Random Ping Spikes and Packet Loss
I am at a loss of ideas with my internet connection quality. I have been getting random ping spikes and packet loss in all online games and discord. This has been going ever since I moved into this house in September 2019, which is less than a mile away from my old house. First I had problems with the internet making my modem/router (Netgear c6300) turn off and on. This did not happen at my old house. I called cox about 5 times to have them say it was the modem/router so I went out and purchased a Netgear cm1200 and Netgear r7000. Same thing happened for about two weeks. I called cox and they said that I have to get "their modem" or they can't do anything to help. So I got the Cox Panoramic modem/router. Same exact problem was happening. Called Cox about 5 times and they sent out a tech that replaced the moca filter and all the ends on the coax cables in the box on the side of the house and in the room where the modem was located. Problems still persisted and I called cox another 5 times at least and they sent out another tech. This one said he could do nothing because there was something he couldn't fix and needed to schedule maintenance. That took about 3-4 days and they had fixed the majority of the random restart and disconnects. So after that I had switched back to the modem/router so I didn't have to pay a monthly fee for the Panoramic. I switched back to the cm1200 and r7000 and still noticed random ping spikes. I was so frustrated and felt like I tried everything but it still wasn’t fixed. Some things I have tried at this point: new coax straight to box outside from modem, moving the modem to a different room in the house, attenuators, not using router, three different computers, and new ethernet cords (cat7). So after all that I thought maybe it was the modem again even though the cm1200 is a top of the line modem I bought another new modem and router (SB8200 and XR500). The issue still persists and I had called Cox another 2 times to tell them what was going on and they sent out another tech... He came and replaced the coax from the modem to the box outside. He basically gave me the rundown and said the internet was not meant for gaming and I understand this but it’s so frustrating when you're playing a competitive game like CS:GO and you start teleporting and getting ping spikes to 100-200 to a US West server at random times. I don’t see my friends or other players having this issue. I’m lost on what to do at this point. I've spent a lot of money and time trying to diagnose this problem. Here is my modem status page if it helps any: https://imgur.com/a/rxmF6lS14KViews2likes36CommentsExtreme Lag on Cox Panoramic - Wired Connection
I have been a long time customer of Cox Communications in Las Vegas. I've had "high-speed" internet since Cox started offering it. I've had my fair share of issues over the years but the last 4-5 months have been absolutely terrible. I recently moved into a new to me home and wanted to opt for the wireless steaming cable boxes. Unfortunately these boxes require the Panoramic service and Technicolor modem/router. I have a wired setup for my PC that goes straight to the Panoramic modem and I am experiencing lag and packet loss at most times of the day. I have gone through the chat and phone support too many times to count. I have restarted the modem/router a couple times per day for the last month to no avail. I had a service technician come out today and he adjusted something outside as he said my levels were too low. He also blamed the weather and solar flares on the bad connection. At this point, as much as I don't want to, I am looking up pricing on Centurylink Fiber. Has anyone gotten a real solution from Cox regarding lag? Thanks, Frustrated7027.5KViews0likes7CommentsHigh latency during online gaming.
Hello, As the title says, I have been suffering from severe lag and latency spikes almost constantly when playing online games with Blizzard servers. The time of day doesn't seem to affect it and doing generic router restarts doesn't make a difference. This has been going on for several weeks now and it is becoming unbearable. Any advice on how to fix would be appreciated.5.6KViews1like23CommentsLag Spikes & Packet Loss
Over the course of the past month I have experienced worse and worse lag spikes & packet loss most noticeably while playing games on my Xbox. They have gotten really bad where almost every single match I play online I experience rubber banding and packet burst/loss. I have tried port forwarding and that has not fixed the issue, can someone please look into this and help?? Every time I check the network settings on the Xbox it shows that I have a solid connection with 0% packet loss but every time I play online I experience the same problems! Not only that, but it seems like my internet gets throttled at times while browsing the web or streaming / downloading content on my computers! This is unacceptable and if this can't get fixed I will have to cancel my service with Cox. I am paying for 300mb and that should be more than enough for a single user like me to have uninterrupted service!4.5KViews0likes7CommentsInsanely bad ping spikes.
