Random Ping Spikes and Packet Loss
I am at a loss of ideas with my internet connection quality. I have been getting random ping spikes and packet loss in all online games and discord. This has been going ever since I moved into this house in September 2019, which is less than a mile away from my old house. First I had problems with the internet making my modem/router (Netgear c6300) turn off and on. This did not happen at my old house. I called cox about 5 times to have them say it was the modem/router so I went out and purchased a Netgear cm1200 and Netgear r7000. Same thing happened for about two weeks. I called cox and they said that I have to get "their modem" or they can't do anything to help. So I got the Cox Panoramic modem/router. Same exact problem was happening. Called Cox about 5 times and they sent out a tech that replaced the moca filter and all the ends on the coax cables in the box on the side of the house and in the room where the modem was located. Problems still persisted and I called cox another 5 times at least and they sent out another tech. This one said he could do nothing because there was something he couldn't fix and needed to schedule maintenance. That took about 3-4 days and they had fixed the majority of the random restart and disconnects. So after that I had switched back to the modem/router so I didn't have to pay a monthly fee for the Panoramic. I switched back to the cm1200 and r7000 and still noticed random ping spikes. I was so frustrated and felt like I tried everything but it still wasn’t fixed. Some things I have tried at this point: new coax straight to box outside from modem, moving the modem to a different room in the house, attenuators, not using router, three different computers, and new ethernet cords (cat7). So after all that I thought maybe it was the modem again even though the cm1200 is a top of the line modem I bought another new modem and router (SB8200 and XR500). The issue still persists and I had called Cox another 2 times to tell them what was going on and they sent out another tech... He came and replaced the coax from the modem to the box outside. He basically gave me the rundown and said the internet was not meant for gaming and I understand this but it’s so frustrating when you're playing a competitive game like CS:GO and you start teleporting and getting ping spikes to 100-200 to a US West server at random times. I don’t see my friends or other players having this issue. I’m lost on what to do at this point. I've spent a lot of money and time trying to diagnose this problem. Here is my modem status page if it helps any: https://imgur.com/a/rxmF6lS14KViews2likes36Comments
Intermittent Connect. Drops and Lag.
So I've been having some connection issues since early April whenever I started the Cox HSI service. The connection intermittently drops out. Sometimes the modem restarts (I'm on my third modem). I believe the upstream is having problems because it seems to only happen whil either playing xbox, which requires sending information back and forth constantly, or doing something of a similiar nature on any other device such as uploading videos or other information on my computer or phone. My connection is going through the Cisco DPQ-3212 into an ASUS RT-N56U. The problem persists even while connected directly to the modem, xbox and computer. I have had 6 Techs come out so far, the next one is coming out this Sunday. All but one of the Techs said that there is nothing that they could do in regards to the connection drop out and advised that a maintenance team would have to come out and replace the line, which has still yet to be done. Is this the problem? Should the line be replaced and all be fine? Or is there another issue outlined somewhere? I'll upload some modem specs later on. If any other information is needed just let me know. Also, I have searched and searched for answers on forums including dslreports and can not find any resolve.11KViews0likes4Comments
Experiencing Lag during online gaming
Hi, I'm experiencing lag and stutter during online gaming. I've Cox Preferred plan and play game over wireless connection. I've tried restarting and rebooting modem several times but the issue still remains. I also tried playing game using the LAN connection but the issue persists. I've contacted customer support twice but they have only helped me by restarting the connection again and again. For debugging purposes, I ran Speedtests (www.speedtest.net) and Pingtests (www.pingtest.net), and i figured out speed fluctuations, at times I get 63.2 Mbps and other time I get 12.2 Mbps. Also, I get 9ms, 12ms and other time 223ms and 300+ pings. These figures are from tests that I ran back to back when I started facing issues during gameplay. Please look into this issue. I've Netgear C3700DOCSIS 3.0 cable modem router and I'm using 2.4 GHz connection for wireless connection. Thanks, Gaurav K.7.9KViews0likes12Comments
Extreme Lag on Cox Panoramic - Wired Connection
I have been a long time customer of Cox Communications in Las Vegas. I've had "high-speed" internet since Cox started offering it. I've had my fair share of issues over the years but the last 4-5 months have been absolutely terrible. I recently moved into a new to me home and wanted to opt for the wireless steaming cable boxes. Unfortunately these boxes require the Panoramic service and Technicolor modem/router. I have a wired setup for my PC that goes straight to the Panoramic modem and I am experiencing lag and packet loss at most times of the day. I have gone through the chat and phone support too many times to count. I have restarted the modem/router a couple times per day for the last month to no avail. I had a service technician come out today and he adjusted something outside as he said my levels were too low. He also blamed the weather and solar flares on the bad connection. At this point, as much as I don't want to, I am looking up pricing on Centurylink Fiber. Has anyone gotten a real solution from Cox regarding lag? Thanks, Frustrated7027.5KViews0likes7CommentsLag spikes
Hello, I've lived in Phoenix, AZ since August 2013, and also have had cox internet since then. I have the package that gives me about 30 mbps download and 10 mbps upload. For about a month now, I have been getting lag spikes. Initially, I thought it was just the game server, but then my friends on Skype told me that my voice was robotic or skipping as well. Is this an issue with the router/modem, the area that I am in, or the wiring outside?6.3KViews0likes13Comments
