latency

52 Topics

Random Ping Spikes and Packet Loss
I am at a loss of ideas with my internet connection quality. I have been getting random ping spikes and packet loss in all online games and discord. This has been going ever since I moved into this house in September 2019, which is less than a mile away from my old house. First I had problems with the internet making my modem/router (Netgear c6300) turn off and on. This did not happen at my old house. I called cox about 5 times to have them say it was the modem/router so I went out and purchased a Netgear cm1200 and Netgear r7000. Same thing happened for about two weeks. I called cox and they said that I have to get "their modem" or they can't do anything to help. So I got the Cox Panoramic modem/router. Same exact problem was happening. Called Cox about 5 times and they sent out a tech that replaced the moca filter and all the ends on the coax cables in the box on the side of the house and in the room where the modem was located. Problems still persisted and I called cox another 5 times at least and they sent out another tech. This one said he could do nothing because there was something he couldn't fix and needed to schedule maintenance. That took about 3-4 days and they had fixed the majority of the random restart and disconnects. So after that I had switched back to the modem/router so I didn't have to pay a monthly fee for the Panoramic. I switched back to the cm1200 and r7000 and still noticed random ping spikes. I was so frustrated and felt like I tried everything but it still wasn’t fixed. Some things I have tried at this point: new coax straight to box outside from modem, moving the modem to a different room in the house, attenuators, not using router, three different computers, and new ethernet cords (cat7). So after all that I thought maybe it was the modem again even though the cm1200 is a top of the line modem I bought another new modem and router (SB8200 and XR500). The issue still persists and I had called Cox another 2 times to tell them what was going on and they sent out another tech... He came and replaced the coax from the modem to the box outside. He basically gave me the rundown and said the internet was not meant for gaming and I understand this but it’s so frustrating when you're playing a competitive game like CS:GO and you start teleporting and getting ping spikes to 100-200 to a US West server at random times. I don’t see my friends or other players having this issue. I’m lost on what to do at this point. I've spent a lot of money and time trying to diagnose this problem. Here is my modem status page if it helps any: https://imgur.com/a/rxmF6lS
Jack_H
5 years ago Place Internet
15KViews
2likes
36Comments
Packet loss making games unplayable
Ping Plotter Blizzard World Of Warcraft East Coast Server IP Ping Plotter Google.com Ping Plotter 4.2.2.2 Ping Plotter Open DNS IP Ping Plotter www.Pingplotter.com I have had a technician come to my house and using his tool says he gets all green lights from my drop out. I have had Blizzard assure me their servers are fine but after taking a look at this ping plotter you can clearly see intermittent packet loss. So at the time the tech tested it was likely fine. Ping Plotter shows results over a ten min test and the random drops are more apparent. This is gigabit speed that is sorta new to my area and I feel like it costs me a lot to have, I am very happy with it. Until I want to game online or stay connected to something. I get enough packet loss/jitter to cause a disconnect. Sometimes its short enough that it corrects in game and I just get a rubberband like effect. sometimes its enough to cause the game to kick me. sometimes it just freezes the game and while i am disconnected from their server i can still walk around but not actually do anything in game. interact with characters, cast spells, etc. I would really love some help with this problem! I have tried so many things ruling things out to come to this point. Even as I type this I keep getting notifications at the top right of this website telling my I have 'successfully reconnected'. I need someone to take a look at these links and help to fix this Anyone else that looks will not be able to see these issues with they way they are testing it. I am not sure what else to do but reach out to the forums as home techs and tech support phone calls don't see this problem and assure me everything is fine. but its not fine. not at all. every web site i try to ping for some time shows the same results. 0 issues from my computer to my router the problem begins on the 1st hop after my router. its not consistent this is why the basic level support technician doesn't see it. I will provide any other info I need. I just want to solve this. so far I have paid for a few months of IMO expensive internet and have been unable to use it for the reason i got it. GAMING.
Psilo
2 years ago Place Internet
817Views
1like
24Comments
Packet loss: Cox split the node, but it didn't help!?
I'm extremely saddened, disappointed, and heartbroken right now. We've been having extreme packet loss and latency spikes for the last 7 months. I posted about the experience four months ago here: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/28432/upstream-packet-loss-and-jitter We weren't able to make any progress with technicians/support teams so we were about to begin the process of switching to a new provider when several neighbors jumped in, said we're not alone, and even provided us with an official date for a node split – June 30, 2021, which was a few months away.We decided to wait it out. Yesterday morning we received notice that they were starting on the upgrade, and a few hours later they were finished. I was monitoring latency and packet loss throughout the day with PingPlotter and saw no improvement. Below is an example with 3 hours of packet loss at times peaking 25% over 5 minute intervals. We checked in with the neighbors, andall of them said that their internet was flawless (edit:some neighbors are now reporting that there has been no improvement). Before the node split, we had two technicians come to the residence and confirm that everything was good from our end. They confirmed the equipment and signals were all working nominally. Edit:I had another technician come on June 2 and he found no issues within the residence but did see unusual latency at the tap. He didn't see packet loss (he arrived when it was relatively calm), but packet loss started shortly after he finished testing the tap and he kindly refused my request to go test again for a couple more minutes.😅Regardless, it's pretty likely that the latency he saw is related to the packet loss. I'm making one last massive push to get this fixed. I will continue posting updates to this thread until we resolve the issue. I really feel like we can figure this out. Just need to find a way to get someone out here to diagnose the issue beyond the tap!