This is what my ping looks like throughout the day with Cox "Gigablast". As you can see this is anything but gigablast. My ping will constantly spike like this throughout the day. Sometimes it goes away after 2 am but I'm not trying to play games after 2am. There has to be some kind of explanation to this. Honestly if Icould switch ISP's I would. It's horrendous. I don't even want to play my games or watch a stream because of how unstable the internet is. I will be trying to get a tech to my house soon but over the last couple of months it has been getting worse and worse. https://imgur.com/a/U1hMrOn3.9KViews0likes1CommentCox Panoramic Modem March 2020
If you don't want to read this paragraph at the bottom about me complaining about Cox, then just read this: " The Cox Panoramic wifi modem/router that you rent for 11$ a month does not work the way it is advertised, and you are much better off going with a separate modem and router that is meant for providing high speed internet service". This type of internet works for laptops, Netflix, and basic streaming services. But when it comes to playing online video games, forget it. Even if you use the ethernet, you only will get between 200-300Mbps download, and 2.9Mbps upload speed. These speeds still lag when you play online video games". I decided to upgrade my service to cox Gigablast as of 20March2020. With the world under quarantine, especially the entire state of California, I said okay I definitely cannot deal with the Lag on PS4 that I have been dealing anymore. So I went to the local cox store after setting up my new service online and picked up my device. The customer service representative said it wasn't necessary that I rent the device, as I could buy a separate modem and router from Best Buy or where-ever, but it would cost about $400 with a separate modem and router. I decided to try out the cox panoramic modem+router combo that they offer for 11$ a month. I go home, plug it in and it was a super easy set up using the app for it. I connect it to my PS4 and test the connection. This piece of garbage (which is supposed to put out up to 900+ mbps basically almost 1 Gbps) only put out 24.9 Mbps download and 2.4 Mbps upload. This is down right criminal at these speeds. But before I called my lawyer, I decided to call tech support, so that someone could come out and see if the signal needs to be adjusted at my apartments. They are supposed to come out tomorrow (March 23, 2020) and hopefully fix it. Just the fact that I have to go the extra mile, and MAYBE get the issue fixed is absolutely ridiculous.My apartments are literally ONLY able to get Cox service. Isn't this considered a MONOPOLYat this point, since there is no other competition available? I have always had so many issues with cox, and its sad that they can't provide the working class of the America a fast internet service, especially whatwe are paying them for. I will hopefully remember to make another post tomorrow afterPAYING a tech support member a FEE in order to get my SERVICE that I justPAID for to WORK like it is ALREADY SUPPOSED TO. If it doesn't, well maybe I need to start putting this money that I am paying for this BS service towards law school, so that I can sue them into bankruptcy. Either that or call my friend at the local new station and put this company in the spotlight. Oh and if you don't believe me, then why would they sell cox Panoramic Pods separately? I have my PS4 sitting right next to the wifi box and it doesn't do any better than 24.9mbps. if you plug it in via ethernet, the best that I got was just below 300mbps. This is a speed that still lags during a online video game like Call of Duty. If you don't want to read this paragraph above about me complaining about Cox, then just read this: " The Cox Panoramic wifi modem/router that you rent for 11$ a month does not work the way it is advertised, and you are much better off going with a separate modem and router that is meant for providing high speed internet service". This type of internet works for laptops, Netflix, and basic streaming services. But when it comes to playing online video games, forget it. Even if you use the ethernet, you only will get between 200-300Mbps download, and 2.9Mbps upload speed. These speeds still lag when you play online video games".3.8KViews1like4CommentsHigh latency on multiple games
Issue started ~6mo after a storm in my area and I've reached out to the techs at COX but no one has been able to help me out. Since then, I have replaced my modem twice, reset & updated my router and tested another router as well, replaced my Ethernet cable & the COAX, reloaded OS, installed an Ethernet card in my computer and the issue still persists. It persists throughout the day until late at night after 1am and in that time there are only 3 devices active on the internet. Issue occurs with the following games: Rocket League, Rainbow Six Siege, Apex Legends, Fortnite, and Killing Floor this is what I currently playing, im sure i'll get high latency on other games too.3.7KViews0likes8CommentsGetting LAG in COD MW and in Discord simultaneously.
