latency spikes

19 Topics

Ping & Packet loss [Megathread]
Collecting the threads where people are saying they have ping and packet loss issues. Unlikely that this wide spread problem is caused by a "router", "signal issue" or "bent cables" (unless somehow everyone's cables got bent over night across the country? Santa Claus?) These problems are ranging from California to New Orleans, Arizona and Nevada between. I know these are unusual times but also sending technicians to check cables or trying to blame modems, house cabling for the issues doesn't help. What can you do: Install PingPlotter (14day trial) and start collecting data. 1.1.1.1 and 8.8.8.8 are Google's anycast DNS servers that should be optimized for latency. You could also try to ping cox.net, zoom.us, google.com or try to find your game server addresses. Try to collect several days of data to see how the service degrades in certain peak times Post the results here and email cox.help@cox.com with the data and your issues/location etc.See if you get an answer or anything helpful to address. In some cases they want to send technician over but if you already had technician check your signals or cables, it's likely not going to help If the problem persist, consider filing informal FCC complaint as azchips didon his case Cox, what can you do: Escalate these issues to your manager/director customer support who can then escalate it further, hopefully up to the CEO/whoever is the director of Cox Communication. Acknowledge that the issues exists and communicate to customers what is happening, what you plan to do and when. Email customers affected or post in this forums or on twitter. Launch your own investigation to the network look for bottlenecks, speed up your upgrade plans if you can. Even after this crisis, we are likely to see increase in businesses and consumers internet usage. Focus improving the latency in the overall network. This is what most people are complaining about it. Since affects how fast new connections open, dns requests get resolved, and providing good experience for applications that require stable and constant connectivity (video calls, ssh, gaming). Threads (most of these are from the last couple of weeks): I'm getting really tired of this. (Ping spikes and packet loss) Ping Spikes and Jitter Tired of Latency and Packet Loss High Jitter causing instability in voice programs along with games. High Packet Loss and High Max ping to first hop after cable modem - Mesa, AZ, Gigablast How many people on your Node? High ping and packet loss on Gigablast (San Diego) NV - Intermittent latency spikes and packet loss, mostly in the evening Extreme packet loss while gaming/voip (San Diego, CA) Abysmal Internet Random Ping Spikes and Packet Loss Excessively High Ping, Jitter, Intermittent packet loss, connection almost useless between 6-11pm Congestion and slowness during Community Peak, Cox blames modem, tries to rent new one. Ping spikes in North Las Vegas area Severe packet loss Tucson - Packetloss / jitter Packet loss/High latency Packet Loss, Gaming, VOIP problems Lag issues with Specific Server High Pings and Jitters along with Packet Loss High Latency, Packet Loss, and Slow Speeds Fortnite Packetloss High latency, terrible speeds. Packet Loss occuring many in evening times in New Orleans East area New Issue of the day with Continued Packet Loss and High Latency Horrible Intermittent Lag Spikes when online gaming High latency during online gaming. Packet loss/bad connection Rocket League Extreme Lag on Cox Panoramic - Wired Connection Packet loss for a month now.
enrapt
5 years ago Place Internet
15KViews
10likes
12Comments
Packet loss for a month now.
