Notification Letter of No / Slow Internet Connection
Hello! I work online at home and I am very much dependent on my internet. Today October 17, 2019, I was not able to log into my webpage account due to very slow and almost non-existence of internet connection. It affected my job. I didn't get paid plus deduction for not showing up in our platform. I would like to request a letter that would verify the problem that I encountered. How do I go about this? Does Cox have a specific email address for this type of concern? Please lead me to the right and fastest way to resolve my problem. Thank you!
CoxWifi hotspot connects, but says no internet connection and also says no IP.
I've been using this coxwifi hotspot from my panoramic modem for a couple of months now and all of the sudden my guests can't connect to it anymore like it would connect, but it would say no internet and I would troubleshoot it from my pc and there it says no IP. The max guest I have connected to my coxwifi hotspot is 2-3 devices max. I also tried forgetting the devices and reconnecting and still the same outcome. It would also won't even do a popup page for me to sign into the hotspot account like it use to do when I would connect to it. The devices were only like 12ft or less away from the modem too. I also have a router that connects to my panoramic moden as a wifi extender for my peroneal wifi, but I've read in another forum that cox will stop my coxwifi hotspot if I use another router even thought it's also connect to the cox modem that I bought? So I'm confuse like is that true? Or does the hotspot has a problem like an outage if that's even possible. I pretty much tried everything modem reset and devices. be dope if some can help me fix it, so that other people can use the wifi because I don't have unlimited data.