Multiple Issues Over The Last 11 Days In Las Vegas Area
I live in the Enterprise, Las Vegas area and have been told by tech support that for the last 11 days there have been regular intermittent outages. When I ask tech support when these outages will be resolved, they say they don't have access to that information. These outages have caused my upload speeds to either fluctuate wildly or drop out completely. I've had 3 techs out here over the last 11 days; the first said the lines in my front yard were loose, she tightened them and left. Shortly after she left the speeds dropped out again. No fix. Call tech support again, you blamed me for my equipment, so I went and got the gigablast cox modem.The second tech came in the next day and said there was heat damage to one of the outside lines, which he replaced; he then scheduled a contractor to come by that day and replace the entire line, which happened. This second tech ruled out that my equipment was the problem because we had the same issues on the Cox modem. He took the modem back with him. No fix. The third tech came out this morning, not aware of my situation in the least, once again, blaming my equipment, then telling me I would never get the speeds I want without a Fiber line. No fix. I've had this account for the past two months, all of Sept. and the beginning of Oct. I was receiving 800+ dl / 35up, very very steady. Starting on the 17th my upload speed began dropping out (pretty much for the entirety of the day). My download speed also fluctuates wildly in these times. Specs: Gigablast Speed Wired connection thru a Motorolla Docsis 3.1 MB8600 Modem Google Meshing Router PC - MSI GS63VR Stealth Pro I've replaced all of my ethernet cables, tried Cox configured equipment, had front lines replaced by Cox techs and have had my account "red flagged". However until these daily outages go away I figure I'll still be dealing with this. Are outages every day for 11 days a usual occurrence for Cox? I was told these were all unscheduled outages; why would Cox not make an announcement to effected customers when the issues drag on like this? I've eaten up about 15 hours of your tech support time on the phone for no resolution. Does Cox actually want to resolve this issue, and if so why do you keep sending level 1 tech's who are unaware of my situation out to my home to "restart my modem" and "get the cox modem" and "you need fiber" but "oh hey we don't offer fiber in your area". My biggest problem here is that I'm a streamer, it's my career and I work from home. I haven't been able to work in the past 8 days now and counting and will have to make a drastic change soon if Cox is unable to provide me the speeds and consistency I'm paying for. Incredibly frustrated customer.
Outage in Sun City Festival
This outage has been going on SOLID for over 24 hours now. Each time I check the status, the "resolution" time keeps getting farther and farther into the future. Why should I be paying for a service that does not work? I can get a T-Mobile "Cell-Spot" and just cut you guys off. The least you can do is explain why it's been down for so long. Sincerely, Walt
Is it time to accept the Cox can’t handle it?
This isn’t a complaint, or even a criticism, but rather just a practical question. For the last week there have been almost daily internet outages in my area (Tucson, 85719). The only answer the level 1 help desk support ever has is “there is a problem in your area, we are working on it.” (Their lack of information is not their fault—I never blame the support call center people.) I’ve seen other messages suggesting it might be a load-related issue. However, Cox is not very forthcoming about how wide of an area is affected by these problems. My question is this: is anyone else out there experiencing something similar, or have you in the past? I’m starting to believe Cox simply doesn’t have an infrastructure capable of providing reliable service. If that’s the case, I would like to leave them now and get satellite or some other option rather than continually being annoyed at downtime every single day. On the other hand, they have been fine in general for the previous year or so, so I don’t want to jump ship if they are repairing something in my area and it truly will be FIXED in some reasonable amount of time. I would love to know if anyone else is having this experience, or has any information or advice about all of these problems I’ve been experiencing in the last week or so.