Solved
wildbailey
4 years ago Place Internet
4.3KViews
1like
13Comments
Packet loss, latency on gigablast in Scottsdale, AZ for the last few months
I've been battling issues similar to multiple other recent posts on the forums [1, 2, 3, 4].Since this problem has started, I've replaced the cabling in my house, gotten a new modem and a new router, but the problem has persisted. As of today, I've had four different techs come to my house. Techs 1 and 2 both replaced the connections from my house to my tap. Tech 3 did that too, but also said he added a "boost filter" because of "low transmits" to my modem. Tech 4 replaced connections as well, and then said he "lowered the signal" because it was "too high" at the modem (sounds like he removed the boost filter from tech #3 lol). Today I noticed there is one especially bad host in the tracerts to both a sample Rocket League server and to Google, and several other hosts giving packet loss. Sunday and Monday had very bad packet loss all day, while it cleared late Monday night (9pm-1am). Today there was supposedly an outage in my area, but my Internet access was fine, and in fact had very little packet loss. Lo and behold, as the "outage" was clearing up, the packet loss came back. Attached are several samples from yesterday and today. I chose a smattering of times from yesterday's samples to show that the problem was definitely exacerbated during peak times, but that there is still packet loss in the tracert on Cox's end even outside of peak, which persists even after today's supposed outage was fixed. In addition to this, the last phone tech I spoke to via the Cox Cares (what a BS name) actually remarked that Arizona was the highest reporter of these issues in their personal experience. To me, that's pretty telling. Obviously it's anecdotal, but with my data and the rest of the data from others it seems to me Cox has some serious infrastructure issues that they are actively choosing to avoid dealing with. Lucky for them they have a monopoly here, huh? https://drive.google.com/file/d/1irw5zdTEkkEb5818-UJJBkbLkP6DHzFM/view?usp=sharing https://drive.google.com/file/d/1pkmfPBba58rBVsLE1dvU53BGUTjvKtNN/view?usp=sharing https://drive.google.com/file/d/1gHbb7vwUXIT2FXpFvoeNbbpUsogvPwT7/view?usp=sharing https://drive.google.com/file/d/1RmCGIvrtx1Sc1Q7w0yU7b6gbJP_ggy3G/view?usp=sharing https://drive.google.com/file/d/1TmK8voj4KXR4li6N7XahocB4uA6HC5m1/view?usp=sharing https://drive.google.com/file/d/1bLOWFfg9vnDwZ6PAbCz1G_406JJmSeXe/view?usp=sharing https://drive.google.com/file/d/1LhWZxlJoREkhb7Fji6HAZ0X6EIC6J55d/view?usp=sharing https://drive.google.com/file/d/19YF_sdIIG8sAyVAQorc_fYIj0X6cjlHO/view?usp=sharing [1]Gaming and warzone/CoD in general packet burst - Internet - Internet Forum - Cox Support Forums [2]Noisy node issues - Speed drops until reset - Internet - Internet Forum - Cox Support Forums [3]Terrible packet loss and jitter. - Internet - Internet Forum - Cox Support Forums [4]Another packet loss and ping spike issue - Internet - Internet Forum - Cox Support Forums
particleman
4 years ago Place Internet
5.5KViews
1like
25Comments
Cox throttling speeds to gaming servers? I think so.
So I've just had it with Cox and their seemingly dishonest practice of blaming everything on the customer... I just got the 300mbps service in Las Vegas, and suspiciously get 500% increases in ping to gaming services as opposed to standard browsing/streaming service. I've validated everything is good to go on my end, and spent an hour or more being treated like a fool with Cox "technical support" people who don't even know what ping or traceroute are. As a background I've worked in IT for 15+ years and manage large load balanced networks like this for a living... Either there is an immense amount of ineptitude and apathy going on, or they're trying to push gamers to spend more money. My modem is a DOCSIS 3.1 enabled modem. My router is a gigabit router. I'm wired into the router with CAT6 cable, directly. My connection to the COX gateway is fast, and fine. The issue is the Cox internal routing. In this case, I'm going to use League of Legends for an example since they post their server IPs publicly. All I need to do to show where the breakdown is occurring is run a simple tracert. It's clear that I'm getting solid ping to Cox's gateway - langbprj01-ae1.rd.la.cox.net [68.1.1.13] - but they're choosing to route gaming traffic specifically through some kind of WAF, concentrator, or other type of internal network device which is throttling all traffic to 60-70ms (at lowest) The glaring technical evidence: Tracing route to 104.160.131.3 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.1.1 2 9 ms 8 ms 7 ms 10.67.0.1 3 8 ms 8 ms 7 ms 100.127.4.164 4 11 ms 7 ms 11 ms 100.120.102.24 5 15 ms 16 ms 12 ms langbprj01-ae1.rd.la.cox.net [68.1.1.13] 6 60 ms 61 ms 61 ms 72.215.224.162 <---- the offending Cox IP. 7 61 ms 67 ms 65 ms 104.160.152.223 8 62 ms 61 ms 60 ms 104.160.152.227 9 67 ms 70 ms 70 ms 104.160.159.100 10 68 ms 67 ms 68 ms 104.160.131.3 So why are they throttling gaming speeds to 60-70ms? It doesn't really make sense until you realize they've just started marketing their "Cox Elite Gaming" service to unlock higher speeds for a premium monthly rate. The only problem? I CAN'T EVEN BUY THEIR EXTRA SERVICE IN MY AREA. Come on! If you're going to scam me into buying a premium service, at least offer the option to buy it! My only option has been to reduce my service to the 150mgps service (why bother with bandwidth if it's slow), and subscribe to Haste for a slight ping boost to try and compensate. Note - COX - you're losing money here. In the end I'm just getting screwed, and Cox is showing how dishonest they are. If they could explain exactly what that IP is and why they refuse to address it internally, maybe it will matter. Until then I'll be planning my exit ASAP.
taur
6 years ago Place Internet
9.4KViews
1like
11Comments