First of all, I never had this issue before but now its here. I am trying to play a game but my game would stop dance or rubberband a lot. I know its packet loss because im testing it. I would send 149 packets I received 130 back, therefore packet loss. I'm calling the IT help but they always say the same thing. Call the manufacturer of your modem because it might be a hardware issue. But before their claim your basic IT help always say my modem is working fine green good connection. And I know its working its just the packet loss. So, I said please send me a technician to come and look around my area why I'm having such a stuttering connection. Guess what? The basic IT help cant even submit a ticket to provide an appointment because you're assuming its my modem? Plus it seems like your IT help doesn't even know what packet loss is. I have to explain twice what it is. How hard can it be to ask for a technician when it is my right as a customer? I'm paying on time and im paying it full. I am sure im not alone with this issue. Please act Cox
Bruce_Niere
5 years ago Place Internet
11KViews
1like
35Comments
Fortnite Packet Loss - Cox vs Verizon LTE
Here's a nice video showing the differences myself and many others are experiencing -- yet this is not a "COX problem." www.youtube.com/watch
402PrimeTime
7 years ago Place Internet
7.5KViews
0likes
1Comment
Periods of high latency & extremely slow speeds
Problem seems to have started popping up last tThursday, but since then my house seems to have periods of time where the network speed slows the a crawl andI'm barely able to use the network (and definitely unable to run any multiplayer games). I've tried a bunch of different simple fixes but to no avail, so I'm at a loss on what I should try next. Setup information: Modem/Router: AC1750 Wifi Cable Modem Model Wiring: Underground, resedential neighborhood Affected Connections: Wired and wireless Normal Speeds (wired): ~50 to 100 mbps download and 30ish upload Speeds during a bout of slowness: ~0.3 mbps download and 0.6 mbps upload What I've tried already Resetting the modem/router (on my end) Factory resetting the modem/router , netgear admin page shows connection is 'good' Unplugging the modem/router and waiting 3-5 minutes to plug back in Resetting the modem/router (on coxs end) Disabling wireless and testing only my wired connection Useful info? I noticed in this thread a guy says anything over 1-2ms on a ping to 192.168.0.1 is a problem, and here is my ping output: Pinging 192.168.0.1 with 32 bytes of data: Reply from 192.168.0.1: bytes=32 time=6ms TTL=64 Reply from 192.168.0.1: bytes=32 time=3ms TTL=64 Reply from 192.168.0.1: bytes=32 time=10ms TTL=64 Reply from 192.168.0.1: bytes=32 time=7ms TTL=64 Ping statistics for 192.168.0.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 3ms, Maximum = 10ms, Average = 6ms Here is also my connection information which I grabbed from my netgear admin panel: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 9 831000000 Hz 13.3 dBmV 38.6 dB 310 0 2 Locked QAM 256 10 837000000 Hz 13.1 dBmV 38.6 dB 324 0 3 Locked QAM 256 11 843000000 Hz 13.4 dBmV 38.9 dB 237 0 4 Locked QAM 256 12 849000000 Hz 13.0 dBmV 38.9 dB 246 0 5 Locked QAM 256 13 855000000 Hz 13.3 dBmV 38.9 dB 203 0 6 Locked QAM 256 14 861000000 Hz 13.1 dBmV 38.9 dB 196 0 7 Locked QAM 256 15 867000000 Hz 13.5 dBmV 38.9 dB 131 0 8 Locked QAM 256 16 873000000 Hz 13.0 dBmV 38.9 dB 128 0 9 Locked QAM 256 25 927000000 Hz 13.0 dBmV 38.9 dB 40 0 10 Locked QAM 256 26 933000000 Hz 12.9 dBmV 38.9 dB 47 0 11 Locked QAM 256 27 939000000 Hz 12.4 dBmV 38.6 dB 49 0 12 Locked QAM 256 28 945000000 Hz 11.9 dBmV 38.9 dB 52 