Required Internet Package for Netflix Viewing
I've been with Cox for a few years now and have always had the Preferred Internet Package. I did some research, I found that Netflix only requires 5 Mbps to display HD. Why does Cox warn people that you NEED the Preferred 50Mbps internet package? My internet works just fine now that I switched over to the Starter Internet. Does anybody else have any issues with the 5Mbps internet?9.7KViews0likes4CommentsWhy doesn't Cox support 16x4 DOCSIS 3.0 modems?
It is strange to me that the MSO competition (although not in this market) has significantly faster HSI options than Cox, and currently support the newer 16x4 DOCSIS 3.0 modems. If Cox was serious about this whole "Gigablast" rollout by the end of 2016, then one would assume that this would be something of a priority for them. As a long time customer of Cox, I was disappointed to hear that the Netgear CM500 modem (16x4) was not on the approved list, but the Netgear CM400 (8x4) is. I planned to fork over whatever it cost to retrofit for this gigabit internet option, but after seeing that I would need to spend even more money in a year to probably not get a fraction of the advertised speed was disheartening. I wish we had TWC or Comcast as options here in the valley as I would change providers right now. This may sound like a rant and quite possibly is, but the only difference in hardware between the two modems is the amount of downstream channels they have. This is ultimately irrelevant since the ISP determines your internet speeds. The most frustrating part is that the approved modem which can handle half the speed of the non-approved one; is only $20 less than the better one. Thank you Cox for still finding a way to cost me more money....I hope Google Fiber or CenturyLink rollout before Cox does, because that is where my money will go.5.8KViews0likes3CommentsDropping packets and unreliable internet connection
I have had this issue several times. Just called in again to get it resolved. I have been in IT for over 10 years and this is ridiculous. I work from home primarily and cannot have an unreliable internet connection. At least once a week lately I get issues and see consistently over 25% packet loss. I see this pinging 8.8.8.8 (google open DNS server) or cox.net or any website. Sometimes simply disconnecting power and reseating the cable modem will resolve, others I have to call in or have a tech come out. I have had more issues since moving to my current address and they continue to go unresolved. Yet I pay my bill and have never even been offered a credit or any form of compensation for continuing issues with my services. I've been with Cox over 8 years. I've even previously had support tell me my router was the issue - ludicrous considering I have had a field tech come out and connect his equipment and also see the same loss testing the lines. But to appease support I bought a new $150 router. What does it take to get Cox to resolve this issue once and for all? I'm at the point of cutting services way down (dropping my bundle) and adding AT&T as a secondary connection to my router so I can have consistent internet and simply streaming all of my TV. Is this what I need to do? Or is Cox going to be able to finally resolve my issues permanently and do something for customer retention? Current signals from cable router after finally getting back online Downstream Channels Power Level: Signal to Noise Ratio: Channel 1: 15.5dBmV 39.5dB Channel 2: 15.4dBmV 39.9dB Channel 3: 15.4dBmV 39.3dB Channel 4: 15.0dBmV 39.6dB Channel 5: 13.9dBmV 39.5dB Channel 6: 13.8dBmV 39.5dB Channel 7: 13.6dBmV 39.1dB Channel 8: 13.4dBmV 39.4dB Upstream Channels Power Level: Channel 1: 46.5dBmV Channel 2: 45.7dBmV Channel 3: 46.2dBmV Channel 4: 45.2dBmV4.9KViews0likes5CommentsNot receiving intended internet speeds.
