not being able to access cox wifi app or browser
I have been trying to access the cox wifi app or wifi.cox.com through the browser. I want to do this so I can access my wifi settings, Including port forwarding. This is what I get when I attempt to access the website. - Please Give Us a Call Sorry, there is a bit more we need to do to get you up and running with Panoramic Wifi. Call us at 1-800-234-3993, and we will get you squared away. To be clear, I AM able to enter my CORRECT username and password after I enter it displays this message. When I attempt to log into my account on the main cox.com website and the cox app everything works fine. I have been having this problem since I moved in last July and every time I call it's either "the website is down for support" or some other excuse. Only about two weeks ago was I told that this issue has been reported by others and it would be looked into.... two weeks ago after many months. I am tired of having to reexplain my issue with customer service which is why I'm making this post. Also worth noting is that when I look at "My account" and "manage wifi" on the main cox website it shows this - It looks like you are using a modem that is not compatible with Panoramic Wifi. Panoramic Wifi is available to customers who rent an eligible gateway.Upgrade Now. But I definitely have the router that supports cox panoramic wifi because it's the same that I had before I moved here.Technicolor CGM4141is what I have now and had before. wifi.cox.com and the cox wifi app worked prior to my move. It might be worth noting that there were issues because I had canceled my last account during my move and I don't entirely understand how it was resolved, I think maybe I have a new account number now. But I have wondered if that could be a contributing factor to these issues.
This channel is temporarily unavailable on Tivo
Hi, I have been using my TIVO Romio (and mini) for a few years on Cox with no real issues. Recently (last Saturday) I went to my PAC12 channel and received this message "This channel is temporarily unavailable, Press select to try tuning to this channel again. Contact your cable provider for more information" The issue extends to several channels, all above 1154. This is not every channel but most of them. This is impacting even my premium channels as well (not HBO on channel 1300 though). I validated that the channel does work on the cox box that I have elsewhere in the house. I have rebooted both the romio and the mini several times, checked at different times of day to see if that was an issue and so far nothing works. Hoping there is a solution out there.