0 13 Locked QAM 256 29 951000000 Hz 12.0 dBmV 38.6 dB 28 0 14 Locked QAM 256 30 957000000 Hz 12.0 dBmV 38.9 dB 9 0 15 Locked QAM 256 31 963000000 Hz 12.5 dBmV 40.3 dB 2 0 16 Locked QAM 256 32 969000000 Hz 12.3 dBmV 38.9 dB 8 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 4 2560 Ksym/sec 18400000 Hz 44.3 dBmV 2 Locked ATDMA 3 5120 Ksym/sec 23300000 Hz 44.3 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 29800000 Hz 44.3 dBmV 4 Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 44.3 dBmV Lastly, here's a tracert of google.com: Tracing route to google.com [2607:f8b0:4007:80d::200e] over a maximum of 30 hops: 1 4 ms 9 ms 6 ms 2600:8801:2980:81d:a02:8eff:fec6:6662 2 245 ms 119 ms 318 ms 2600:8801:29ff:ffff::1111 3 427 ms * 82 ms 2001:578:601:fffc:500::1c 4 24 ms 143 ms 30 ms 2001:578:604::1a 5 65 ms 48 ms 42 ms 2001:578:1:0:172:17:249:79 6 59 ms 110 ms 77 ms 2001:578:20:c100::5:1 7 184 ms 235 ms 48 ms 2001:4860:0:1004::e 8 43 ms 89 ms 59 ms 2001:4860::c:4001:13cf 9 45 ms 49 ms 309 ms 2001:4860::c:4000:de3d 10 215 ms 49 ms 332 ms 2001:4860::1:0:c432 11 * 78 ms 132 ms 2001:4860:0:110d::1 12 185 ms 94 ms 36 ms 2001:4860:0:1::1f01 13 372 ms 259 ms 50 ms lax28s10-in-x0e.1e100.net [2607:f8b0:4007:80d::200e] Trace complete. Any ideas on what I should try?
Syntaf
7 years ago Place Internet
7.3KViews
0likes
0Comments
High latency during online gaming.
Hello, As the title says, I have been suffering from severe lag and latency spikes almost constantly when playing online games with Blizzard servers. The time of day doesn't seem to affect it and doing generic router restarts doesn't make a difference. This has been going on for several weeks now and it is becoming unbearable. Any advice on how to fix would be appreciated.
Div1nium
5 years ago Place Internet
5.6KViews
1like
23Comments
Intermittent Latency
Has anyone else also experienced extreme packet loss and huge latency spikes over the last 8 months? I have put in a total of 17 tickets with Cox at this point and its the same exact story every time where someone comes to my house looks at the cables and tells me there is nothing wrong physically. I tell and show them all of the packet statistics i have captured over the last many months. They then tell me they will give me a call after talking to their engineers and I never get that call. Here I am at 9:00 PM still having issues after providing more proof than any customer should have ever provided. I know for 100% sure the issue lies on whatever the first hop is from my modem to whateverrouterthat it connects to. This is not a physical problem it is the equipment that cannot hold up to the bandwidth that is being pushed through it. I do not want anyone coming to my house again I just need a network engineer to please at least address this issue for me. If anyone has any guidance that has also went through this please let me know.
Kalebkk890
4 years ago Place Internet
5.2KViews
0likes
27Comments
High latency on multiple games
Issue started ~6mo after a storm in my area and I've reached out to the techs at COX but no one has been able to help me out. Since then, I have replaced my modem twice, reset & updated my router and tested another router as well, replaced my Ethernet cable & the COAX, reloaded OS, installed an Ethernet card in my computer and the issue still persists. It persists throughout the day until late at night after 1am and in that time there are only 3 devices active on the internet. Issue occurs with the following games: Rocket League, Rainbow Six Siege, Apex Legends, Fortnite, and Killing Floor this is what I currently playing, im sure i'll get high latency on other games too.
