Las Vegas: Upload Stream Failures, Every Single Night
Cox, Fix your over-saturated nodes. Do it immediately. This is a national emergency situation, the government has asked us to stay home. My neighbors increased Netflix and FaceTime usage should not tank my internet service. Every, single, night I try to work and utilize my upload speed and it fails, every, single, night. You've already sent a tech out who "tightened a connection" and "fixed the problem", and its literally worse now then before. This is not your Tech's fault, this is a failure at the executive level. Cox, you are failing your customers in a very important time of need. Shame on you. I'll be filing my second FCC complaint in a year right now because of your refusal to provide me with the service I pay for. When my lease is up at my current residence in Las Vegas I'll be moving to another city with a responsible ISP, not because I want to, but because I cannot work and perform my job with Cox as my provider. Signed, Unfathomably disappointed customer.Packet Loss in Las Vegas (89178)
Experiencing packet loss in Las Vegas of 1-2% during the evening, and during some days. Appears to correlate with when more people are at home (after 5pm and weekends). This is affecting others in the neighborhood as well. How can we get someone to look at this at the neighborhood level? https://imgur.com/CJhSRSZhttps://imgur.com/tfPGcAVUpload Speed Issues (Once Again) in the Las Vegas Area
I've been experiencing intermittent upload speed issues since October. Before October my connection was flawless; since then my upload speed varies wildly throughout the day. Some days my upload speed is worthless; I'm a streamer and content creator and I am constantly unable to work. Cox has recommended ONCE AGAIN to send a tech to my home to inspect; but what is he going to do? My specific issue has warranted 3 tech visits, all of which "replaced lines". However the problem persists. Had a Cox tech configure the Cox modem, still had issues... Cox tech confirmed my equipment is not the culprit... Still have issues. I might have 2-3 days in a row with no upload speed issues, then the next day I'll wake up, do a speedtest and get 5mbps up. My download is NEVER effected. It's clear that this forum is flooded with upload speed complaints, it appears nationwide; but many of them are coming from the Las Vegas market. I'm at my ends wits with Cox unable to fulfill their service duties on a consistent basis. I knowCox is capable of running consistent speeds because I've received them from Cox in the past. However it seems like something is seriously "broken" on the Cox side. It doesn't take much looking around here on these forums to determine that, #1 I'm not the only customer having this EXACT issue and #2 Cox customers are continuously finding evidence that Cox IP's are in fact the culprit. My question is, what is Cox planning to do to properly restore consistent upload speeds to its users. It's a very sad day where I have to make the decision to not renew my lease on a place that I love and move out of the region entirely to find an ISP that actually maintains its infrastructure, installs fiber and doesn't constantly blame its customers for its own shortcomings. But that's the decision I keep coming back to because I am UNABLE to work as a professional with Cox Communications as my local ISP. Please advise.
Cox throttling speeds to gaming servers? I think so.
So I've just had it with Cox and their seemingly dishonest practice of blaming everything on the customer... I just got the 300mbps service in Las Vegas, and suspiciously get 500% increases in ping to gaming services as opposed to standard browsing/streaming service. I've validated everything is good to go on my end, and spent an hour or more being treated like a fool with Cox "technical support" people who don't even know what ping or traceroute are. As a background I've worked in IT for 15+ years and manage large load balanced networks like this for a living... Either there is an immense amount of ineptitude and apathy going on, or they're trying to push gamers to spend more money. My modem is a DOCSIS 3.1 enabled modem. My router is a gigabit router. I'm wired into the router with CAT6 cable, directly. My connection to the COX gateway is fast, and fine. The issue is the Cox internal routing. In this case, I'm going to use League of Legends for an example since they post their server IPs publicly. All I need to do to show where the breakdown is occurring is run a simple tracert. It's clear that I'm getting solid ping to Cox's gateway - langbprj01-ae1.rd.la.cox.net [68.1.1.13] - but they're choosing to route gaming traffic specifically through some kind of WAF, concentrator, or other type of internal network device which is throttling all traffic to 60-70ms (at lowest) The glaring technical evidence: Tracing route to 104.160.131.3 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.1.1 2 9 ms 8 ms 7 ms 10.67.0.1 3 8 ms 8 ms 7 ms 100.127.4.164 4 11 ms 7 ms 11 ms 100.120.102.24 5 15 ms 16 ms 12 ms langbprj01-ae1.rd.la.cox.net [68.1.1.13] 6 60 ms 61 ms 61 ms 72.215.224.162 <---- the offending Cox IP. 7 61 ms 67 ms 65 ms 104.160.152.223 8 62 ms 61 ms 60 ms 104.160.152.227 9 67 ms 70 ms 70 ms 104.160.159.100 10 68 ms 67 ms 68 ms 104.160.131.3 So why are they throttling gaming speeds to 60-70ms? It doesn't really make sense until you realize they've just started marketing their "Cox Elite Gaming" service to unlock higher speeds for a premium monthly rate. The only problem? I CAN'T EVEN BUY THEIR EXTRA SERVICE IN MY AREA. Come on! If you're going to scam me into buying a premium service, at least offer the option to buy it! My only option has been to reduce my service to the 150mgps service (why bother with bandwidth if it's slow), and subscribe to Haste for a slight ping boost to try and compensate. Note - COX - you're losing money here. In the end I'm just getting screwed, and Cox is showing how dishonest they are. If they could explain exactly what that IP is and why they refuse to address it internally, maybe it will matter. Until then I'll be planning my exit ASAP.