Upgraded NEW MODEM DOCSIS 3.0 but speed still caps at 32 mbps!!
Just recently upgraded my modem from Docsis 2.0 to Docsis 3.0 (motorola SB6121) but I'm still get speed 32mbps. I lived in kansas and I know cox just recently upgraded preferred customer from 25 to 50 mbps connection. Anyone having the same issue? From searching the forum it seems like most people having issue with old service code on their account.80KViews0likes429Comments
Best way to extend WiFi range
I'm using a Cisco DPC3825 modem and router. The range in my house is terrible (online reviews show this as one of the big complaints about the DPC3825). I've read some about range extenders and the difficulties of setting them up using a Cox modem. I've also read the challenges of getting Cox modems to act as a bridge to another, more powerful router. So what do people recommend as the best practice for increasing my WiFi range? I'd prefer a cost-effective solution. Answers like "moving the router" are out of the question, as I live in a long house where moving the router toward one end will simply reduce the signal at the other end. Either a wider range router or a repeater seems to be the only solution, but how does one best get that to work on Cox's network, economically?22KViews0likes8Comments
Ghost Phone Modem Location
We recently cancelled our phone service after 5 years with COX. Suddenly an equipment charge for $141.38 appeared on our bill with no explanation. I have called many times to get this resolved and was told that it is a charge for the digital phone modem that we did not return when we cancelled our service. Problem is, neither me nor my wife have ever seen a phone modem and have always plugged the phone handset directly into the wall. Cox has been back and forth about explaining this and i get a different response each time i call... First: They said they would file some paperwork and have it removed from our bill and call me back when the bill was adjusted...after two weeks that had not happened. Second: They say we own the modem and maybe left it at my wife's old residence Third: After explaining that we don't plug our phone into a modem like 10 times a supervisor claimed that the modem could be plugged into any phone jack in the house and that all the jacks will be "activated". We still cant find the modem, and have checked every jack in our house... they claim that maybe an install tech hid it somewhere in an attic or a basement. We have neither of these in our home. Anyone have an issue similar to this or have any idea what COX is trying to pull here? The modem model they claim we have is EMTA #DAR602R. I cant even find a picture of this model on Google17KViews0likes18Comments
Uncorrectables on ALL downstream channels. What could be the problem?
I live in Springfield, VA. I have a Netgear CM600 modem and have been receiving uncorrectables of hundreds of thousands and millions in a very limited uptime (< 24 hours). I am having this problem on every channel operating between 649-813MHz. The amount of uncorrectables varies, but is still very high for all of them. Alongside this problem, I have been experiencing network instability and modem crashing about every hour or so. Side note: I have tested a different modem (Arris SB6190) and have gotten the same, if not worse, results. The event log for each modem has showed me a different combination of errors like: -RCS Partial Service -SYNC Configuration Time out -Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out -No Ranging Response received - T3 time-out Cox Technical Support, including the technician who came into my house, said that everything on their side looked good (GREEN). This problem arose after changing my Motorola SURFboard modem to something from this decade (ie. SB6190 and CM600) due to a small UPLOAD SIDE packet loss issue (1-3%) I was having while gaming online. Never any crashing until now. Between the times when these errors occur in the event log, my internet is lightning fast (besides the upload packet loss issue still being present). >These are the values forDOWNSTREAMwith the Netgear CM600 at an uptime of around 90 minutes. <tabindex=-1>Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 3 687000000 Hz 9.1 dBmV 39.2 dB 214828 132675 2 Locked QAM256 1 675000000 Hz 9.3 dBmV 38.5 dB 65347 12412 3 Locked QAM256 2 681000000 Hz 9.6 dBmV 39.3 dB 92489 14832 4 Locked QAM256 4 693000000 Hz 9.3 dBmV 39.3 dB 219991 161237 5 Locked QAM256 5 699000000 Hz 8.8 dBmV 39.1 dB 232634 167674 6 Locked QAM256 6 705000000 Hz 8.5 dBmV 38.9 dB 231551 125552 7 Locked QAM256 7 711000000 Hz 8.4 dBmV 38.8 dB 206782 73208 8 Locked QAM256 8 717000000 Hz 8.1 dBmV 38.6 dB 159890 36191 9 Locked QAM256 17 771000000 Hz 8.7 dBmV 39.1 dB 37129 42243 10 Locked QAM256 18 777000000 Hz 8.8 dBmV 39.1 dB 30994 4741 11 Locked QAM256 19 783000000 Hz 8.9 dBmV 39.2 dB 24894 2178 12 Locked QAM256 20 789000000 Hz 8.4 dBmV 38.9 dB 22073 3062 13 Locked QAM256 21 795000000 Hz 7.9 dBmV 38.7 dB 15069 2258 14 Locked QAM256 22 801000000 Hz 7.5 dBmV 38.4 dB 12652 1561 15 Locked QAM256 23 807000000 Hz 7.2 dBmV 38.3 dB 20874 5991 16 Locked QAM256 24 813000000 Hz 7.8 dBmV 38.6 dB 58248 76267 UPSTREAM: <tabindex=-1>Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 2560 Ksym/sec 17154000 Hz 44.5 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 21984000 Hz 46.0 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 28414000 Hz 47.0 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 34844000 Hz 47.5 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV (I assume that I do not have the option for 8 Upstream channels because the Arris SB6190 did not even list the last 4 channels) Could this problem possibly be inside my home? The technician took out a splitter from my setup and placed my internet cable on a splitter with an amplifier. The problem does not seem to have changed though. I have another, higher-level, technician coming in 2 days. Is there anything that I can show them to help pinpoint the problem?Solved16KViews1like18Comments
Motorola Surfboard SB6141 Lost Connection Issues