We have the Preferred package for internet, with download speeds advertised up to 50 Mbps. I only found out about that number a few weeks ago, and was surprised because in numerous speed tests over the past couple years, I have seen our download speeds vary wildly, but never seen it surpass 31 Mbps. On a bad day, it's around 12, any lower and I know the modem simply needs to be rebooted. On a good day, it's a little under 30, and any result of 30 or 31 is a total outlier. Today was literally my first time seeing it reach 31, actually. On average the speed stays usually between the high teens or low tenties. About a week ago a Cox technician was here to repair the cable that runs from our house to the street, because it was hanging too low and got caught on a passing truck and nearly torn down entirely. Since finding out about our Internet package's intended speed limit, this was the first time we really had the chance to ask someone about why our connection was so slow. He concluded that our modem was the culprit, being a DOCSIS 2.0, and told us to upgrade to a DOCSIS 3.0. So after purchasing a Motorola Surfboard 6141 I was excited to see my download speeds increase dramatically, only I didn't. The tests are still the same. At times it registers low teens, at others high twenties, but usually it lies in the middle.So my question is: why is my internet roughly half as fast as it should be? For some further information on hardware used and testing circumstances: My modem, as stated above, is a Motorola Surfboard 6141. My router is an Asus RT-AC68U.I use Ookla's Speedtest.net website and android app to test from multiple devices, using multiple server locations. Speed results are the same between wired and wireless connections to the router. Wireless throughput measured at 72 Mbps on 2.4GHz, and at 234 Mbps on 5GHz .Solved4.7KViews0likes9CommentsIntermittent Upload Issues
So, for the better part of this summer, I have been fighting upstream speed issues. My upload will drop from its average of 20Mb or so, down to 1Mb or less (at one point, 58Kb). There's no specific time or day this occurs, but usually weekends and evenings therein. Download is sometimes effected, but will drop from 150 to *only* 50 or so. Even during peak hours in the evenings when everyone is watching TV, surfing the web and gaming, my speeds stay fairly steady. What's been done on my end: New modem from Cox (Cisco DPC 3010) New Router (ASUS AC1900) Tested connection during issues both directly connected to modem and from devices on network (same results) Checked modem GUI during problem, upstream and downstream channel power levels and signal are the same as normal The techs have been out several times, and every time my connection was running beautifully. It's getting very frustrating, because it's interrupting live streams to Twitch and video uploads to YouTube. I've tried hitting different servers for upload, running trace routes and checking for packet loss, but have gotten no conclusive results. Anyone have any suggestions?4.3KViews0likes13Commentsslow speed
so I have the premier service that advertises up to 100Mbps. I get around 30 at best. We b pages are laggy on computer and ipad takes several seconds to load. Have reset everything, replaced house cables and modem cables.. Does cox cap speeds? I don't feel like I have been getting what I paid for. I have called support several times and I feel I am getting a new hire just reading from scripts.3.2KViews0likes5CommentsPaying for 300 Meg... Not getting close to that. Five technicians in one month
Cox customer here in Virginia Beach for 35+ years inthe same house and I am now considering jumping ship to Verizon. Recommend you get a bag of popcorn before you read the below: It is a heck of a story: I recently upgraded from Premier service to Ultimate (300 Megs) about 2 months ago. My modem has/is a telephone modem as well. I installed the gigablast modem with no issues. My house wiring was udated about 4 years ago. Under previous Cisco modem, I constantly got 180 Megs download and was relatively happy with it. I upgraded to gigablast modem but speeds never increased about 200 megs download -- even though the promise was for 300+ Megs. I called tech support and they said my signals were weak across all 32 DOCSIS channels. They sent out a technician. The first technician (a subcontractor to Cox) came out to house and told me I needed to go to Best Buy and purchase a second modem for internet and use gigablast for telephone. I knew that was a crock since the help desk told me my signals were extremely weak across the 32 channels. This technician actually handed me a splitter with cables to "help" me install the recommended second modem. Sigh. He never tested any lines for signal loss and claimed that since his box could "see service" that everything was great. I called Tech support again... they said they were "stunned" at Technician #1's lack of technical acumen and would kick it up to the next level of support. We scheduled another visit