pixelation

4 Topics

Severe screen pixelation and distorted audio in DVR & live TV
We experienced a combination of the two on HBO. I'm unable to recall the exact channels involved, as HBO had been running marathons of both Game of Thrones and the Harry Potter movies on two of their channels. I might also add that we here in Baton Rouge have had unseasonably cold weather (as in below freezing at night) for the last few evenings with the forecast of more. Could this inclement climate be a contributing factor to the difficulties in Contour's audio and video? Should the situation continue, what other information would you need to diagnose and hopefully remedy this hopefully temporary condition?
tonguetwister
7 years ago Place TV
1KViews
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1Comment
TV Pixelation and Service Temporarily Unavailable
This question/post is by a Harvey, Lousiana 70058 Cox Cable customer for 28 consecutive years. QUESTION: When will the 'tv pixelation' and/or 'service temporarily unavailable' cease? BACKGROUND: TV Pixelation and Service Temporarily Unavailable most often occurs when weather changes from hot/warm to cold/cool. It's odd it only appears to do it regularly when the weather temperature changes. Last night, 1/6/17 the tv service was working fine, until midnight. This morning, 1/7/17, the service was temporarily unavailable - all channels being unavailable. This is not the first time this occurred. It has been ongoing for past 2 months or so. We've already had various cox technicians visit and they said all seems to be ok. As per the request of one of the Cox phone service rep's, I also changed out one fo the hd cable boxes. To no avail, the issue still occurs. A week or two ago, we had a chat session with another Cox service representative who adivsed the issue was with Cox's cable equipment upstream of our service location, that person said that seemed to be the problem. Cox was supposed to send someone from Plant out to investigate, however, it must have been during warm weather when all was working ok. A week or so after the chat session (and maybe the investigation) we had a followup phone message from Cox to inquire if everything was fixed. Apparently it wasn't fixed, because as of this morning, Saturday, January 7, 2017, our service is 'temporarily unavailable' again. This morning, we called customer service again, who arranged for a technician visit for Monday afternoon from 5:00pm to 7:00pm. The customer service representative recommended to change out ALL of the cable boxes. Let them go for it, it is only costing them money in the long run. Which in the long run, increases the cable service bill we are all paying for. We have been a Cox Cable customer for 28 consecutive years. In the past we were somewhat pleased with the service, but it has gotten to the point were are investigating changing service to ATT U-verse. I don't know if these forums are being moderated or not, if so, I hope this post passes muster and shows up on the Cox tv forum. Cox Moderator - Can this question/post be forwarded to one of your 'Communication Engineers' to determine the cause of this "pixelation/unavailable" issue? Apparently this appears to be a problem that service technicians cannot resolve or wasn't trained to handle.
dbb
8 years ago Place Archives
4.6KViews
0likes
6Comments
Tv Pixelation
I am having intermittent TV pixelation during some of my channels these pixelation happens for a few seconds and comes back ever so often. I have just replaced the box yet it still does it. Any help?
jefe619
9 years ago Place Archives
7KViews
0likes
3Comments
Pixelation Picture Freeze Since Mini Box Installed
Hi, I've got 4 new mini boxes installed and there seems to be a lot of pixelation and freeze ups of the picture now. The audio is glitchy too. Has anyone else experienced this? I've gone through all my connections (I found one loose...thought that was it but no...), tried moving the mini boxes around but have not been able to improve the performance at all. I also noticed that on 2 of the 4 boxes the guide shows no program data available. If I reboot them, the guide will come back, but it never lasts more than a day. Is there a way for the Cox Techs to see signal strength at each box since they are all network addressable? Seems like that must be the issue since I have 7 TV sets connected. I split the incoming cable into 2 home runs for first and second floor, then split those into 3 and 4 each. The last time the Tech was out, he installed an amp at the street side splitter where it first enters the house. I never had this issue before the mini boxes. Any help or information is appreciated! Rick
rickyj001
10 years ago Place Archives
4KViews
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1Comment