VikA
6 years ago Place Internet
3.7KViews
0likes
8Comments
Major Latency Issues
I've had a bit of a whirlwind experience lately trying to get support for this - hoping someone on the forums can take a look as my pleas have fallen on deaf ears by either calling or utilizing chat support. I started getting huge latency spikes, and with an approximately 3 year old modem, decided to upgrade. That didn't solve the issue. From my modem until about what looks like the last hop out of the COX network I am getting large latency spikes - enough to stop any streaming or kick me off of work VPN. The traces are as follows when I experience the issue (with some showing higher latency than these examples): Tracing route to google.com [172.217.9.174] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2180 ms163 ms 393 ms 10.131.24.1 3 * * 10 ms 100.122.142.212 4 181 ms * 34 ms 100.122.141.76 5 156 ms 78 ms 36 ms dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134] 6 64 ms 62 ms 59 ms 209.85.172.68 7 45 ms 30 ms 28 ms 108.170.240.129 8 68 ms 25 ms 27 ms 72.14.238.57 9 165 ms 27 ms 194 ms dfw25s27-in-f14.1e100.net [172.217.9.174] Running an MTR yields this over a long period, with spike going into the 5-600 ms range: Host - % | Sent | Recv | Best | Avrg | Wrst | Last | | 192.168.1.1 - 0 | 2526 | 2526 | 0 | 0 |5 | 0 | | 10.131.24.1 - 1 | 2503 | 2497 | 7 | 12 | 204 | 76 | | 100.122.142.212 - 1 | 2499 | 2492 | 7 | 14 | 299 | 63 | | 100.122.141.76 - 1 | 2510 | 2506 | 9 | 18 | 509 | 21 | | dalsbbrj02-ae3.0.rd.dl.cox.net - 1 | 2503 | 2497 | 19 | 27 | 197 | 76 | | 209.85.172.68 - 1 | 2507 | 2502 | 19 | 27 | 231 | 74 | | 108.170.240.129 - 1 | 2496 | 2488 | 20 | 27 | 239 | 76 | | 72.14.238.57 - 1 | 2506 | 2501 | 19 | 26 | 388 | 39 | | dfw25s27-in-f14.1e100.net - 1 | 2506 | 2501 | 18 | 25 | 343 | 35 | A tech came out (before scheduled appt time) and said it was because of the brand of modem is a bad brand and I need a "panoramic modem", but that he put a filter on the line anyway - he also reiterated signal strength is good. Well, the issue existed with the previous modem I owned and this brand new one and they're both on the certified COX modem list. It seems like the node I may be peering to inside the COX network is overloaded or something? Any helpis highly appreciated!
giggidigoo
4 years ago Place Internet
2.9KViews
0likes
5Comments
gaming ping and latency problems
I am constantly having ping and latency problems (mostly latency). My internet connection is wired and I receive higher speeds than what I pay for (my plan is 500gb down and 10 up). I used to do a lot of online gaming but unfortunately every game I play online my connection goes to shreds. I have called numerous technicians over the years but still have the same issues. I run regular speeds tests and everything looks better than ever, but when I play any online games it does not translate. I this point I have accepted my fate that no matter what I do, I will always lag. Is there any way to fix this issue? I first thought it was my PC because of its age, but I recently built my first PC and still continue with this issue. I am also wired to my router and nothing seems to change. I also downloaded the new application Elite Gamer from Cox and still, nothing changes. I also feel that specs from the Elite Gamer comparison are inflated. Theping and latency boost they're improving doesn't seem to be true.
se6astian
3 years ago Place Internet
2.3KViews
0likes
2Comments
Latency Spikes
So just moved into a new house and a brand new setup. However, I noticed that I have been getting random high latency spikes. These spikes can be few and far between sometimes or bunched up closely. I called support and per protocol the reset the modem, and I asked them to send out a Tech to check the outside receiver to make sure it is ok. However, the problem is still happening even now. Some context, I have this problem before and it required a Tier 2 guy to add a tap onto my line and watch the signal and it ended being a problem port on the edge switch. Now variation is normal but not from 24ms to 194ms. I'd really like to get this resolved. Thank you, Below is the attached ping log for just today. You will notice the spikes inside. For anyone in the future you can run the command below in powershell.exe Ping.exe -t 8.8.8.8 | ForEach {"{0} - {1}" -f (Get-Date),$_} | Tee C:\pingtest.txt Pingplotter https://share.pingplotter.com/SotGfxKLzcR.png https://share.pingplotter.com/HQXYtHQAZyP.png
nvasion
5 years ago Place Internet
2.2KViews
0likes
0Comments