; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=b8:16:19:34:fc:6f;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Fri Nov 22 13:21:03 2013 Critical (3) Resetting the cable modem due to docsDevResetNow Upstream Channel Bonding is not working: Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 3 5120 Ksym/sec 36100000 Hz 36.5 dBmV 2 Locked TDMA and ATDMA 1 2560 Ksym/sec 23300000 Hz 36.5 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 29600000 Hz 36.5 dBmV 4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Current firmware version is: SBG6580-3.5.8.4-GA-00-505-NOSH I've twice been promised a firmware upgrade and nothing has happened. On tech rep said he reviewed the version I have and noted there was a later revision that addressed upstream bonding problems. Another said COX does not provide firmware upgrades, in direct contradiction to Motorola, who says they legally can't upgrade firmware -- the ISP has to. The connection was 'flushed' and the account re-provisioned. Power cycled, all the usual suspects. The setup is straighforward. Cable to the router, no DTV splitters or signals, no other equipment attached to the router other than three client hardware via wireless IP. Despite significant speed increases in SpeedTest, the behavior of the system, particularly with pages that have, say, and instructional video, is worse. Pages hang. Load times vary. Videos don't play. Mail takes a long time to poll my servers. FTP is impossible unless I turn the firewall OFF, something I'm not keen to do. A ticket was made out, promises made and nothing has been done. The issue of getting the wireless router to work well with clients was solved by turning off IP Flood Detection in the Firewall section. I expect the Router to be the first line of defense, but it seems to only operate for FTP and other tools I need to do my job when the Firewall is off and there is no means for specifying a port to be opened for a service explicitly.11KViews0likes8Comments
motorola mtr700 tuning adaptor firmware 4 updates outdated
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How can I get the latest firmware update for my Motorola SB6141 cable modem? Here are my current settings: Model Name: SB6141 Vendor Name: Motorola Firmware Name: SB_KOMODO-1.0.6.12-SCM00-NOSH Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3 Hardware Version: 7.0 Firmware Build Time: Mar 12 2013 17:48:19 Thanks for the help!6.5KViews0likes1CommentCisco DPQ3925 firmware update? - Sept 2016
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