My modem keeps dropping connection the last few days and last night it was really bad. It was constantly trying to reboot. Here is what i was able to capture before it tried to reboot again. Time Priority Code Message Jan 01 1970 00:28:45 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:28:44 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:28:40 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:28:24 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:28:02 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:28:02 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:27:42 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:27:41 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:27:22 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:27:21 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:27:02 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:27:02 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:26:44 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:26:43 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:26:30 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:26:30 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:26:16 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:25:53 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:25:34 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:25:33 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=b8:16:19:2f:f4:c3;CMTS-MAC=a4:4c:11:8b:47:a0;CM-QOS=1.1;CM-VER=3.0;Solved16KViews0likes3CommentsSeparate Phone and Internet Modems
I am planning to upgrade to Gigablast internet, which means I'd need to upgrade from my DPQ3212 modem to one with DOCSIS 3.1. However, I have a phone line and it is my understanding that if I am to buy my own modem, I'd still have to use the one provided by Cox for phone service, meaning I'd need 2 separate modems, one for internet and one for telephone service. If this is correct, and I follow through with getting Gigablast and a DOCSIS 3.1 modem, what exactly would I need to do to set it up when it arrives? Would someone need to come to our house to set it up (are they even doing house visit right now?), would I need a coax cable splitter or could I use a different coax outlet in the house? I've looked into this quite a bit as gaming on my current plan has been quite frustrating, but I'm a bit confused about the details so any help is appreciated!14KViews0likes10CommentsMoved modem to another room.
I moved my modem from one room to another. The internet in the old room was the only one in the home hooked up. I disconnected the line to the old room's outlet and attached the line to the new room into the 3 way splitter installed originally by the tech. The rooms are right next to each other. Now my modem's send light is blinking when I plugged it into the new room and no internet. The modem's admin page is saying that it is in the process of upstream ranging. The only thing connected to the drop is the one internet outlet. I bypassed the splitter and tried just connecting the drop and outlet line with a barrel but no luck. any advice because I rather not pay a $60 tech fee to move my router 15 ft.12KViews0likes6Comments
Firmware Upgrades for WiFi modems?
I have the DOCSYS 3.0 NetGear N450 CG3000Dv2 from Cox and was wondering how firmware upgrades are done, since it's a Cox modem and not one that I bought. With my previous self-bought modems & routers, I did my own firmware/software upgrades on them to keep on top of the latest security/bug fixes. But with the NetGear N450 from Cox, I'm not sure if I can do upgrades or if they're automagically pushed to the modem by Cox. The support pages on Cox are so idiot-proofed & simple, that there's almost no useful information for tech types who like to know this stuff and be hands-on with their hardware. How are upgrades handled? Does Cox push them automatically or do we have to request them from time to time? Also, NetGear offers their Genie software suite with their consumer modems. Is that recommended with the Cox version of their modems or not? Thank you.12KViews0likes3CommentsCox Phone Upgrade Incompatible with Home Security System - Still
Really. It appears that Cox is still doing nothing to address this, as we just had our phone system upgraded by Cox and our alarm system lost connectivity with the alarm company. This is completely unacceptable. To perform a mandatory migration that requires customers to incur additional alarm service costs, not only a one time equipment charge but an additional recurring service charge, because their upgrade orphans the standard POTS connectivity used by all alarm companies (see related 2017 forum post on "Cox Phone Upgrade Incompatible with Home Security System"). To not give a choice - poor customer service issue #1. To not give notice of the impact - poor customer service issue #2. To not help provide a resolution that doesn't cost the customer initially as well as continually-forever - poor customer service issue #3. Time after time Cox continues to lower the bar on customer service and expectations.11KViews0likes7Comments
Cox Phone Upgrade Incompatible with Home Security System - Still
Really. It appears that Cox is still doing nothing to address this, as we just had our phone system upgraded by Cox and our alarm system lost connectivity with the alarm company. This is completely unacceptable. To perform a mandatory migration that requires customers to incur additional alarm service costs, not only a one time equipment charge but an additional recurring service charge, because their upgrade orphans the standard POTS connectivity used by all alarm companies (see related 2017 forum post on "Cox Phone Upgrade Incompatible with Home Security System"). To not give a choice - poor customer service issue #1. To not give notice of the impact - poor customer service issue #2. To not help provide a resolution that doesn't cost the customer initially as well as continually-forever - poor customer service issue #3. Time after time Cox continues to lower the bar on customer service and expectations.