This has been an issue for a while, I seem to think that it's my internet, I recently bought a new Router The Netgear Nighthawk AC2100. I have a cox modem. Here are the modem levels, Here is the problem, I am getting really bad lag in my game (Modern Warfare) I know it isn't the router because it is brand new, Also when I lag in game I check my discord and i am on a one bar, I haven't had any issues for a while, and I have tried resetting the modem and router, factory resetting it etc. Nothing Works, is this COX or am I doing something wrong. Downstream QAM Downstream # DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables 1 1 681.00 MHz 3.80 dBmV 40.37 dB 256QAM 532081845 1 0 2 2 687.00 MHz 3.70 dBmV 40.37 dB 256QAM 531865615 75 0 3 3 693.00 MHz 3.60 dBmV 40.37 dB 256QAM 531924021 339 0 4 4 699.00 MHz 3.40 dBmV 38.98 dB 256QAM 656971330 433 0 5 9 729.00 MHz 3.80 dBmV 38.98 dB 256QAM 660791829 19 0 6 10 735.00 MHz 3.40 dBmV 38.98 dB 256QAM 661410723 11 0 7 11 741.00 MHz 3.50 dBmV 38.98 dB 256QAM 655337017 13 0 8 12 747.00 MHz 3.30 dBmV 38.98 dB 256QAM 323644686 193 0 9 17 777.00 MHz 2.70 dBmV 40.37 dB 256QAM 323044349 20 0 10 18 783.00 MHz 2.50 dBmV 40.37 dB 256QAM 316726074 8 0 11 19 789.00 MHz 2.40 dBmV 38.98 dB 256QAM 316729519 3 0 12 20 795.00 MHz 2.40 dBmV 38.98 dB 256QAM 316816127 20 0 13 21 801.00 MHz 2.50 dBmV 38.98 dB 256QAM 554639542 271 2368 14 22 807.00 MHz 1.70 dBmV 38.98 dB 256QAM 464554604 21 0 15 25 825.00 MHz 1.00 dBmV 38.98 dB 256QAM 465382580 51 0 16 26 831.00 MHz 0.90 dBmV 38.98 dB 256QAM 450780373 89 0 17 27 837.00 MHz 0.70 dBmV 38.98 dB 256QAM 450182587 56 0 18 28 843.00 MHz 0.40 dBmV 38.61 dB 256QAM 454005022 29 0 19 29 849.00 MHz 0.80 dBmV 38.61 dB 256QAM 678153848 19 0 20 30 855.00 MHz 1.60 dBmV 38.61 dB 256QAM 544596797 0 0 21 33 357.00 MHz 2.30 dBmV 40.37 dB 256QAM 297289876 697 0 22 34 363.00 MHz 2.50 dBmV 40.37 dB 256QAM 297879348 585 1 23 35 369.00 MHz 2.60 dBmV 40.37 dB 256QAM 298066119 876 59 24 36 375.00 MHz 2.60 dBmV 38.98 dB 256QAM 301176370 1983 58 25 37 381.00 MHz 2.30 dBmV 40.37 dB 256QAM 301437337 2357 64 26 38 387.00 MHz 2.50 dBmV 38.98 dB 256QAM 652377673 2372 43 27 41 405.00 MHz 2.80 dBmV 40.37 dB 256QAM 426831278 1246 40 28 42 411.00 MHz 2.40 dBmV 38.98 dB 256QAM 421668245 946 161 29 43 417.00 MHz 2.70 dBmV 40.37 dB 256QAM 421296209 617 46 30 44 423.00 MHz 2.80 dBmV 40.37 dB 256QAM 457454685 575 6 31 45 429.00 MHz 3.00 dBmV 40.37 dB 256QAM 456923863 548 6 32 46 435.00 MHz 3.20 dBmV 40.37 dB 256QAM 2289603787 969 33 Reset FEC Counters Upstream # UCID Freq Power Channel Type Symbol Rate Modulation 1 2 32.30 MHz 40.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM 2 4 19.40 MHz 39.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM 3 3 25.90 MHz 40.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM 4 1 38.70 MHz 40.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM2.6KViews0likes4CommentsNAT type strict on PC
My NAT type has been strict for a couple of months now and it affects my connection on COD MW (only game I play online). I tried port forwarding the recommended ports but that didn't help. I also tried inputting a static IP but my internet stops working when I do this. Does anyone know how to fix this? I am using the Gateway panoramic modem from COX.2.5KViews0likes1Comment