High Uncorrectables: Cox Moderator Needed
I've been having issues with my Ultimate recently, and think it may be narrowed down to Channel IDs. When reset my cable modem's configuration, it used different channel ID's for my downstream that allowed my Internet to blaze. However, moments later it switched back to the channel IDs that keep giving me issues. Screenshot below. Is a Cox moderator able to access my account, and change my Downstream Frequency? When my cable modem connects to this frequency and upload channel, the high uncorrectables come back into the millions (check account notes). The Downstream Frequency screenshot is attached below.