of technicians they promised would be Cox folks and NOT a subcontractor. I took ANOTHER day of work off so the second team of technicians came out and told me the line from the street was causing weak signals, therefore they put in a work order to bury a new cable to the house distribution panel. They checked the pole and said the signal was great there, but not at the house so I thought we were going to find success. (This team was also a subcontractor team.) Sigh. After marking of the yard, the subcontractor That finally happened last week and -- believe it or not -- my speeds actually WENT DOWN with newly installed line from 200 Meg to about 180 Megs download. Sigh. I called back to Cox and explained how this escapade was panning out. They said they could clearly see "unacceptable signals levels within the modem and would have to send out another technician. Sigh. Indeed, I asked what differentiated this next guy from the previous guys and the phone guy said he would escalate it and get the "pros from Dover out." Sigh. A Third technician visit in less than 3 weeks happened yesterday and -- after three hours of wasting time -- installed an amplifier which only made speed go down even more. I asked... "doesn't an amp in this case just magnifiy errors if you dont find out where the signal is being lost?" (Silence). Of course , this technician didn't bring his device that helps him map where the cables are running within the home so he did it "the old fashioned way" which made me just roll my eyes at incompetence. Sigh When this third appointment in one month was over with, I gotspeeds that were even SLOWER than before my "Upgrade" to 300 Meg. Sigh I called back to Cox (have them now on speed dial) and explained about how the definition of insanity was doing the same thing over and over and expecting different results. They said they would "Escalate" the issue and get more experienced techs out to my house this weekend. Sigh. The phone technician looked at my modem and said the signals were still unacceptable -- even with our amplifier and that we would have to get ANOTHER tech to the house... but he would escalate the issue to make sure the right guy came out. ARE YOU KIDDING ME? So that's where I am now. Slower speeds than I started with.... an amplifier, taken how many days off of work to just get worse and worse speeds? Sadly that is what they told me the previous two visits. This will be Cox's last opportunity to retain a 35+ year loyal customer. Interestingly enough, I pay for the "whole home wiring" plan. No one has looked at splitters, signal strength loss within the house, etc. The tech support guys on the phone say they can clearly see the signal strengths are "unacceptable" but the technicians always ignore that inconvenient fact. The last one claimed my computer was the cause (hardwired) although it is a gaming rig that is fully capable. I also asked the guy on the phone, "How come you expect me to continue to pay OVER $300 a month for a system that does not work as advertised or as you promised it would? (crickets chirping here). Sigh. What do I have to do to save Cox from itself? Who can I speak to in the leadership chain that could possibly have a clue on how to fix this? My next door neighbor has Cox internet and gets 300+ meg download so I know the system is capable. Does anyone have the number for a competent supervisor for Cox internet tech support that would care about a long-time customer? Should I just cut my losses and go to the competition and get symmetric 1 GIG speeds and say goodbye to Cox after nearly FOUR DECADES?3KViews0likes4CommentsModem upgrade
I got a pop up yesterday saying it was from COX and it stated because we are paying for high spend internet we need to upgrade our modem. What is going on? We just upgraded because of change over you guys did a few years ago....like 2 yrs. or so. We bought a new modem as we have not rented one for over 10 years or so. NOW you are upgrading AGAIN and we're expected to pump out more money for a new modem when ours is doing fine? We cant go through this every 2 years or so. Yet because you guys keep upgrading the speed your forcing your consumers to replace their modems or pay for a service we wont be getting with our existing modem. COX may want to deal with connectivity issues before they decided to keep changing things so their consumers have to pump out more $$$$. It would be nice to have a reliable internet. More speed wont help us if we cant get online because of COX issues with servers etc. We have email issues for awhile now and from the forums I have read we are not alone in this. Correct your existing issues before forcing us to keep upgrading. We pay over 150.00 a month for TV and internet as it is. Outlay for more money is not something we are thrilled about seeing I am retired and with one pay check coming in and it doesn't go up but all our bills do, this is nonsense. Modems aren't cheap and with medical bills and meds we have to get every penny counts.2.6KViews0likes3Comments