Packet Loss During Peak Times with Ultimate Tier
I've been experiencing excess packet loss during the evening for the past few weeks. This causes frequent disconnects in online games as well as excess lag. At around 7:00pm today: Tracing route to cox.net [68.99.123.161] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 10 ms 7 ms 8 ms 10.0.16.1 3 7 ms 8 ms 7 ms 68.1.8.229 4 8 ms 13 ms 9 ms 68.1.8.207 5 26 ms 8 ms 9 ms 68.1.8.86 6 16 ms 11 ms 11 ms dukedsrj02-ge210.0.rd.at.cox.net [68.1.1.123] 7 12 ms 30 ms 12 ms 68.1.15.238 8 * 11 ms 10 ms 68.99.123.4 9 12 ms 12 ms 11 ms ww2.cox.com [68.99.123.161] Trace complete. C:\Users\Matthew>ping cox.net -t Pinging cox.net [68.99.123.161] with 32 bytes of data: Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Request timed out. Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=10ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=16ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=13ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=10ms TTL=56 Reply from 68.99.123.161: bytes=32 time=13ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Request timed out. Reply from 68.99.123.161: bytes=32 time=10ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=13ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Request timed out. Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Ping statistics for 68.99.123.161: Packets: Sent = 34, Received = 31, Lost = 3 (8% loss), Approximate round trip times in milli-seconds: Minimum = 10ms, Maximum = 16ms, Average = 11ms I also ran PingPlotter against the FFXIV ARR server that I play on as well as on cox.net. FFXIV ARR - http://imgur.com/nZyC6sV COX.net - http://imgur.com/ZJm4BmS I've also uploaded my signal page from my modem (SB6141). http://imgur.com/eLhW0zA5.9KViews0likes6Comments
High latency during online gaming.
Hello, As the title says, I have been suffering from severe lag and latency spikes almost constantly when playing online games with Blizzard servers. The time of day doesn't seem to affect it and doing generic router restarts doesn't make a difference. This has been going on for several weeks now and it is becoming unbearable. Any advice on how to fix would be appreciated.5.6KViews1like23Comments
Warcraft disconnect issues the minute I subscribed to COX in Henderson, NV
I have been a Cox customer for about 2 weeks (since moving to Henderson). Since then, World of Warcraft is unplayable for me. I cannot go 15 consecutive minutes without a disconnect or a lag spike of more than 5-15 seconds. Is anyone else having problems with WoW? It's not my computer--WoW still works perfectly fine with no issues when I drive back to Glendale, CA and use my brother's ISP, nor does it have disconnect or lag issues using my Mom's old DSL connection. It's only here in Henderson, using Cox. For example (and this is not an extreme case, but about the average experience for me): This evening, Tuesday August 13, from 9:00 pm-9:40 pm, I disconnected 4 times from WoW. I also had 4 bouts of lag/latency that had me running in place onscreen for more than 10 seconds each time. And it doesn't matter what time of day I try to play. Morning, mid-day, evenings, weekdays or weekends, it's all the same. I am a "Preferred" bundle customer, which is up to 25mbps download speeds. Should I pay extra and upgrade to 50 mbps? I wouldn't mind doing so, but the product I'm paying for now is so horrendous, I don't trust that paying extra would solve anything. Especially since my old DSL connection never had any problems like the ones I've experienced since the cable guy installed my internet and router and I plugged in two weeks ago. Everything else I do online, I can do from my smartphone--so if I can't play online, then there really is no reason to keep paying for Cox internet.Solved5.4KViews0likes5Comments20%+ packet loss for hours sporadically throughout the day (unusable)
Hello, At the beginning of the month (the 3rd), I moved into a brand new apartment complex that is fiber ready. They also installed a brand new Cox modem. I figured that this meant I wouldn't have any issues. I was very wrong. Since moving in, I have made many calls to Cox support and even had 2 techs out (a 3rd scheduled for tomorrow) and nothing has improved whatsoever. I work from home and I also do a lot of online gaming and this packet loss makes everything impossible to do (including loading websites). I have tried everything on my end that I can do, including power cycling the modem, rebooting my computer, changing the ethernet cables, turned off Wireless, turned off Firewalls. The two previous techs replaced the wiring outside hoping that will fix it, but nothing has worked. The packet loss I'm experiencing is making my TCP connections completely unusable, while my UDP connections still work somewhat. My computer is plugged directly into the modem. When the internet is working, it's great and downloads very fast, but when it's having issues, it spikes to upwards of 35-40% packet loss. The issue usually occurs from around 2AM-8AM, but the issue often happens sporadically throughout the day (as you can see from my Pingplotter of the last 48 hours below...) and thus far, no tech has been able to see the problem happening live. I'm beyond frustrated at this point and I just don't know what to do anymore. Any help would be appreciated. I've provided various tests below that might offer some insight into the issues.4.8KViews0likes9Comments
Gaming Lag
Hello, i am having a problem in which every time I connect to a game of League of Legends it lags to an unplayable level. Once I connect, if I then power cycle my modem it fixes it for the most part (some packet loss but okay). I know it is not the game servers as I was in CO for the past two months and never had this issue. In March I was having a similar issue and when I called Cox said not their fault, get a new modem/router. I did and problem was actually fixed until I went to CO in May. Once I returned, same issue. Issue increases dramatically at 5pm. Pretty sure that cox is throttling the service to Riot servers. All other services I.e Netflix, YouTube work fine.4.6KViews0likes10Comments
